Support Engineer (L1) Job at NTT DATA (Bangalore)

Support Engineer (L1)

The Support Engineer (L1) role at NTT DATA involves supporting various data tech...

Location

India , Bangalore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Demonstrated ability to support ADF, Azure SQL, Databricks, Snowflake, and PBI in production environments
Effective operation in a 24×7 support model with rotating shifts

Job Responsibility

Monitor production data pipelines on a 24×7 basis
Perform initial incident triage and severity classification
Execute documented runbooks and standard recovery procedures
Maintain incident communications, ticket updates, and status reporting
Escalate unresolved incidents to Level 2 with relevant diagnostic context

Support Engineer (L1 Support)

We are currently seeking a Support Engineer (L1 Support) to join our team in Ban...

Location

India , Bangalore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Demonstrated ability to support ADF, Azure SQL, Databricks, Snowflake, and PBI in production environments
Effective operation in a 24×7 support model with rotating shifts
Monitor production data pipelines on a 24×7 basis
Perform initial incident triage and severity classification
Execute documented runbooks and standard recovery procedures
Maintain incident communications, ticket updates, and status reporting
Escalate unresolved incidents to Level 2 with relevant diagnostic context

Job Responsibility

Monitor production data pipelines on a 24×7 basis
Perform initial incident triage and severity classification
Execute documented runbooks and standard recovery procedures
Maintain incident communications, ticket updates, and status reporting
Escalate unresolved incidents to Level 2 with relevant diagnostic context

Data Centre Service Delivery Field Support Engineer (L1)

The Data Center Service Delivery Field Support Engineer (L1) is an entry level e...

Location

Malaysia , Petaling Jaya

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Good communicate skills, both verbal and written
Ability to plan activities and projects well in advance, and take into account possible changing circumstances
Ability to maintain a positive outlook at work
Ability to work well in a pressurized environment
Ability to work hard and put in longer hours when it is necessary
Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information and refraining from interrupting
Ability to adapt to changing circumstances
Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey
Bachelor's degree or equivalent in Information Technology or Computing or related field
Associate level certification in different Data Centre technologies such as Cisco, NetApp, EMC- Ex: CCNA (DC) etc.

Job Responsibility

Ensures that the assigned infrastructure at the client site is configured, installed, tested and operational
Ensures that any software that is part of the solution is installed and configured according to client requirements
Proactively identifies problems and errors as they occur and logs such incidents in a timely manner with the required level of detail
Liaises with all stakeholders including client IT environments, carriers and colleagues to expediate diagnosis of errors and problems and to identify a resolution
Investigates first line support calls assigned and identifies the root cause of incidents and problems following knowledge articles
Responds to and diagnoses all alerts, escalate to L2 Field Engineer when unable to resolve within the stipulated time
Ensures incidents are updated with progress and resolution details in a timely manner using the required platform
Ensures the efficient and comprehensive resolution of incidents and requests
Applies tools, techniques and processes to track, log, report on and correct configuration items, components and changes
Investigates problems in systems, processes and services and assists with the implementation of agreed remedies and preventative measures

Fulltime

Data Centre Service Delivery Field Support Engineer (L1)

The Data Center Service Delivery Field Support Engineer (L1) is an entry level e...

Location

Malaysia , Petaling Jaya

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Good communicate skills, both verbal and written
Ability to plan activities and projects well in advance, and take into account possible changing circumstances
Ability to maintain a positive outlook at work
Ability to work well in a pressurized environment
Ability to work hard and put in longer hours when it is necessary
Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information and refraining from interrupting
Ability to adapt to changing circumstances
Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey
Bachelor's degree or equivalent in Information Technology or Computing or related field
Associate level certification in different Data Centre technologies such as Cisco, NetApp, EMC- Ex: CCNA (DC) etc

Job Responsibility

Ensures that the assigned infrastructure at the client site is configured, installed, tested and operational
Ensures that any software that is part of the solution is installed and configured according to client requirements
Proactively identifies problems and errors as they occur and logs such incidents in a timely manner with the required level of detail
Liaises with all stakeholders including client IT environments, carriers and colleagues to expediate diagnosis of errors and problems and to identify a resolution
Investigates first line support calls assigned and identifies the root cause of incidents and problems following knowledge articles
Responds to and diagnoses all alerts, escalate to L2 Field Engineer when unable to resolve within the stipulated time
Ensures incidents are updated with progress and resolution details in a timely manner using the required platform
Ensures the efficient and comprehensive resolution of incidents and requests
Applies tools, techniques and processes to track, log, report on and correct configuration items, components and changes
Investigates problems in systems, processes and services and assists with the implementation of agreed remedies and preventative measures

Fulltime

L1 Support Engineer (Sophos Specialists)

The L1 Support Engineer (Sophos Specialists) will provide first-level operationa...

Location

India , Mumbai

Salary:

Not provided

Galaxy Office Automation Pvt. Ltd.

