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EnergyHub Logo EnergyHub · IT - Software Development

Support Development Engineer

United States 90000.00 - 110000.00 USD / Year · Job Posted February 13, 2026
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Job Description

EnergyHub empowers utilities and their customers to create a clean, distributed energy future. We help consumers turn their smart thermostats, EVs, batteries, and other products into virtual power plants that keep the grid stable and enable higher penetration of solar and wind power. We are hiring a Support Development Engineer to our SupportHub team to further assist the Engineering department as we scale. EnergyHub is a growing organization, and as the third Support Engineer, you will have an outsized impact on defining this role within the company.

Job Responsibility

  • Identify root causes of technical issues
  • Respond to production issues
  • Configure programs and data flows between EnergyHub and our OEM or Utility partners
  • Configure and update data attributes when no UI is available
  • Build dashboards on top of our data warehouse to answer questions or give the team insight into high-value opportunities
  • Identify and implement technical solutions to mitigate or correct known issues
  • Debug reported issues by looking at logs, data and code (most often in Java, sometimes in Python and occasionally TypeScript)
  • Contribute bug-fix PR’s to the codebase
  • Create, update, and maintain Python scripts for data migrations, data cleanup, or process improvements
  • Participate in an on-call rotation every 3–4 weeks to support critical issues outside of regular business hours

Requirements

  • Ability to combine information gained from multiple sources to identify root causes
  • Strong organizational skills and an eye for calling out areas for improvement
  • Strong communication skills
  • Comfort working with internal teams as well as external partners
  • Comfort working across time zones and cultures
  • An understanding of code versioning concepts and experience with tools like git
  • Experience identifying and debugging issues using tools like AWS Cloudwatch, Sentry or Datadog
  • Experience working with 3rd Party API’s using Postman
  • Experience with a scripting language such as Python
  • Experience or familiarity with Fullstack web development
  • Experience with the AWS ecosystem (and/or other Azure/GCP/etc.)

Nice to have

  • Experience working on a level 3 support team
  • Experience working with utilities and/or our many device partners

What we offer

  • 100% paid medical for employees
  • 401(k) with employer match
  • Casual environment
  • Flexibility to set your own schedule
  • Fully stocked fridge and pantry
  • Free Citi Bike membership
  • Secure bike rack
  • Gym subsidy
  • Paid parental leave
  • Education assistance program
EnergyHub - All Job Offers

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