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Support Engineer 1

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Atlassian

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Location:
India, Bengaluru

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Category:
IT - Software Development

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

At Atlassian, Support Engineers provide technical support for enterprise clients and encourage a collaborative team-focused culture.

Job Responsibility:

  • Serve as an expert, communicating with customers and stakeholders on detailed technical matters
  • Providing progress updates to customers and their leadership
  • Communicating next steps
  • Advocate for the customer by representing their needs and perspectives to internal business and product teams
  • Assist global teammates in driving tickets in areas of expertise to resolution
  • Maintain and drive a team culture of improving technical knowledge
  • Take responsibility for tough situations and technical growth.

Requirements:

  • 5+ years of experience in a highly technical enterprise support role, preferably in a software development environment dealing with Java/J2EE application troubleshooting
  • Experience with operating systems (e.g., Linux, OS X, and Windows)
  • Understanding of application server technologies (e.g., Tomcat, Apache, WebSphere, JBoss)
  • Advanced relational database knowledge and experience with most common RDBMS (MySQL, Postgres, Oracle)
  • Advanced knowledge of version control systems such as Git/SVN
  • Serve as an expert, communicating with customers and stakeholders on detailed technical matters
  • Providing progress updates to customers and their leadership, and communicating next steps
  • Excellent communication skills to summarise work done
  • Good judgement about when you need to escalate to get support from other teams
  • Advocate for the customer by representing their needs and perspectives to internal business and product teams
  • Assist global teammates in driving tickets in areas of expertise to resolution
  • Maintain and drive a team culture of improving technical knowledge and taking responsibility for tough situations and technical growth.

Nice to have:

  • Good to have advanced knowledge of computer networking (communication and transfer protocols such as SSL and TLS, load balancers, DNS, proxies, firewalls, authentication and authorisation protocols)
  • Good to have knowledge and hands-on experience with SSO/SAML technologies and user management tools like Apache Directory Studio to manage LDAP and Active Directory
  • Familiarity with Containerisation technologies such as Docker, Kubernetes and cloud platforms like AWS, Azure, GCP
  • Good to have experience with software development practices such as continuous integration and delivery.
What we offer:
  • Health coverage
  • Paid volunteer days
  • Wellness resources

Additional Information:

Job Posted:
March 19, 2025

Employment Type:
Fulltime
Work Type:
Remote work
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