Expiration Date

Until further notice

Requirements

Strong understanding of cybersecurity operations
Exposure to Sophos security solutions or similar endpoint protection platforms
Knowledge of EDR, incident response, threat hunting, and forensics
Good analytical, troubleshooting, and communication skills
Ability to work in a structured support environment and handle escalations efficiently
For BTech/MTech/MCA: 3 years in EDR / Incident Response / Threat Hunting / Forensics solutions
For BCA/B.Sc. IT/Diploma, no specific experience minimum stated
CEH
CSA
CIH

Job Responsibility

Provide L1 support for Sophos security products and related operational issues
Monitor, identify, and escalate incidents related to EDR and security events
Assist in incident response, threat hunting, and forensic support activities
Perform initial troubleshooting, analysis, and documentation of reported issues
Coordinate with internal teams for resolution and closure of incidents
Maintain proper logs, updates, and case records in line with support processes

Fulltime

Network Support Engineer L1

The Associate Network Engineer (L1) is responsible for providing a managed servi...

Location

South Africa , Johannesburg

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Diploma, degree or relevant qualification in IT/Computing (or demonstrated equivalent work experience)
2–4 years work experience
At least 2 years’ experience in administering and troubleshooting network infrastructure devices

Job Responsibility

Identify problems and errors prior to or when they occur
Routinely identify common incidents and opportunities for avoidance as well as general opportunities for incident reduction
Investigate first line incidents assigned and identify the root cause of incidents and problems
Report and escalate issues to 3rd party vendors
Fulfil approved requests following agreed procedures
Provide telephonic or chat support to clients when required
Follow the required handover procedures for shift changes to ensure service continuity
Report and escalate incidents where necessary
Ensure the efficient and comprehensive resolutions of incidents and requests
Proactively identify opportunities for work optimisation

Fulltime

Data Support Engineer (L1&L2)

Support and troubleshoot enterprise data pipelines and platforms.

Location

India , Chennai

Salary:

Not provided

WhiteBlue

Expiration Date

Until further notice

Requirements

Strong SQL skills (querying, troubleshooting, performance analysis)
Hands-on experience supporting Snowflake environment (monitoring, queries, loads)
Experience with Azure Data Factory (ADF) pipeline monitoring and troubleshooting
Understanding of ADLS / cloud data storage
Knowledge of ETL/ELT processes for structured and semi‑structured data (JSON, CSV, Parquet)
Experience in L1/L2 production support for data platforms
Familiarity with ITIL processes (Incident, Problem, Change Management)
Strong experience with job scheduling, monitoring tools, and alert handling
Ability to work with SLA-driven managed services environments
Strong analytical and troubleshooting mindset

Job Responsibility

Monitor and support Snowflake data warehouse, ADLS, and ADF pipelines on a 24x7 or business-hours support model
Should be able to debug and fix code in Snowflake & ADF
Perform job monitoring, failure analysis, reruns, and recovery for ETL/ELT pipelines handling structured and semi‑structured data
Handle data load failures, performance issues, schema changes, and data discrepancies
Execute standard operating procedures (SOPs) for recurring operational tasks
Act as first and second line of support for data-related incidents and service requests
Perform initial triage, root cause analysis, and escalation to L3/platform teams when required
Ensure SLA, SLO, and KPI compliance (incident response, resolution times, data availability)
Maintain accurate ticket updates, incident reports, and runbooks
Coordinate with application, core banking, infrastructure, and security teams

Fulltime

Service Desk Cloud Engineer (L1 Support)

The Service Desk Cloud Engineer will provide Level 1 support for managed cloud e...

Location

United States , Des Moines

Salary:

Not provided

eWay Corp

Expiration Date

Until further notice

Requirements

0 to 3 years of experience in technical support, help desk, or cloud operations
Basic understanding of AWS or Microsoft Azure services
Familiarity with Linux and Windows operating systems
Understanding of networking fundamentals including DNS, TCP/IP, VPN, and firewalls
Familiarity with web hosting concepts and web applications
Strong troubleshooting and communication skills
Ability to work in a fast-paced managed services environment
Bachelor's degree in Computer Science, Information Technology, or related field
Ability to work evening shift hours from 4:00 PM ET to 12:00 AM ET on weekdays
Availability for occasional after-hours or weekend support during critical incidents or maintenance activities

Job Responsibility

Monitor and respond to support tickets, alerts, and client requests
Provide first-level troubleshooting for applications, websites, infrastructure, and cloud environments
Track incidents and service requests through the ticketing system
Escalate complex issues to senior cloud engineers or application teams
Maintain proper documentation of issues, resolutions, and troubleshooting steps
Follow SLA response and resolution timelines
Monitor AWS cloud infrastructure environments
Assist with basic server administration tasks on Linux and Windows systems
Support website hosting environments including Apache, NGINX, IIS, and CDN configurations
Perform routine checks on backups, SSL certificates, disk usage, and server health

What we offer

Hands-on experience with AWS and Azure cloud environments
Exposure to enterprise hosting and managed infrastructure operations
Opportunity to work with higher education and public sector clients
Mentorship from senior cloud architects and DevOps engineers
Career growth path into Cloud Engineering, DevOps, Security, or Infrastructure Operations

Fulltime

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Support Engineer (L1)

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