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Support Desk Administrator

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Atlas Facilities Management Limited

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Location:
United Kingdom , Newport

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Contract Type:
Not provided

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Salary:

29658.00 GBP / Year

Job Description:

Would you like to play a key role in a thriving company? Are you looking for a challenge? We have an exciting opportunity to join our fast-paced support team in Newport. Working in a busy environment with a high volume of calls and emails that need to be dealt with in a friendly, professional manner, as a motivated team member of 10 you will also provide help and support to our area managers.

Job Responsibility:

  • Allocation/scheduling operatives using Time and Attendance systems
  • Quality Audits, Tracking and management
  • Answering employee and client queries, helping to resolve issues
  • Support with clients who provide negative feedback
  • Supporting client reporting requirements
  • Reactive calls and periodic management
  • Management and coordination of reactive mobile cleaning technicians
  • Overall client and staff issue/general enquiry management
  • General administration duties to meet the needs of the business
  • Supporting other departments in day-to-day operations

Requirements:

  • General Computer Skills
  • Excellent Communications skills, written and verbal
  • Willingness to learn on the job
  • Share ideas and learning with other team members
  • Offer encouragement and assistance to colleagues
  • Communicate openly and effectively
  • Committed and reliable
  • Work with the team towards our common goal of always striving for excellence
  • Basic DBS check
What we offer:
  • Free on-site parking
  • 20 paid days holiday per year
  • Full learning and support from Atlas
  • Learning and development lead by you
  • The ability to progress your career within Atlas
  • Stream – financial wellbeing and benefits platform
  • Cycle to work scheme
  • Workplace pension scheme
  • Staff recognition scheme (Stars of Atlas)
  • Staff engagement portal

Additional Information:

Job Posted:
December 22, 2025

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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