Support Engineer - Night Shift Jobs

Data Processing Solutions

Location:
United States, Columbia

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Night Shift Support Engineer is responsible for providing technical support for our customers and empowering our user base to be productive with technology. This technology includes workstations, servers, printers, networks, and vendor specific hardware and software. This role may be required to do deployment to customer locations for remediation, hardware, and software deployment at times. This is a Night Shift position, with working hours from 1:30 PM to 10:00 PM.

Job Responsibility:

Troubleshoot technical issues inclusive of but not limited to Microsoft’s core business applications and operating systems
Handle technical escalations for more junior engineers and more advanced inquiries
Provide comprehensive troubleshooting and backend support for our user base
Responsible for adhering to the Service Engineer Day in the Life process daily
inclusive of answering calls and escalating tickets as required
Resolve complex workstation problems and offer general sever support
Responsible for initial triage of network degradation or outages, compromised accounts, and more
Support services for Microsoft related technologies
Windows Server, Exchange, SQL, SharePoint, etc
Responsible for user provisioning and workstation deployment as needed
System documentation maintenance and review in ConnectWise and IT Glue
Creation of knowledge resources to aid lower tiers in handling customer requests efficiently
Improve customer service, perception and satisfaction
Support and be an example of DPS’s Core Values – Our People Matter
Surprise & Delight
Own It
Long Term View
Teamwork
Supports DPS 101 Guide
Maintain compliance with all company policies and procedures
Perform related duties as assigned by supervisor

Requirements:

Associates or technical degree with two (2) years related experience
or four (4) years related experience and/or training
or equivalent combination of education and experience
Has at least one (1) year related experience in customer service or customer facing role
Experience with Exchange, Microsoft 365 and Active Directory
Experience with Cloud environments
MS Azure
AWS & Google is a plus
Ability to diagnose technical issues
Problem Solving – Identifies and resolves problems in a timely manner
Gathers and analyzes information skillfully
Interpersonal Skills – Focuses on solving conflict, not blaming
Maintains confidentiality
Oral Communication – Listens and gets clarification
Responds well to questions
Written Communication – Writes clearly and informatively
Edits works for spelling and grammar
Varies writing style to meet needs
Able to read and interpret written information
Teamwork – Balances team and individual responsibilities
Contributes to building a positive team spirit
Professionalism – Accepts responsibility for own actions
Follows through on commitments
Quality – Demonstrates accuracy and thoroughness
Looks for ways to improve and promote quality
Attendance/Punctuality – Is consistently at work and on time
Dependability – Follows instructions, responds to management direction
Initiative – Takes independent actions
Asks for and offers help when needed
Service awareness of all the organization’s key IT services for which support is being provided
Understanding of DPS support tools, techniques, and how technology is used to provide IT services
Typing skills to ensure quick and accurate entry of data
Understanding of processes within the DP Solutions solution stack (ConnectWise, RMM, Auvik, IT Glue, etc)
Proficient with Microsoft Office Suite, especially Visio and Word, to create documentation

Nice to have:

Experience with Cloud environments
MS Azure
AWS & Google is a plus

What we offer:

Competitive salary based on experience and qualifications
Excellent benefits
Full on the job training & support
Fun working environment and culture
Great opportunity for advancement

Additional Information:

Job Posted:
December 08, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Support Engineer - Night Shift