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Support Engineer Consultant

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Carex Consulting Group

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Location:
United States , Denver

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

50.00 - 65.00 USD / Hour
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Job Description:

Carex is partnering with a healthtech startup partner to find a Support Engineer for a remote, 4 month contract, with the ability to extend. The ideal profile is someone who is agile, self-driven, and passionate about healthcare IT and customer experience. This role is ideal for a detail-oriented problem solver with strong technical aptitude and a collaborative mindset. The Support Engineer will work closely with Software Engineers and interface regularly with customer IT staff, playing a key role in issue resolution, change management, technical communications, and ongoing support process improvements. This person must reside and work on West Coast hours.

Job Responsibility:

  • Provide advanced technical support and guidance to customers using the platform
  • Troubleshoot and resolve system issues using monitoring tools and error logs
  • Triage, diagnose, escalate, and resolve customer tickets in coordination with Engineering
  • Support implementation and installation processes by collaborating with internal teams and vendors
  • Contribute to internal and external support documentation, including SOPs, troubleshooting guides, and knowledge base content
  • Provide feedback on onboarding materials, workflows, and documentation best practices to help improve Support team scalability and efficiency
  • Communicate regularly and effectively with customers and their IT staff
  • Develop deep product expertise to drive resolution and improvements

Requirements:

  • 5+ years of experience in technical customer support, including 2+ years in Healthcare IT
  • Strong skills in reading and troubleshooting error logs and code-related issues
  • Experience contributing to or maintaining technical documentation, support workflows, or knowledge base content
  • Familiarity with documentation best practices and process improvement within Support or Support Operations environments
  • Clear, empathetic communication and a collaborative attitude
  • Familiarity with ticketing systems and documenting support workflows
  • Strong analytical and problem-solving capabilities
  • Comfort working in Agile/Scrum environments

Nice to have:

  • Exposure to Epic, Cerner, or similar healthcare IT systems
  • Hands-on experience with tools such as DataDog, LaunchDarkly, and Salesforce
  • Background in Systems Engineering, with experience in performance monitoring, technical research, and documentation

Additional Information:

Job Posted:
May 15, 2026

Work Type:
Remote work
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