Support Desk Administrator Job at Atlas Facilities Management Limited (Newport)

Support Desk Administrator

Would you like to play a key role in a thriving company? Are you looking for a c...

Location

United Kingdom , Newport

Salary:

29658.00 GBP / Year

Atlas Facilities Management Limited

Expiration Date

Until further notice

Requirements

General Computer Skills
Excellent Communications skills, written and verbal
Willingness to learn on the job
Friendly, calm, and professional manner
Excellent communication skills and attention to detail
Good computer literacy
Ability to work under pressure
Conscientious
Strong Team player
Basic DBS check

Job Responsibility

Allocation/scheduling operatives using Time and Attendance systems
Quality Audits, Tracking and management
Answering employee and client queries, helping to resolve issues
Support with clients who provide negative feedback
Supporting client reporting requirements
Reactive calls and periodic management
Management and coordination of reactive mobile cleaning technicians
Overall client and staff issue/general enquiry management
General administration duties to meet the needs of the business
Supporting other departments in day-to-day operations

What we offer

Free on-site parking
22.4 paid days holiday per year
Full learning and support from Atlas
Learning and development lead by you
The ability to progress your career within Atlas
Stream financial wellbeing and benefits platform
Cycle to work scheme
Workplace pension scheme
Staff recognition scheme (Stars of Atlas)
Staff engagement portal

Fulltime

Assistant Managed Services Client Service Desk Administrator

The Assistant Managed Services Client Service Desk Administrator is an entry lev...

Location

India , Hyderabad

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Ambitious self-starter with ability to work under general direction
Ability to use sound judgment to escalate an issue to a higher level
Demonstrates ability to interact with a variety of stakeholders
Demonstrates required integrity to ensure excellent client service and retention
Good attention to detail and client focused
Effective verbal and written communication skills
Ability to work in 24X7 shift structure, based on a defined roster as required
High School Certification
Basic level years of experience
Basic experience level in the Technology Industry and Call Centre environment

Job Responsibility

Provides an administrative support service to the Managed Services Client Service Desk team
Provides entry level administrative tasks as required by the team
May be responsible for receiving, validating, and logging client requests, capturing the detail of the request
Ensures the correct escalation procedure is followed on all critical calls and requests and assists with analyzing and interpreting the request to ensure the correct categorization and prioritization
Works closely with colleagues to ensure the user is kept updated on the progress in relation to the resolution of the pending tickets / requests
Ensures all relevant documents related to the tickets / requests are maintained, including the client’s information
Communicates in a professional manner, provide updates and ensure clients are aware of the actions that are being undertaken on their behalf
Performs any other related task as required

Fulltime

Hire Desk Administrator

We’re on the lookout for an enthusiastic and detail-oriented Hire Desk Administr...

Location

United Kingdom , Bridgend

Salary:

Not provided

GTAccess

Expiration Date

October 25, 2026

Requirements

Solid understanding of customer needs and the ability to deliver exceptional service
Strong professionalism and excellent time management skills
Product knowledge (or the willingness to learn) to provide accurate advice
The ability to work effectively as part of a team, even under pressure
A calm, positive approach, ensuring tasks are completed with accuracy and precision
A results-driven mindset with a focus on achieving goals

Job Responsibility

Assisting with the day-to-day operations of a busy hire office, supporting the management team
Communicating professionally with customers, handling enquiries, and taking orders
Managing all hire processes, including hire contracts, exchanges, and breakdowns, while updating our Hire and CRM systems
Providing advice to customers on equipment needs and resolving queries in a friendly and professional manner
Identifying and maximising sales opportunities to ensure customer satisfaction and business growth

What we offer

Competitive salary
Monthly bonuses and commission opportunities
Yearly depot-based bonus
Company pension scheme
A friendly, vibrant, and exciting workplace
Employee Assistance Programme
Opportunities for personal development and training through a tailored programme

Fulltime

Client Support Administrator

Primarily responsible for Client Support Administrator (CSA) duties on the .MIL ...

Location

Poland , Warsaw

Salary:

65000.00 USD / Year

Amentum

Expiration Date

Until further notice

Requirements

Must be eligible to obtain and maintain a US Secret Security Clearance
Must be proficient in the use of personal computers and Windows Operating System and Microsoft Office to include as a minimum Power Point, Excel, and Word programs
Must have extensive knowledge of industry-standard software and peripherals, and a strong working knowledge of PCs, network, and communications systems
Ability to convey complex hardware/software issues to non-computer-oriented personnel required
Ability to effectively interact with co-workers required
Ability to innovate and exercise sound judgment in defining and resolving complex and difficult tasks required
Must possess a valid home country driver's license and ability to obtain host nation driver's license
High School diploma or equivalent required
Minimum one year in a responsible MIS position that required system analysis and troubleshooting required
Security + Certification or equivalent as per the Air Force requirements is required

Job Responsibility

Performs the complete range of computer services (to include researching costs and recommending selection of hardware and software, installation of new hardware and software, relocation of network hardware, and virus cleansing)
Responsible for maintaining in-house PC based software solutions
Assists with the analysis, design, and implementation of LAN/WAN requirements
Manages controls and accounts for all .MIL (where permissible) and .COM computers (PC and server) hardware and software
Provides help desk support for .MIL installations coordinating with the local military IT/Communications staff
Controls and monitors Internet access and assists in enforcing discipline in its use
Performs other duties as capabilities and requirements dictate
Ensures all work is completed to appropriate quality standards
Performs other duties as assigned

What we offer

Health, dental, and vision insurance
Paid time off and holidays
Retirement benefits (including 401(k) matching)
Educational reimbursement
Parental leave
Employee stock purchase plan
Tax-saving options
Disability and life insurance
Pet insurance
Living Quarter Allowance

Fulltime

Tier I/II Help Desk Support

We are looking for a Tier I/II Help Desk Support specialist to provide responsiv...

