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Overview: Leading AI-driven Global Supply Chain Solutions Software Product Company and one of Glassdoor's "Best Places to Work" Position involves a role that is responsible for the implementation of Blue Yonder Category Management with good knowledge of Blue Yonder Category Management. These include independently handling the implementation and providing a solution to technical/functional issues. The Associate should have strong product knowledge in at least any 3 of the areas (SP, FP & AO, CKB, CC, Reporting).
Job Responsibility:
Maintenance & support during the Implementation phase of the customer project to manage the environment & product-related issues
Assists in resolution of problems escalated by the customer or other Blue Yonder associates
Consults with customers/associates concerning maintenance of software systems
Review an existing application set up and resolve the customer reported issues
Incident resolution for a specific set of customers within the specified POD / Product / Project
Adheres to priority-based management based on impact + urgency
Provide 24/7 coverage for Catman customers
Understand the configuration and setup of the Users and take care of User Management activities
Handle all the batch failures
Assist co-team members in executing various activities like DB Refresh, Monitoring management
Troubleshoot and resolve batch and data load issues
Requirements:
3-5 years of work experience
Experience with working on Azure & understands Azure landscape to Implement the product architecture effectively
Proficient in Oracle SQL, PL/SQL, and Shell scripting
Good knowledge in Category Management Product
Hands-on experience with installing and configuring the product
Good knowledge of Oracle RBDMS concepts
Familiar with Azure Basics
Preferably should have completed Microsoft Azure Fundamentals certification
Knowledge of batch scheduling tools used in Azure
Nice to have:
Proficiency in Windows/Unix commands and troubleshooting skills
Good understanding on the Control-m & other CLM/BL tools
Knowledge of any defect management tool
Knowledge of incident, problem, and change management processes
Previous experience working in any of the cloud technologies