Support Enablement Specialist Job at Tutor Intelligence (Watertown)

New

Principal Sales Operations and Enablement Specialist

The Principal Sales Operations and Enablement Specialist is accountable for prov...

Location

India , Gurgaon

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Extended understanding of the vast range of IT operations and service offerings
Demonstrable extended knowledge and understanding of IT industry environment and business needs
Extended business and commercial acumen
Extended collaboration skills and able to interact professionally and to build sound relationships at all levels internally and externally
Extended knowledge of the client environment
Extended understanding of relevant sales environments and ability to grasp the challenges facing the sales force
Extended ability to identify trends and areas for improvement
Extended understanding of solution selling concepts and solid knowledge on sales process design
Extended problem analysis and solution formulation skills
Demonstrates learning and service orientation

Job Responsibility

Responsible for gather data and conducting analysis of company sales and profitability
Creates methods for measuring company sales performance
Accountable for evaluating sales processes, programs, and systems to minimize costs and improve customer satisfaction
Advises on sharing of reports and sales data between sales, marketing, and other departments
Supports sales teams by creating, evaluating and optimising data sets and sales applications and platforms
Responsible for implementing sales forecasting by analysing past data and trends to forecast future sales
Responsible for training new and current employees on sales and marketing collateral, product sets, sales processes, systems and tools
Leads on the establishment of sales fulfilment processes and recommend enhancement of larger and more extensive and valuable sales operations
Develops monthly and quarterly sales reports and ensure distribution to relevant internal stakeholders
Works with cross functional Sales team and management on pipeline management, including but not limited to pipeline integrity (data entry compliance), competitive data, ROI data, etc

Fulltime

New

Marketing Enablement Specialist

The Marketing Enablement Specialist helps marketing teams get real value from th...

Location

United States , Cupertino

Salary:

95000.00 - 125000.00 USD / Year

Beezwax Datatools

Expiration Date

Until further notice

Requirements

2+ years driving tool adoption and behavior change within marketing teams, with measurable results
Strong understanding of how marketing teams operate — campaign development, briefing, team structures, and common workflow bottlenecks
Experience working in a consulting or embedded advisory capacity across multiple client environments
Experience rolling out marketing platforms — CRM, DAM, project management, or content systems — across an organization
Exceptional communicator across seniority levels and functions, able to deliver a single session that lands with both a senior marketing lead and a day-to-day practitioner
Strong writer
able to distill a pilot into a clear, compelling case study that drives broader adoption
Organized and self-directed across multiple teams and workstreams simultaneously
Quick to learn new tools, including AI-powered ones — curiosity and a fast learning curve matter more than prior expertise
Track record of setting realistic expectations about new tools and guiding teams through the transition

Job Responsibility

Embed within marketing teams to drive toolkit adoption — joining active projects to understand each team's workflows and tailor support to their level
Organize and run training sessions and workshops calibrated to each team's starting point, from first-time users to advanced practitioners
Write case studies documenting strong use cases: the marketer's objective, how the tool helped, and the measurable outcome
Build and maintain a living library of playbooks, how-to guides, and best practices teams can return to
Surface friction points and adoption gaps through structured feedback channels, representing the marketing practitioner's perspective in cross-functional discussions
Design a measurement framework to track adoption quality and business impact across the marketing teams you engage
Set clear expectations about what the tools can and cannot replace in a marketing workflow

What we offer

Competitive compensation
Healthcare package with vision and dental
Vacation / PTO
Retirement plan
Support for your continued learning and professional development
Hardware and software
Office in Cupertino, CA

Fulltime

Consumer Excellence & Support Specialist

HF Sinclair is seeking a Consumer Excellence & Support Specialist based in Salt ...

Location

United States , Salt Lake City

Salary:

Not provided

HF Sinclair

Expiration Date

Until further notice

Requirements

Associate's degree in marketing or business administration or equivalent relevant experience in lieu of the degree
A minimum of five years of experience in mystery shopper programs, quality assurance and/or consumer service
Must have familiarity with consumer support, reporting, and performance metrics
Demonstrated advanced organizational and analytical capabilities, including strong critical-thinking skills and meticulous attention to detail
Proven ability to manage complex workloads through effective time management, prioritization, and concurrent task execution in fast-paced environments
High proficiency in Microsoft Office applications and enterprise or mainframe systems (e.g., SAP), with the capacity to adapt to evolving technologies
Exceptional interpersonal, written, and verbal communication skills, enabling clear, professional interaction with diverse stakeholders
Possesses a solid foundation in computer literacy, applied comprehension skills, and the ability to convey information accurately and effectively