Location

United States , Lexington

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 1 year of experience in a help desk, desktop support, or service desk environment
Working knowledge of Microsoft Windows and Windows 10 troubleshooting in an end-user setting
Familiarity with Active Directory for basic account administration and access support
Experience managing or updating service desk tickets with clear and accurate notes
Ability to diagnose and resolve routine technical issues with strong attention to customer service
Exposure to mobile device support for Apple iPhone and Google Android users
Basic familiarity with Google Workspace and supporting users across common collaboration tools

Job Responsibility

Respond to incoming support requests and document all work accurately within the service desk ticketing system
Troubleshoot issues involving Windows-based computers, user accounts, and common business applications to restore productivity quickly
Assist employees with password resets, account access, and directory-related support tasks within Active Directory
Provide hands-on and remote support for mobile devices, including Apple iPhone and Google Android platforms
Support users working within Google Workspace by addressing access problems, application questions, and basic configuration needs
Escalate more complex incidents when needed while keeping users informed on progress and expected next steps
Prepare, configure, and maintain end-user workstations running Microsoft Windows 10 for daily business use

It Support Administrator

We are seeking a highly motivated and experienced IT Support Administrator to jo...

Location

Australia , Melbourne

Salary:

Not provided

FrankieOne

Expiration Date

Until further notice

Requirements

3+ years of experience managing and automating service desk and staff onboarding processes
3+ years of experience managing and automating hardware and software provisioning
3+ years of experience managing hardware and software asset lifecycle management, including licensing, contract management, and patching/updates
3+ years of experience managing endpoint devices via MDM
3+ years of experience remotely troubleshooting OS issues across Windows, Linux, and macOS
3+ years of experience managing IDP and SSO configuration and user provisioning, particularly with Google Workspace
Experience working with multiple stakeholders across the organisation (Executives, People & Culture, Security, Engineering, Operations, Finance, Sales, etc.)
Experience working in an ISO 27001, SOC2, and GDPR compliant organisation
Experience using modern tools such as Google Workspace, Confluence, Jira, and Slack
Excellent written and verbal communication skills

Job Responsibility

Triage and resolve IT support requests (access issues, application troubleshooting, account management)
Manage and automate the service desk to ensure a seamless and efficient experience for all staff
Administer and configure our primary identity provider, including SAML/SSO integrations with third-party services
Administer Internal Applications Zero Trust policies and access controls
Manage user provisioning, deprovisioning, and access lifecycle across the SaaS stack
Help the security team conduct user access audits across enterprise applications to ensure compliance with ISO 27001 and SOC2
Configure and maintain RBAC across FrankieOne's fleet of SaaS apps and Cloud Infrastructure accounts
Manage endpoint devices via MDM and Apple Business Manager
Deploy and manage EDR and Compliance tool across the device fleet
Troubleshoot OS issues across Windows, Linux, and macOS

Parttime

Front Desk Administrator

We are looking for a Front Desk Administrator to join a busy hospitality team in...

Location

United States , Oceanside

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Previous hospitality, receptionist, or customer service experience preferred
Strong communication and interpersonal skills
Ability to multitask in a fast-paced environment
Professional presentation and customer-focused attitude
Flexible schedule availability including weekends as needed
Experience with reservation systems or hotel software is a plus
Strong computer and administrative skills required

Job Responsibility

Greet guests and assist with check-in and check-out procedures
Answer incoming calls and respond to guest inquiries
Manage reservations, room availability, and scheduling updates
Coordinate with housekeeping and maintenance teams regarding guest needs
Process payments and maintain accurate guest records
Support administrative tasks and front office reporting
Maintain a clean, organized, and professional front desk environment
Assist with resolving guest concerns and service requests

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Front Desk Administrator

We are looking for a Front Desk Administrator to support daily office operations...

Location

United States , Ayer

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Prior experience in a front desk, receptionist, or office administration role
Ability to manage a multi-line phone system and handle a high volume of inbound calls with professionalism
Working knowledge of HR administrative support and confidential document handling
Strong written communication skills for managing email correspondence clearly and accurately
Excellent organizational skills with the ability to balance multiple tasks throughout the day
Comfortable interacting with visitors, employees, and leadership in a courteous and service-oriented manner

Job Responsibility

Welcome visitors, manage front desk activity, and ensure guests are directed promptly and professionally
Handle a multi-line phone system, screen incoming calls, and route messages to the appropriate team members
Respond to email inquiries and support day-to-day communication with employees, candidates, and external contacts
Assist with administrative HR activities such as maintaining records, preparing documents, and coordinating routine employee-related processes
Support general office operations by organizing paperwork, tracking supplies, and keeping shared areas presentable
Schedule appointments, meetings, and other front-office activities to help maintain an efficient daily workflow
Provide coverage for duties previously managed by the office manager and help ensure continuity across administrative functions

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Select Country

Support Desk Administrator

Job Description

Job Responsibility

Requirements

What we offer

Looking for more opportunities?

Support Desk Administrator

Support Desk Administrator

Assistant Managed Services Client Service Desk Administrator

Hire Desk Administrator

Client Support Administrator

Tier I/II Help Desk Support

It Support Administrator

Front Desk Administrator

Front Desk Administrator

Our AI answers in your language