Support Enablement and Escalations Engineer (Cortex Cloud) Job at Palo Alto Networks Italia (Bengaluru)

Support Enablement and Escalations Engineer

As a Support Enablement and Escalations Engineer on the Cortex Platform team, yo...

Location

Israel , Tel Aviv

Salary:

Not provided

Palo Alto Networks Italia

Expiration Date

Until further notice

Requirements

7+ years in support roles, working directly with large global customers and internal teams (DevOps, Engineering, QA, Product managers)
Excellent written and verbal communication skills
Basic networking knowledge with the ability to troubleshoot TCP/IP issues with mixed applications and protocols
Experience with Windows/Linux OS based applications, including installation, troubleshooting, and debugging
Experience training internal technical teams
Experience with Cloud Security software

Job Responsibility

Enable TAC teams by assisting with ad hoc Q&A and providing structured training throughout the year
Own critical technical issues by identifying widespread problems, creating guidelines, and communicating updates to relevant teams
Impact new product development by defining supportability and usability requirements during design and post-release enhancement phases
Develop and deliver technical training materials for TAC, such as white papers and presentations, on new products
Develop internal tools for the TAC team to improve visibility and streamline troubleshooting processes
Analyze support cases, trends, and escalations to identify and address knowledge gaps, supportability issues, and tooling needs
Proactively identify and execute on unplanned projects that improve customer experience, reduce costs, or bolster security

Fulltime

Manager, Consulting Services (Cloud & Cortex)

As a Manager of Technical Services for Cloud & Cortex in Japan, you will lead a ...

Location

Japan , Chiyoda, Tokyo

Salary:

Not provided

Palo Alto Networks Italia

Expiration Date

Until further notice

Requirements

10+ years of experience in technical services, professional services, customer success or related functions within a high-growth Cyber Security / Cloud Security enterprise environment
3 years in a leadership role building high-performing teams
Proven understanding of technical concepts such as cyber security, cloud security, endpoint, log management, products, and implementation strategies (e.g., XDR, SIEM, CNAPP)
Demonstrated success in managing performance against KPIs related to deployment, adoption, margin, utilization, and CSAT
Deep understanding of the Japanese enterprise market and business culture
Native-level Japanese and business-level English required

Job Responsibility

Lead and oversee all post-sales technical service delivery in Japan, ensuring high-quality execution for Palo Alto Networks’ Cloud & Cortex products
Drive customer value realization by overseeing the execution of the company’s best practices, the company’s framework, ensuring clients achieve progressive milestones
Act as the single point of accountability for technical services for Cloud & Cortex products, proactively collaborating with GCS, Sales, Product, Engineering, and Partner teams to ensure alignment and delivery of business outcomes
Build and develop a high-performing team of technical professionals by hiring, mentoring, and managing performance
Ensure consistent service excellence and long-term customer retention by governing recurring engagement workstreams, including monthly syncs and quarterly service reviews (QSRs), to align technical delivery with evolving business goals
Drive and achieve business and operational objectives: Reduce Time to Value (TTV) and Time to Deploy (TTD) by accelerating deployment and adoption timelines
Contribute to Service Sales Growth by enabling scalable, value-driven technical offerings
Achieve global target service margin ratios through delivery efficiency and cost control
Maintain consistently high utilization of PS consultants through optimal planning and backlog management
Design and maintain the best resource mix across FTEs and contractors, maximizing quality and agility

Fulltime

New

Manager, Customer Success Engineering

The Manager, Cortex Cloud Consulting Services, is responsible for building and s...

Location

United States , Austin

Salary:

142000.00 - 229000.00 USD / Year

Palo Alto Networks Italia

Expiration Date

Until further notice

Requirements

5+ years of professional services and customer escalations experience, with least 3+ years in a management role
Go-To-Market & Post-Sales commercial sales mentality, including comfort with owning and growing customer relationships
Demonstrated ability to lead development of best in class deployment & adoption methodology, with track record of driving renewals & product expansion
Experience working with professional services platforms and working cross-functionally with other GTM organizations like Sales, Sales Operations, Engineering and Product Management
Skilled in customer escalations with experience in account management and project management
Thrives in a matrixed team environment, anchored by our values of Collaboration, Disruption, Execution, Inclusion, and Integrity
Strong understanding of security principles, vulnerability management, and industry best practices
Practical experience with public cloud platforms, preferably Azure, Google Cloud, and AWS
Expertise with container technologies, such as Docker
Experience with CI/CD tools, examples include Jenkins, Github Actions, or Gitlab

Job Responsibility

Drive customer success strategies to help customers achieve adoption and expertise with the platform and technology
Develop and drive the deployment and adoption strategy for the Cortex and Prisma Cloud organization, in collaboration with the broader ecosystem of Technical Services teams in Palo Alto Networks
Evolve and optimize the customer journey, including onboarding, implementation, growth strategy, and methodology
Set performance targets for the Technical Services organization based on deployment, adoption, and consumption of our products
Oversee the creation of enablement and skill set development for the teams
Develop the Cortex and Prisma Cloud Services roadmap
Collaborate heavily with Support, Sales and Product Management functions
Establish the Customer Success Manager/Engineer role as a trusted advisor
Build out customer health monitoring and reporting
Manage line-level managers and more tenured employees on the team

What we offer

restricted stock units
bonus

Fulltime

New

Bar Captain

Communicate service needs to chefs and stewards throughout functions. Total char...

