Support Engineer - 2nd Line Job at Preservica (Abingdon)

Application Support Engineer

As an application support engineer, you are responsible for resolving applicatio...

Location

Belgium , Turnhout

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

You have a degree in IT
You have 2 - 3 years of experience in IT Support / Application Support
You have broad (all-round) IT skills and you learn new applications quickly
You are able to explain complex ideas to people with limited technical knowledge
You are familiar with GxP and ITIL Frameworks
You have a good knowledge of computing systems within an organization
You have strong analytical skills and learn quickly
You have a passion for customer experience
You can work independently as well as in a team
Experience with custom-made applications is a plus

Job Responsibility

Deliver onsite IT support for production and lab systems
Troubleshoot hardware and network issues
Support and implement label printers and analytical devices together with external vendors
Provide 2nd and 3rd line application and end-user support
Work according to GxP guidelines and ITIL principles
Contribute to building and maintaining a knowledge base to ensure knowledge sharing and long-term supportability
Play a proactive role in optimizing processes and ensuring compliance

What we offer

A company car or mobility budget
Laptop, phone & phone subscription
A competitive salary and indefinite contract
Insurance coverage, meal vouchers, eco-cheques, and more
Continuous learning opportunities through the Sopra Steria Academy to support your career development

Fulltime

Application support engineer

Application Support Engineer will focus and act as IT Systems engineer for exist...

Location

Poland , Warszawa

Salary:

Not provided

Circle K

Expiration Date

Until further notice

Requirements

University degree or equivalent working experience
Being familiar with ITIL / Agile fundations
Windows Server – 2008/2012R2 – administration and configuration
IIS – administration and configuration
Networks – troubleshooting, basic knowledge of protocols, firewalls, routing, loadbalancing
Linux basics
MS SQL basics

Job Responsibility

Quality Assurance in production environment both classical data center and cloud environment
Conduct maintenance server/services restarts in compliance with established change processes
Troubleshoot and resolve integration issues, including bug fixing (SOA / Kubernetes)
Troubleshoot and resolving incidents (2nd line) including on call support for critical incidents
Conducting root cause analysis and problem management
Taking care of IT relevant support processes and documentation
Contribution in IT security design of applications and their ecosystems
Taking over new applications from projects and bringing them into operations

What we offer

Contract of employment
Annual bonus
Private medical care
Cafeteria Platform/Multisport
English lessons subsidized by the company
Group insurance
Attractive discounts for products and services at our stations
Employee stock purchase plan
Employee Assistance Program (Lyra)
Modern and convenient office

Fulltime

EUV Upgrade Install and Relocation Engineer

Executes system Upgrade & Installations and Relocations and provides technical s...

Location

Taiwan , Kaohsiung

Salary:

Not provided

ASML

Expiration Date

Until further notice

Requirements

Flexibility and openness to accommodate various work settings, locations and interactions/collaborations with different colleagues
Experienced UIR Engineer with BSc degree in relevant Technical Field (Electrical Technology, Mechatronics, Mechanical Engineering, etc.) or equivalent experience
Experienced in technical industry is required and/or semiconductor industry experience preferred
Experience in using computer applications, including data analysis tools, spreadsheet, and presentation software
Requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. § 730, et seq.)
Qualified candidates must be legally authorized to access such controlled technology prior to beginning work

Job Responsibility

Problem analysis and approach: gather all information relevant for the problem, analyze using available means, gather additional diagnostic info if needed, decide on initial approach to solve problem and execute, consult with others
Problem handovers and routing: handover problem or problem aspects to others (2nd line support), document and package all data relevant for problem resolution (e.g. pass-downs, work orders, field service reports, system problem reports, technical reports)
Installation: install equipment at customers locations, including equipment with new features, unload components, inspect for damage, assemble, align and test
Upgrade: execute hardware installation and perform system setup/recovery for upgrade packages as well as support locally owned field swaps by working according to an up-to-date plan and following the sequence
Provide feedback during execution in order to improve cycle time and performance
Procedures: based on arranged customer machine time window to arrange for all (possible) parts, tools, equipment and information / knowledge to be available at start of procedure, execute procedure
Process Optimization: signal gaps and improvement opportunities and reports it to the relevant stakeholders
Training / advice: explain appropriate actions to users to correct malfunctions, train customers in use and routine maintenance of equipment, recommend changes in user procedures when needed
Knowledge build-up and transfer: maintain and broaden own knowledge, shares best known methods within the work group
Coaching: provide appropriate support and assistance to less experienced engineers on first tasks

