Support Engineer / Content Operator Job at Itransition

Associate Software Engineer (Content Support)

We are seeking a L1 support engineer for the Bloomreach content support team! We...

Location

India

Salary:

Not provided

Bloomreach

Expiration Date

Until further notice

Requirements

Relevant experience of 3-5 years in technical support positions in service industry/Retail
knowledge of core Java coding (read & Write the code) and common Java libraries
Able to do in depth problem solving, reading and understanding the Code and matching the scenario and come up with the appropriate troubleshooting steps and suggest workaround/resolution
Understanding of tools like Cloudflare, Datadog, Dynatrace, or native CMS performance dashboards
Exp in Java framework like Spring
Front end Technologies (Angular/React)
Experience with ticketing tools like Jira, Zendesk, etc.

Job Responsibility

Act as Primary contact for customer reported issues work through Zendesk ticketing system
Perform initial triage and ensure FR is met and are meaningful
Continuously monitor system health dashboards, alerts, and logs (Humio,Cloudflare etc)
Acknowledge and act on P1/P2 alerts and Pagerduty page
Operate in rotational shifts, including Night shift to cover during NA hours, EMEA hours and weekend on call support
Ensure proper handover between shifts with clear documentation of pending issues and key updates
Maintain availability and responsiveness within defined shift hours
Maintain clear, concise, and professional communication with customers and internal teams (BRC/Infra/PS/Eng teams)
Escalate unresolved issues to L2/L3 teams with clear documentation and logs
Participate in rotational 24x7 on-call support, including NA shifts /EMEA Shift

What we offer

A great deal of freedom and trust
We believe in flexible working hours to accommodate your working style
We work virtual-first with several Bloomreach Hubs available across three continents
We organize company events to experience the global spirit of the company and get excited about what's ahead
We encourage and support our employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer*
We have a People Development Program -- participating in personal development workshops on various topics run by experts from inside the company
Our resident communication coach Ivo Večeřa is available to help navigate work-related communications & decision-making challenges*
Our managers are strongly encouraged to participate in the Leader Development Program
Bloomreachers utilize the $1,500 professional education budget on an annual basis to purchase education products (books, courses, certifications, etc.)*
The Employee Assistance Program -- with counselors -- is available for non-work-related challenges*

Fulltime

Senior Support Operations Analyst

As a Senior Support Operations Analyst, you'll be the technical architect behind...

Location

United States

Salary:

111220.00 - 133422.00 USD / Year

Babylist

Expiration Date

Until further notice

Requirements

7+ years in Customer Support Operations, Business Intelligence/Analytics, or similar roles in high-growth, customer-facing environments
Strong analytical skills and operational instincts, with a track record of designing scalable processes that improve agent performance and user experience
Advanced SQL proficiency with experience writing complex queries, joins, and building data models for customer support analytics
3+ years hands-on experience with Zendesk (or Salesforce Service Cloud), including building automation, workflows, triggers, and API integrations
Proven track record implementing and optimizing AI chatbot platforms such as Sierra, Decagon, Forethought, Ada, or similar enterprise solutions
Expert-level proficiency building dashboards and reports in Sigma, Tableau, or PowerBI—able to work independently with minimal technical support
Experience integrating data across multiple systems and working with APIs
Experienced in building and maintaining reporting and performance analysis, including CSAT, cost per contact, and ROI-focused metrics
Proven ability to lead end-to-end change management for major tool rollouts and workflow changes, including stakeholder communication, training development, adoption tracking, and post-launch support
Familiar with AI support technologies and their practical integration into support systems (chatbots, knowledge base platforms)

Job Responsibility

Ensure high accuracy visibility into support performance through scalable tools (like dashboards) and internal reporting systems
Identify and work with our tech team to drive system improvements across the CS Tech stack (Zendesk, chatbots, phones platform)
Work cross-functionally with engineering, product, supply chain, and offshore support teams to identify root causes of user frustration and implement solutions
Partner with CS leadership to identify trends and key issues within our reporting frameworks and take active role in resolution
Support regular reporting cadences (weekly, monthly, quarterly), with summaries that guide cross-functional decisions
Surface actionable insights from data to support empathetic, user-centered decision-making and analyze trends across channels and issue types, supporting data-driven improvements to the support model
Drive adoption of AI-enabled workflows that reduce handle time and enhance support quality
Own and evolve self-service content, tools, and AI integrations such as Copilots and knowledge bases
Maintain ownership of CS-tools and vendor relationships, ensuring we operate on a modern, AI-enabled stack that supports scale, agent effectiveness, and automation—while optimizing for quality, usability, and value
Identify inefficiencies and recommend solutions that improve agent effectiveness and reduce user friction

What we offer

Competitive salary with equity and bonus opportunities
Company-paid medical, dental, and vision insurance
Retirement savings plan with company matching and flexible spending accounts
Generous paid parental leave and PTO
Remote work stipend to set up your office
Perks for physical, mental, and emotional health, parenting, childcare, and financial planning

Fulltime

Content Operations Manager

Checkr is seeking a dynamic Content Operations Manager to lead the evolution of ...

