Support Delivery Lead

• Team Leadership & Development: Lead and support a team of customer support engineers, ensuring they have the tools, guidance, and mentorship needed to excel. Foster a high-performance culture by removing operational roadblocks, coaching team members, and investing in upskilling initiatives
• Performance Management: Conduct regular performance reviews, provide actionable feedback, and implement tailored development plans to enhance both individual and team growth, driving excellence across the board
• Cross-Functional Collaboration: Act as a bridge between the team and other departments, facilitating seamless communication and ensuring collaborative success on cross-functional initiatives
• Project Ownership: Oversee and actively contribute to user operations projects, representing the generalist teams in leadership discussions and ensuring the successful execution of key initiatives
• Strategic Planning: Contribute to the development of innovative strategies that drive the efficiency, scalability, and growth of the user operations team, aligning with organizational goals
• Customer-Centric Problem Solving: Partner with engineering teams to resolve complex customer issues, while generating valuable insights to inform product development and GTM strategies
• Escalation & Representation: Handle escalated customer or partner engagements with professionalism, ensuring OpenAI is well-represented in challenging situations and complex builds

• More than 5 years of leadership experience, ideally in a Support, IT, Engineering, or similar environment
• Strong interpersonal and communication skills, with the ability to inspire and motivate a team
• Excellent project management skills, with a track record of successfully leading cross-functional projects
• Strategic thinking with the ability to contribute to high-level planning and decision-making
• A collaborative mindset with the ability to work effectively across various departments
• Familiarity with data science concepts and the ability to translate complex data insights into actionable business strategies

relocation assistance