Job Responsibility

Oversee operational aspects of the mystery shopping program, including project coordination, assignment tracking, and program calendars
Ensure program compliance with established standards and requirements
Review, validate, and analyze mystery shop reports for accuracy and consistency
Prepare and distribute reports, dashboards, and summaries for leadership and cross-functional stakeholders
Support continuous improvement by recommending enhancements to program design, scoring, and reporting methodologies
Assist in identifying trends, insights, and opportunities to enhance consumer support results, service quality, and operational efficiency
Provide direct consumer support to end users of HF Sinclair products, including fuels, payments, gift card support (balance, reload, order inquiries), Mobile Advantage, and DINOPAY
Coordinate, document, and respond to consumer inquiries via phone, email, voicemail, and chat channels
Resolve consumer issues professionally and timely using approved processes and actions
De-escalate concerns and manage dissatisfied consumer situations with empathy and professionalism

What we offer

Medical Insurance
Vision Insurance
Dental Insurance
Paid Time-Off
401(k) Retirement Plan with match
Educational Reimbursement
Parental Bonding Time
Employee Discounts

Fulltime

Intermediate Application Support Specialist

We are seeking a highly motivated and customer-focused Intermediate Application ...

Location

Canada , Toronto

Salary:

Not provided

Randstad

Expiration Date

August 02, 2026

Requirements

Salesforce Ecosystem Acumen: Strong hands-on experience supporting Salesforce-based applications, with a solid understanding of standard objects, workflows, flows, profiles, permissions, and dashboards.
SaaS Ticket Lifecycle: Proven experience providing end-user support in a cloud-hosted SaaS environment using enterprise incident management systems (e.g., ServiceNow, Jira, Salesforce Service Cloud).
Data Integration & Flows: Foundational understanding of integrated data streams, synchronization issues, and dependency management across distributed systems.
QA & Testing Capabilities: Functional experience writing or executing test scripts, tracking codebase defects, and validating fixes during release support windows.
Customer Service Focus: A strong customer-first mindset with proven patience, strong listening skills, and the ability to manage high-pressure situations and user expectations.
Problem Solving: Strong critical thinking skills to perform error tracing, analyze underlying patterns across recurring incidents, and suggest structural improvements.
Communication Depth: Clear, structured written and verbal communication skills, with a polished ability to explain complex technical configurations simply to non-technical users.
Regulated Domain Awareness: Familiarity working within large structured frameworks or healthcare-adjacent systems (such as EMRs, clinical assessment tools, or long-term care systems) alongside standard privacy principles is highly valued.
Certifications: Active professional credentials, such as a Salesforce Certified Administrator designation, are considered a strong asset but are not mandatory.

Job Responsibility

Application Troubleshooting: Deliver high-tier technical support and root-cause analysis to triage and resolve application data, record validation, and configuration issues within Salesforce environments
Incident & Queue Management: Manage corporate ticket queues, prioritize incoming incidents based on business impact or urgency, and maintain strict adherence to service level agreements (SLAs)
Technical Documentation: Author and maintain technical support documentation, operational deployment guides, known error databases, and searchable knowledge-base entries
Cross-Functional Liaison: Act as a central point of contact between end users and specialized technical streams—such as Database Administrators, Network Engineers, and Security Specialists—to coordinate issue resolutions
System Maintenance & Releases: Support platform upgrade schedules, change management processes, release cycles, and post-deployment validation activities
Reporting & Analytics: Design, configure, and manage standard reports and visual dashboards to deliver actionable data insights to various business units
Quality Assurance Support: Participate in operational quality assurance reviews, executing functional or regression test cases, and supporting User Acceptance Testing (UAT) tracking
User Enablement & Training: Develop and deliver customized technical training, user-friendly how-to guides, and release notes to business users
Operational Compliance: Ensure all solution support activities comply with corporate digital accessibility guidelines and data protection policies

What we offer

Diverse Tech Exposure: Deepen your technical knowledge within the Salesforce ecosystem, cloud-based SaaS integrations, and modern incident management platforms
Professional Growth: Capitalize on an environment that values cross-functional exposure to Quality Assurance, release validation, and deployment tracking
Long-Term Continuity: Secure a stable 15-month foundational contract offering strong career predictability and extension avenues
Structured Environment: Gain experience supporting critical systems while operating within defined compliance, accessibility, and operational excellence standards

Fulltime

Customer Support Specialist

Location

United States , Loveland

Salary:

21.00 - 25.00 USD / Hour

Antech Diagnostics

Expiration Date

Until further notice

Requirements

High school diploma required
Minimum of 2 years' experience in call center environment is preferred
Working knowledge of veterinarian, medical information technology (IT) and/or clinical diagnostic environment preferred
Excellent customer service skills including patience, ability to listen and ability to provide a positive experience with all interactions
Strong organizational skills and attention to detail
Demonstrated ability to approach problems and find appropriate solutions
Ability to work effectively in a team environment
Ability to adapt and be flexible in a variety of situations
Displays strong oral and written communication, especially over the telephone, with both internally and externally customers
Accurate and efficient data entry skills