Technical Service Delivery Manager

We are partnering with a leading UK Managed Services Provider (MSP) known for de...

Location

United Kingdom , York

Salary:

40000.00 GBP / Year

Dynamic Search Solutions

Expiration Date

Until further notice

Requirements

4+ years’ experience in an MSP or IT services environment
Previous experience in senior support or infrastructure roles (e.g., 2nd Line Engineer, Infrastructure Engineer, Service Desk Team Lead)
Strong understanding of ITIL principles and service delivery best practices
Excellent communication skills, able to bridge technical and business conversations
Proactive, customer-focused, and capable of managing multiple stakeholders
Comfortable working in a hybrid environment and adapting to a growing team

Job Responsibility

Serve as the primary point of contact for a portfolio of managed service clients
Manage escalations, coordinating with technical teams to ensure timely and effective resolutions
Lead service reviews, onboarding sessions, and client feedback meetings
Translate complex technical services into business-friendly language for stakeholders at all levels
Build and maintain strong client relationships, driving satisfaction, renewals, and continuous service improvement
Collaborate with internal teams to enhance service delivery processes and standards

What we offer

Hybrid working with flexibility to balance office and remote days
Opportunity to step into a customer-facing service delivery role without losing technical involvement
Career progression in a growing, innovative MSP
Supportive, people-focused culture emphasising training, mentorship, and professional development
Exposure to a diverse client base and challenging IT environments

Fulltime

New

3rd Line Network Security Engineer

To manage and own support tickets in relation to existing customer services; To ...

Location

India , Ahmedabad

Salary:

Not provided

iConsultera

Expiration Date

Until further notice

Requirements

Demonstrable knowledge at CCNP (ENT/DC/SP/SEC) or JNCIP-ENT level
In-depth knowledge of configuring and troubleshooting network security devices/protocols
Ability to troubleshoot and isolate faults to identify root cause and bring to resolution
Advanced knowledge of layer 2 and 3 protocols
Experience using at least one of the following firewalls: Palo Alto, FortiGate, Cisco ASA. This should include experience of configuring and troubleshooting access lists, NAT, IPSec, and SSL VPNs
Strong knowledge of OSPF and BGP in an ISP environment
Proficient in packet capture and interpretation
Familiarity with Cloud products such as Azure / Amazon AWS
Experience working within a Managed Service Provider Environment
Minimum Basic experience with network automation/programming such as Ansible/Python

Job Responsibility

Regular communication verbally and written with existing customers
Provide 3rd Line support for incoming customer support queries and escalations from the 2nd Line Service Desk
To take ownership and effectively manage support tickets for incidents, changes, and service requests
To plan and complete projects as assigned to you by the Head of 3rd Line Network Support
Documentation of customer solutions – CMDB, Visio documentation, technical summary write-up
DR/Failover Testing
To provide support and mentoring to 2nd Line engineers
Provide resources to the solution delivery team in supporting the configuration and implementation of new customer projects

New

2nd Line Support Analyst / Solutions Engineer

A rapidly growing IT services provider delivering innovative solutions and first...

