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Support Development Engineer

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EnergyHub

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Location:
United States

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Contract Type:
Not provided

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Salary:

90000.00 - 110000.00 USD / Year

Job Description:

We are hiring a Support Development Engineer to our SupportHub team to further assist the Engineering department as we scale. EnergyHub is a growing organization, and as the third Support Engineer, you will have an outsized impact on defining this role within the company.

Job Responsibility:

  • identify root causes of technical issues
  • respond to production issues
  • configure programs and data flows between EnergyHub and our OEM or Utility partners
  • configure and update data attributes when no UI is available
  • build dashboards on top of our data warehouse to answer questions or give the team insight into high-value opportunities
  • identify and implement technical solutions to mitigate or correct known issues
  • debug reported issues by looking at logs, data and code (most often in Java, sometimes in Python and occasionally TypeScript)
  • contribute bug-fix PR’s to the codebase
  • create, update, and maintain Python scripts for data migrations, data cleanup, or process improvements
  • participate in an on-call rotation every 3–4 weeks to support critical issues outside of regular business hours

Requirements:

  • Ability to combine information gained from multiple sources to identify root causes
  • Strong organizational skills and an eye for calling out areas for improvement
  • Strong communication skills
  • Comfort working with internal teams as well as external partners
  • Comfort working across time zones and cultures
  • An understanding of code versioning concepts and experience with tools like git
  • Experience identifying and debugging issues using tools like AWS Cloudwatch, Sentry or Datadog
  • Experience working with 3rd Party API’s using Postman
  • Experience with a scripting language such as Python
  • Experience or familiarity with Fullstack web development
  • Experience with the AWS ecosystem (and/or other Azure/GCP/etc.)

Nice to have:

  • Experience working on a level 3 support team
  • Experience working with utilities and/or our many device partners
What we offer:
  • 100% paid medical for employees
  • 401(k) with employer match
  • casual environment
  • flexibility to set your own schedule
  • fully stocked fridge and pantry
  • free Citi Bike membership
  • secure bike rack
  • gym subsidy
  • paid parental leave
  • education assistance program

Additional Information:

Job Posted:
January 26, 2026

Employment Type:
Fulltime
Work Type:
Remote work
Job Link Share:

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