Location

Malaysia , Petaling Jaya

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 2 years of related work experience
At least 1 year of supervisory experience

Job Responsibility

Communicate service needs to chefs and stewards throughout functions
Total charges for group functions, and prepare and present checks to group contacts for payment
Ensure banquet rooms, restaurants, and coffee breaks are ready for service
Ensure proper centerpieces are displayed on every table
Inspect the cleanliness and presentation of all china, glass, and silver prior to use
Check in with guests to ensure satisfaction
Set tables according to type of event and service standards
Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen
Maintain cleanliness of work areas throughout the day
Follow all company and safety and security policies and procedures

Fulltime

New

PACS Engineer

How would you like to work in a place where your contributions and ideas are val...

Location

United States , Augusta

Salary:

Not provided

Wellstar Health System

Expiration Date

Until further notice

Requirements

Bachelors Information Technology or Bachelors Computer Applications or Bachelors Biomedical Engineering
Advanced, hands-on experience administering, configuring, and supporting Sectra PACS / enterprise imaging
Hands-on experience with PACS solutions, with demonstrated Sectra proficiency
CIIP (Certified Imaging Informatics Professional) within 90 Days Required
PARCA (PACS Administrators Registry and Certification Association) within 90 Days Required

Job Responsibility

Design, implement, and optimize scalable PACS architectures that integrate with enterprise IT environments, including cloud-based and hybrid solutions
Ensure the PACS infrastructure is designed for high availability and fault tolerance to support hospital operations 24/7
Facilitate seamless integration with EHR, RIS, AI-driven diagnostic tools, and reporting systems using standardized protocols such as HL7 and DICOM
Enhance clinician workflows by designing user-centric PACS solutions that reduce inefficiencies and minimize image retrieval and load times
Develop strategies for load balancing, caching, and indexing to improve image retrieval speed and system responsiveness
Maintain in-depth knowledge of all applications and infrastructure supporting medical imaging, including networks, firewalls, and backend systems
Manage the lifecycle of PACS applications, ensuring efficient operation, preemptively resolving issues, and maintaining availability to support clinical operations
Monitor application performance, troubleshoot issues, and coordinate with technical teams to implement solutions
Ensure compliance with healthcare regulations and organizational policies
Oversee proper functioning of DICOM modalities, image routing, and data storage solutions

Fulltime

New

Senior Iam Engineer

Randstad Digital (Formerly Finite Recruitment) - Senior IAM Engineer. Canberra b...

Location

Australia , Canberra

Salary:

Not provided

Randstad

Expiration Date

July 19, 2026

Requirements

Australian Citizens ONLY
NV1 security clearance

Job Responsibility

Strong technical capability to support Business-as-Usual (BAU) operations for the One Identity Manager platform
Stabilizing and managing BAU activities at Level1 and Level2 to ensure operational stability and service continuity
Managing and supporting activities that overlap between BAU and Project delivery
Proactively monitor and troubleshoot complex issues in the One Identity Manager environment
Oversee the application of patches, updates, and upgrades to One Identity Manager and associated systems
Provide post-implementation support and develop detailed technical documentation
Perform daily Standard Operating Procedures (SOP’s) to maintain the quality of the operational platform
Configure and maintain IAM workflows, policies, and connectors to support BAU operations

Fulltime

New

Finance Business Partner

Citadel Source are delighted to be supporting a fast-growing retail business in ...

Location

United Kingdom , Gloucestershire

Salary:

60000.00 GBP / Year

Citadel Source

Expiration Date

Until further notice

Requirements

Fully Qualified Accountant (ACCA/CIMA/ACA)
Experience of managing relationships and being able to impact and influence senior non-financial management
Excellent communication and interpersonal skills
ability to express financial information to non-financial colleagues
Experience of performing detailed financial performance analysis, with high standards, accuracy, and presentation
Excellent planning and time management skills with the ability to meet exacting deadlines
Mixture of analytical, commercial and persuasion skills
Sage experience desirable

Job Responsibility

Work closely with commercial, operational, and senior leadership teams to provide clear, actionable financial insight
Support budgeting, forecasting, and long-term planning processes
Deliver monthly management reporting and variance analysis
Identify opportunities for growth, cost savings, and improved efficiency
Challenge assumptions and support data-driven decision-making
Be a key contributor to cross-functional projects and strategic initiatives
Build strong relationships with stakeholders across the business
Create better MI in the logistics arm of the business to report to senior finance
Develop a KPI pack to manage and drive the expansion of the division

What we offer

28 days holiday allowance + bank holidays
Bonus Scheme
Regular team lunches & team socials

Fulltime

New

Commercial Analyst

Citadel Source are delighted to be supporting a well-known business near Staffor...

Location

United Kingdom , Stafford

Salary:

35000.00 - 40000.00 GBP / Year

Citadel Source

Expiration Date

Until further notice

Requirements

Highly analytical with strong numerical skills
ability to translate data into meaningful commercial insight
confident working with both financial and non-financial stakeholders
partnering across business to influence decision-making and improve performance
strong Excel capability
proactive mindset
comfortable handling large data sets
identifying trends
challenging assumptions

Job Responsibility

Producing detailed commercial analysis to support strategic and operational decisions
Delivering insight on margins, pricing, stock levels and business performance
Supporting budgeting, forecasting and performance tracking processes
Analysing trends and identifying risks and opportunities across the business
Partnering with operational and procurement teams to align forecasts with demand
Maintaining accurate financial and operational data within internal systems
Supporting senior stakeholders with ad-hoc analysis and reporting

What we offer

On-site parking

Fulltime

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Support Enablement and Escalations Engineer (Cortex Cloud)

Job Description

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Support Enablement and Escalations Engineer (Cortex Cloud)

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