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Comcast Advertising Logo Comcast Advertising · IT - Administration

Support Engineer - FreeWheel

United Kingdom, London Employment contract · Job Posted June 02, 2026
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Job Description

This job provides technical product support to support customer solutions and sales initiatives through detailed analysis and recommendations. It requires collaborating with field teams to evaluate product modifications and troubleshoot technical issues. The job delivers product demonstrations and documentation while developing validation procedures under moderate guidance. Works with moderate guidance in own area of knowledge.

Job Responsibility

  • Supporting business operations by troubleshooting product issues and providing detailed technical recommendations under moderate supervision
  • Collaborating with Sales teams to evaluate product modification requests and contribute engineering insights for customization projects
  • Conducting product demonstrations and technical presentations to customers with guidance from experienced team members
  • Developing test procedures and executing validation plans for standard product configurations following established protocols
  • Documenting technical specifications and product capabilities to assist customers in making informed purchasing decisions
  • Participating in cross-functional product review meetings to provide technical input on customer requirements and solution feasibility
  • Maintaining technical product knowledge through ongoing training and applying expertise to support customer application needs
  • Consistent exercise of independent judgment and discretion in matters of significance
  • Regular, consistent and punctual attendance
  • Must be able to work nights and weekends, variable schedule(s) as necessary
  • Other duties and responsibilities as assigned

Requirements

  • Bachelor's Degree
  • 2-5 Years relevant work experience

What we offer

  • Medical, prescription, vision, and dental insurance for eligible employees
  • 401(k) savings plan with dollar-for-dollar matching up to the first 6% of your pay
  • Paid time off including eight observed company holidays and flex time
  • Exclusive perks + discounts, including tuition assistance, commuter benefits and more
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