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Blue Yonder Logo Blue Yonder · IT - Software Development

Support Engineer 2

India, Bangalore · Job Posted March 25, 2026
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Job Description

Position is focused on supporting various BY Planning solutions in Demand/Fulfillment/Supply Planning space across Retail and Manufacturing verticals. Needs to work with cross functional teams including Product Development, Consulting and Support services. Provides technical and non-technical support during the Steady state period. Provides primary user support and verifies that the system provides the required business functions and maintains data integrity.

Job Responsibility

  • Understand the implemented solution/ products
  • Analyze the issues, identify Root cause and find the permanent solution to any problem
  • Adheres to SLA based on the severity of the customer cases
  • Complete the product certification courses assigned
  • Document the learning and building the knowledge content
  • Provide early visibility and mitigation to technical challenges through the journey
  • Confidently represents product and portfolio, including vision and functional and technical roadmaps, within the company and, when necessary, to strategic customers
  • Should be one of the key stakeholders during Solution design phase and understand the scope for the specific solution/process flow for the designated customer
  • Should collaborate with Solution/Technical architect(s) to stabilize the system
  • Enhance/Change the design based on new business requirements by the customer
  • Single Point of contact for all customer requests for the designated solution
  • Manage/Support new roll outs/deployments and handle change requests/enhancements
  • To improve various KPIs for the customer

Requirements

  • Bachelor’s degree minimum 3 to 5 years of experience in Product Support / Implementation support
  • Hands on experience in implementing / supporting Demand & Fulfillment products for multiple customers
  • Strong analytical/problem solving skills, ability to provide alternatives, root cause analysis, testing skills and ability to make thoughtful proposals
  • Deep understanding of Customer business and processes
  • Worked on other Supply Chain Planning software like SAP-IBP/ APO, o9, Kinaxis, Relex
  • Understanding and experience with the technical requirements for the product line assigned
  • Understanding of various technical platforms and infrastructures
  • Understands BYs product suite so as to convey relationships and touch-points to the customer

Nice to have

Knowledge in performance tuning techniques is added advantage

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