Job Responsibility

Provides superior customer service and remains solution driven with all customers and/or customer concerns
Provide phone coverage within the queue
Handles customer issues, as needed, to ensure quality customer service
Effectively uses multiple software systems to service accounts
Demonstrates proficiency in all products and is seen as a knowledgeable resource in all product categories
Investigates customer issues and finds appropriate solutions
Takes incoming calls and places orders for supplies or consumables, or handles inquiries as requested
Manages appropriate distributor relationships and other partnerships
Updates data in Salesforce.com and sets up new accounts
Communicates potential sales opportunities via leads to appropriate teams

What we offer

Paid Time Off & Holidays
Medical, Dental, Vision (Multiple Plans Available)
Basic Life (Company Paid) & Supplemental Life
Short and Long Term Disability (Company Paid)
Flexible Spending Accounts/Health Savings Accounts
Paid Parental Leave
401(k) with company match
Tuition/Continuing Education Reimbursement
Life Assistance Program
Pet Care Discounts

Fulltime

Sales Enablement Specialist

We are seeking an individual to support Sales teams by enabling accurate, timely...

Location

India , Bangalore

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Experience or working knowledge of the telecom domain, particularly within Order-to-Cash processes
Customer-focused mindset and take ownership of resolving issues to enhance customer experience
Detail-oriented, organised, and comfortable coordinating across multiple stakeholders
Communicate clearly and effectively, both written and verbal
Confident using Microsoft Excel and have a strong digital mindset
Open to learning tools such as Power Apps and contributing to process simplification and efficiency

Job Responsibility

Review and validate order information received from Sales teams to ensure accuracy and completeness
Coordinate closely with internal Support teams to enable timely order progression and delivery within defined service levels
Act as a point of connection across teams involved in the sales process to ensure tasks are completed efficiently
Submit clean and validated orders into relevant business systems, including BSP
Raise requests for account and material creation where required
Maintain up-to-date records across systems to reflect the latest order and customer information
Perform quality checks to support consistency and accuracy across team outputs
Provide ad hoc operational support to Sales and Delivery Operations as needed
Participate in team and operational meetings to support continuous improvement
Contribute to data validation activities supporting sales commission calculations and process improvement initiatives

What we offer

Exposure to end-to-end commercial operations within a global telecommunications organisation
Opportunities to collaborate with diverse teams across Sales, Operations, and Delivery
A supportive environment that values continuous improvement and learning
The chance to contribute directly to customer experience and business outcomes

Fulltime

Sales Enablement Specialist

We are looking for a Sales Enablement specialist to support marketing and sales ...

Location

United States , Saint Paul

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

1 plus years of experience in sales enablement or a closely related support function is preferred
Strong written and verbal communication skills with the ability to present information clearly and professionally
Advanced proficiency with Microsoft Office applications, including tools used for documents, spreadsheets, and presentations
Demonstrated ability to evaluate challenges, identify root causes, and suggest effective solutions
Excellent organizational skills with the ability to manage multiple tasks and priorities successfully
Hands-on experience working with sales enablement platforms is required

Job Responsibility

Coordinate sales enablement materials and resources to help teams access accurate, up-to-date content when needed
Partner with marketing and sales stakeholders to organize information, refine messaging assets, and support readiness across the sales process
Use enablement platforms and Microsoft applications to maintain documents, presentations, and other resources that support field teams
Review content and workflows to identify gaps, resolve issues, and recommend practical improvements that increase efficiency
Track assigned deliverables, manage competing deadlines, and ensure work is completed with strong attention to detail
Communicate clearly with cross-functional partners to gather requirements, provide updates, and support ongoing enablement needs
Assist with the administration and optimization of sales enablement tools, including support for related activities when applicable

What we offer

medical, vision, dental, and life and disability insurance
enrollment in company 401(k) plan

Fulltime

Temporary Tech Support Specialist

Are you passionate about technology and helping others? Do you thrive in fast-pa...

Location

United Kingdom , London

Salary:

17.00 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Experience within tech specialist role within customer support, ideally in education or tech-enabled environments
tech savvy
strong background in building trust and managing expectations effectively
fluent in Plain English, with the ability to explain complex topics clearly
strong interest in technology-enabled products and experience with AI-driven support workflows
excellent reading comprehension and analytical skills

Job Responsibility

Respond to support tickets
problem solving & troubleshooting
technical ticket writing
build trust
manage complaints
prioritize tickets
act as a role model
become a product expert

What we offer

Growth opportunity
innovative team
impactful work

Fulltime

Select Country

Support Enablement Specialist

Job Description

Job Responsibility

Requirements

Nice to have

What we offer

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