Location

United Kingdom , Surrey

Salary:

35000.00 - 40000.00 GBP / Year

Dynamic Search Solutions

Expiration Date

Until further notice

Requirements

At least 2 years’ experience in IT support or a technical services role
Excellent communication skills with a customer-focused approach
Strong knowledge of Microsoft technologies (Windows Server 2012-2022, Windows 10/11, Active Directory/Azure AD, M365, Exchange)
Experience with server and desktop hardware, virtualisation (VMware/Hyper-V), networking (Cisco/Meraki), and backup/disaster recovery solutions
Familiarity with service desk and monitoring tools
ITIL Foundation or equivalent service management knowledge

Job Responsibility

Provide 2nd line technical support and assist 1st line colleagues when required
Troubleshoot and resolve issues across servers, desktops, networking, and cloud environments
Respond to support tickets, calls, emails, and monitoring alerts in line with SLAs
Support system upgrades, implementations, and service improvements
Maintain accurate technical documentation and update ticketing systems
Deliver clear and timely communication to clients on progress and resolutions
Support internal staff with IT requirements and system administration
Participate in the on-call rota and shift coverage (core hours: 08:00-18:00)

What we offer

Hybrid working model with flexibility
Exposure to a wide range of technologies
Ongoing training and professional development opportunities
Collaborative, service-focused working environment

Fulltime

New

Technical Support Engineer L2

At Adapty, we make it easy for mobile apps to manage in-app purchases and paywal...

Location

Salary:

Not provided

Adapty.io

Expiration Date

Until further notice

Requirements

At least 1 year’s experience in 2nd line technical support, preferably in B2B
Fluent English
Confident using Kibana, SQL, and Postman to analyze logs and data

Job Responsibility

Supporting customers by handling 2nd line technical inquiries and meeting SLAs during the evening (22:00–07:00 CET) shift
Reviewing logs in Kibana and troubleshooting issues using SQL and Postman
Conducting initial technical investigations and preparing escalation reports for developers
Updating and improving product documentation based on real user feedback
Following up on escalated issues to ensure customer satisfaction and resolution
Building trusted customer relationships through clear, regular communication

What we offer

English lessons
Sports reimbursements
Laptop coverage
Flexible remote work
PTO, public holidays, and sick leave included

Fulltime

Senior Cloud Support Analyst

A leading UK IT services provider is seeking a Senior Cloud Support Analyst to j...

Location

United Kingdom

Salary:

45000.00 - 50000.00 GBP / Year

Dynamic Search Solutions

Expiration Date

Until further notice

Requirements

Proven experience in a 3rd line or senior cloud/infrastructure support role, ideally within a Managed Service Provider (MSP) or enterprise-scale environment
Strong expertise in Microsoft Azure - AZ-104 certification (Microsoft Certified: Azure Administrator Associate) required
Solid understanding of networking, virtualisation, identity management, and security within cloud and hybrid infrastructures
Strong scripting and automation skills (PowerShell, Python, or Shell)
Familiarity with ITSM processes (ITIL certification desirable)
Excellent communication and stakeholder engagement skills, with the ability to simplify technical information for diverse audiences
A proactive, self-motivated approach with strong problem-solving skills and a drive for continuous improvement
Must be UK-based and eligible for SC Clearance (minimum of 5 years UK residency and a clean record)

Job Responsibility

Serve as a senior escalation point for complex issues within Microsoft Azure environments, supporting customer infrastructure and services
Deliver and support cloud transformation projects, including migrations, automation, and environment optimisation
Conduct proactive service reviews, identifying opportunities to enhance performance, security, and cost efficiency
Develop and maintain automation scripts using PowerShell, Python, or Shell
Collaborate with DevOps and Architecture teams to evolve cloud service offerings and best practices
Produce detailed technical documentation and manage incidents, problems, and requests through ITSM tools
Provide mentoring and guidance to 2nd line engineers, fostering technical development within the team
Participate in an on-call or shift-based support model when required

What we offer

Funded certifications
Professional development programmes
Genuine career advancement
Supportive, growth-oriented culture
Opportunities to progress into cloud consultancy, architecture, or leadership roles

Fulltime

Support Engineer - 2nd Line

Preservica

Location:
United Kingdom , Abingdon

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 03, 2026

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