Location

United States , Denver;Nashville

Salary:

100000.00 - 139000.00 USD / Year

Checkr

Expiration Date

Until further notice

Requirements

AI fluency & prompt engineering
Operational & system builder
Strong editorial & brand sensibility
Cross‑functional collaboration
Adaptive & continuous learner

Job Responsibility

Define and lead the content strategy for growth marketing
Create digital content assets
Build editorial workflows
Align content with business objectives
Manage and build content operations systems
Support asset publishing and implementation
Run third-party digital PR campaigns

What we offer

Opportunity to work with the latest AI and machine learning technologies in a dynamic and innovative environment
A fast-paced and collaborative environment
Learning and development allowance
Competitive cash and equity compensation and opportunity for advancement
100% medical, dental, and vision coverage
Up to $25K reimbursement for fertility, adoption, and parental planning services
Flexible PTO policy
Monthly wellness stipend, home office stipend
In-office perks including lunch four times a week
Commuter stipend

Fulltime

Manager of Content Support

As a Manager of Content Support, you’ll directly contribute to the success of 19...

Location

Salary:

Not provided

Bloomreach

Expiration Date

Until further notice

Requirements

8–10 years of total experience
3–4 years managing L1/L2 technical support teams
Familiarity with infrastructure logs, alerting, and monitoring systems
Hands-on experience with Zendesk, Jira Service Desk, and PagerDuty
Proven ability in SLA management, ticket triage, and escalation handling
Understanding of feature enhancement and change request processes
Excellent communication skills
able to explain complex technical issues clearly and confidently

Job Responsibility

Build, mentor, and develop a high-performing L1/L2 support team
Set priorities, allocate workload, and ensure timely delivery against SLAs
Drive operational excellence and iterate and improve processes to foster highly cohesive customer centric experience
Collaborate cross-functionally with AMs, Engineering, Product, and Ops teams to align priorities and resolve customer issues quickly
Manage escalations and define best practices for triage, communication, and follow-up
Promote knowledge management and documentation practices for consistent quality
Identify recurring issue patterns and drive automation or self-service improvements
Evaluate and refine processes for efficiency, accuracy, and speed
Monitor team health and resolve conflicts proactively
Leverage metrics, feedback, and modern tools (AI/LLMs) to improve team performance and customer outcomes

What we offer

A great deal of freedom and trust
flexible working hours
work virtual-first
company events
5 paid days off to volunteer
People Development Program
communication coach available
Leader Development Program
$1,500 professional education budget annually
Employee Assistance Program with counselors

Technical Operations & Development Engineer I

The Junior IT Operations and Development Specialist will be responsible for supp...

Location

United States , Costa Mesa

Salary:

30.47 - 43.57 USD / Hour

Hyundai AutoEver America

Expiration Date

Until further notice

Requirements

Bachelor of science degree or equivalent technical experience
2+ years of experience in quality assurance, engineering, or other related field
Understanding and ability to use collaboration tools (JIRA, Confluence, etc.)
Non-Professional experience using Connected Car Services such as OEM navigation systems from any car manufacturer
Test automation tools
Experience with cloud services (AWS, Azure, or Google Cloud)
Strong root-cause analysis skills
Knowledge of IT security
Minor experience with Cloud Servers such as AWS
Excellent oral presentation and writing skills

Job Responsibility

Support the IT infrastructure, ensuring smooth operations, and assisting in the development of software solutions
Responsible for the Cinemo & EVS (EV Charging Station) server operation
Quality engineering (quality assurance), quality validation, daily service monitoring
Respond to requests from headquarters, content providers, and other clients
Collaborate with other groups to complete projects
Plan and perform mobile and vehicle tests to verify the quality of the certification server and Cinemo's regular/occasional updates
Maintain and improve the quality of services provided
Manage relationships and coordinate efforts between all Hyundai subsidiaries
Supporting client tests and collaborating with headquarters
Support the overall systems operation between Cinemo, clients, and headquarters

Fulltime

Product Operations, AI Content

Your North Star: help design, structure, and maintain the clinical, operational,...

