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NTT DATA Logo NTT DATA · IT - Administration

Support Engineer (L1 Support)

India, Bangalore · Job Posted June 02, 2026
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Job Description

We are currently seeking a Support Engineer (L1 Support) to join our team in Bangalore, Karnātaka (IN-KA), India (IN). Demonstrated ability to support ADF, Azure SQL, Databricks, Snowflake, and PBI in production environments Effective operation in a 24×7 support model with rotating shifts Monitor production data pipelines on a 24×7 basisPerform initial incident triage and severity classification Execute documented runbooks and standard recovery procedures Maintain incident communications, ticket updates, and status reporting Escalate unresolved incidents to Level 2 with relevant diagnostic context

Job Responsibility

  • Monitor production data pipelines on a 24×7 basis
  • Perform initial incident triage and severity classification
  • Execute documented runbooks and standard recovery procedures
  • Maintain incident communications, ticket updates, and status reporting
  • Escalate unresolved incidents to Level 2 with relevant diagnostic context

Requirements

  • Demonstrated ability to support ADF, Azure SQL, Databricks, Snowflake, and PBI in production environments
  • Effective operation in a 24×7 support model with rotating shifts
  • Monitor production data pipelines on a 24×7 basis
  • Perform initial incident triage and severity classification
  • Execute documented runbooks and standard recovery procedures
  • Maintain incident communications, ticket updates, and status reporting
  • Escalate unresolved incidents to Level 2 with relevant diagnostic context
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