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Beacon Hill Logo Beacon Hill · IT - Administration

Support Desk Specialist

United States, Charlotte 17.50 USD / Hour · Job Posted March 18, 2026
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Job Description

Onsite IT Support role assisting with a large‑scale corporate transition. The team provides high‑volume phone support focused on user access, authentication, and basic end‑user troubleshooting in a structured help desk environment.

Job Responsibility

  • Provide phone‑based IT support for end users
  • Perform identity verification prior to account actions
  • Handle password resets, account unlocks, and user access changes
  • Support MFA registration and credential updates
  • Troubleshoot Level 1 issues (Outlook, browsers, remote access/VPN)
  • Accurately document all activity in a ticketing system
  • Manage an average call volume of ~35 calls per day

Requirements

  • Prior Help Desk / Service Desk experience (phone support required)
  • Comfortable in a high‑volume call environment
  • Experience with MFA, account access, and identity verification
  • Strong communication skills (verbal and written)
  • Ability to follow documented procedures and workflows
  • Reliable attendance and punctuality
  • Team‑oriented mindset
  • Willing to work fully onsite (no remote)
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