Location

United States

Salary:

110000.00 - 140000.00 USD / Year

Pomelo Care

Expiration Date

Until further notice

Requirements

Demonstrated interest or experience in AI/LLMs (e.g., prompt engineering, RAG, embeddings, knowledge graphs, vector databases)
Strong information organization skills: detail-oriented, logical thinker, able to design systems for categorizing and structuring knowledge
Technical literacy — comfortable working with structured content (Markdown, JSON, SQL basics, or similar)
Curiosity about healthcare and clinical workflows (you do not need to be a clinician or but must be eager to learn)
Strong communication skills, able to bridge technical and clinical conversations

Job Responsibility

Designing & Structuring Knowledge: Organize clinical guidelines, operational workflows, and product documentation into structured, AI- and clinician-friendly formats
Create taxonomies, tagging systems, and metadata to make knowledge searchable and modular by both clinicians and AI agents
Making Knowledge AI-Ready: Partner with product and engineering to prepare knowledge for use in LLM-powered tools (e.g., use of Vertex AI for data organization, RAG pipelines, embeddings, structured content)
Re-architect existing content into smaller, structured, referenceable units
Maintaining & Governing Knowledge: Ensure accuracy, version control, and consistent formatting across knowledge sources
Audit and update content regularly in partnership with clinical and operational stakeholders
Bridging Clinical and Technical Teams: Translate clinical workflows and guidelines into structured knowledge for technical teams
Provide feedback to engineers and data scientists on how knowledge is being consumed by AI tools
Coordinate closely with Clinical Education team who manages clinician-facing knowledge including onboarding to ensure alignment of knowledge
Support clinicians who are using AI tools and accessing organizational knowledge by managing inbound requests/feedback from #help-product

What we offer

equity
benefits
other opportunities at Pomelo Care

E-commerce Support Engineer

Location

India , Miracle Heights

Salary:

Not provided

Miracle Software Systems

Expiration Date

Until further notice

Requirements

CMS Management
SEO Optimization
Ticket Resolution
HTML
CSS

Job Responsibility

Manage and update CMS content, product catalogs, and digital assets to ensure accurate, high-quality information across all E-commerce channels
Implement SEO strategies, monitor analytics, and provide insights to improve site visibility, user engagement, and conversion rate
Troubleshoot and resolve technical issues related to website performance, checkout processes, and integrations with internal and external systems
Coordinate with marketing and IT teams to support promotional campaigns, product launches, and seasonal updates across multiple digital touchpoints
Perform platform testing, upgrades, and quality assurance to maintain consistent performance, compatibility, and user experience
Monitor daily site operations, promptly escalate incidents, and collaborate with vendors or support teams to ensure business continuity
Document system changes, update operational procedures, and ensure compliance with security, performance, and content management standards

Senior IT Support Engineer

You are responsible for the smooth operation of all assigned IT systems accordin...

Location

Poland , Warsaw

Salary:

Not provided

Inetum

Expiration Date

Until further notice

Requirements

Good knowledge of Linux systems and applications running on them
Reading process/sequence diagrams
Dealing with software artifacts in a cloud infrastructure, Kubernetes
Solid experience in working with content in SQL databases (example: perform SELECTs, updates on Postures databases
no admin skills necessary)
be able to read JSON documents
ability to use Grafana
ticket systems - JIRA
Confluence

Job Responsibility

Planning of the service life cycle (from initial setup to dismantling) and implementation of preventive measures to maintain functionality
Creation and implementation of monitoring/monitoring
Service request management: bug/ticket processing
Release & deployment management: planning deployments/rollouts
Incident management: analysis, troubleshooting & documentation of operational faults
Problem management: definition, documentation and implementation of sustainable measures as part of root cause analysis (RCA)
Change management: planning and implementation of changes
Project work: Supporting projects across all project lifecycles, in particular project role Lead-OMIT appropriate to profile level
Participation in on-call duties (outside regular working hours as agreed)

What we offer

Flexible working hours
Hybrid work model, allowing employees to divide their time between home and modern offices in key Polish cities
A cafeteria system that allows employees to personalize benefits by choosing from a variety of options
Generous referral bonuses, offering up to PLN6,000 for referring specialists
Ongoing guidance from a dedicated Team Manager for each employee
Tailored technical mentoring from an assigned technical leader, depending on individual expertise and project needs
Dedicated team-building budget for online and on-site team events
Opportunities to participate in charitable initiatives and local sports programs
A supportive and inclusive work culture with an emphasis on diversity and mutual respect

Fulltime

Support Engineer / Content Operator

Itransition

Location:

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 20, 2026

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