Support Engineer (Team Lead)

We’re looking for a hands-on Support Engineer with Team Leader responsibilities to lead our NZ Tech Support team, delivering support to local and global SME customers. This is a office-based, player-coach role — you’ll lead from the front, combining strong technical capability with the ability to guide, mentor, and elevate the team. You’ll be equally comfortable resolving complex issues as you are shaping team performance and customer experience. You’ll be passionate about technology and customer service, with a track record of operating in a service desk environment (ideally within an MSP). You bring at least 2 years’ experience in a leadership or senior support role, and you know how to influence, coach, and motivate engineers while staying close to the technical detail. Creating a high-performance, learning-focused culture is key. You’ll drive standards, challenge thinking, and help the team continuously improve. Training and development are actively supported across the business. We pride ourselves on teamwork with diversity where everybody’s voice is heard and valued – across all levels of the business. We believe in delivering innovation by approaching situations with a positive and can-do attitude, challenging assumptions and finding the best way to achieve our goals as a team. We pride ourselves on a team where everyone contributes and improves together. We value people who challenge assumptions, take ownership, and bring a positive, pragmatic approach to solving problems. We are committed to creating great jobs for great people.