Support Delivery Lead Job at OpenAI (London)

Support Delivery Lead

As a User Operations Team Lead at OpenAI, you will play a critical role in overs...

Location

Ireland , Dublin

Salary:

Not provided

OpenAI

Expiration Date

Until further notice

Requirements

More than 5 years of leadership experience, ideally in a Support, IT, Engineering, or similar environment
Strong interpersonal and communication skills, with the ability to inspire and motivate a team
Excellent project management skills, with a track record of successfully leading cross-functional projects
Strategic thinking with the ability to contribute to high-level planning and decision-making
A collaborative mindset with the ability to work effectively across various departments
Familiarity with data science concepts and the ability to translate complex data insights into actionable business strategies

Job Responsibility

Team Leadership & Development: Lead and support a team of customer support engineers, ensuring they have the tools, guidance, and mentorship needed to excel. Foster a high-performance culture by removing operational roadblocks, coaching team members, and investing in upskilling initiatives
Performance Management: Conduct regular performance reviews, provide actionable feedback, and implement tailored development plans to enhance both individual and team growth, driving excellence across the board
Cross-Functional Collaboration: Act as a bridge between the team and other departments, facilitating seamless communication and ensuring collaborative success on cross-functional initiatives
Project Ownership: Oversee and actively contribute to user operations projects, representing the generalist teams in leadership discussions and ensuring the successful execution of key initiatives
Strategic Planning: Contribute to the development of innovative strategies that drive the efficiency, scalability, and growth of the user operations team, aligning with organizational goals
Customer-Centric Problem Solving: Partner with engineering teams to resolve complex customer issues, while generating valuable insights to inform product development and GTM strategies
Escalation & Representation: Handle escalated customer or partner engagements with professionalism, ensuring OpenAI is well-represented in challenging situations and complex builds

What we offer

relocation assistance

Fulltime

Strategy & Operations Lead, Global Delivery Partnerships, Delivery - LATAM

Uber Delivery is transforming on-demand delivery and making everyday experiences...

Location

Mexico , Mexico City

Salary:

Not provided

Uber

Expiration Date

Until further notice

Requirements

At least 10 years of experience in consulting, strategy, operations, or a related field
Strong experience managing and influencing stakeholders across multiple functions and levels
Excellent communication, organizational, and relationship-building skills
Strong collaboration, negotiation, and problem-solving capabilities, with the ability to work effectively across cross-functional teams
Ability to interpret business and operational data and translate insights into strategic recommendations and growth opportunities
Advanced English proficiency

Job Responsibility

Use Uber data and analytical tools to generate insights, improve processes, and support operational decision-making
Collaborate cross-functionally with internal and external stakeholders to identify opportunities across merchant and operational performance metrics
Build and scale automated reporting infrastructure to support forecasting, prioritization, and execution of business initiatives based on local market needs and partner priorities
Lead business review cadences and develop reporting frameworks that promote alignment, accountability, continuous improvement, and knowledge sharing
Develop scalable tools, insights, and operational processes to support business growth and improve merchant partner experiences
Partner with cross-functional teams to maximize platform capabilities and drive operational efficiencies
Share best practices and operational learnings with peers across Uber's global and regional teams
Work closely with strategic merchant partners to identify opportunities and drive measurable business outcomes
Represent the Uber Eats mission, brand, and products while serving as a trusted problem solver for partners and internal teams
Design and implement partner-focused financial models to help local teams identify opportunities and communicate insights to senior business stakeholders

Fulltime

New

IT Engineering and Support Lead

Dotdigital has a smart, capable IT team - and we want to keep it that way. This ...

Location

South Africa , Cape Town

Salary:

Not provided

Dotdigital

Expiration Date

Until further notice

Requirements

You've reduced a team's ticket volume before, and you can describe exactly how
You're comfortable writing scripts that talk to APIs — Entra/Graph, ZenDesk, Intune, or similar — not just running them
You've led a team before, and know when to mentor vs when to just fix the thing
You can scope a project, communicate a timeline, and deliver it without hand-holding
You've worked in a global, remote-first environment and know how to support colleagues across time zones without burning yourself out

Job Responsibility

Ticket volume reduction — identify the top contributors to helpdesk load and systematically close them: self-service portals, better onboarding automation, Intune policy hardening, runbook coverage
Automation and scripting — own the pipeline from 'this keeps coming up' to 'this no longer needs a human touch'
Team leadership — day-to-day coaching of our support team, being the escalation point, shift coverage, rota management
Project delivery — take on discrete engineering projects (MDM rollouts, major tooling migrations) and help see them through

What we offer

Commission & bonus opportunities
Annual leave that increases with service + option to buy more
Additional paid wellbeing days + annual wellbeing reward
Christmas office shutdown (extra time off)
Enhanced parental leave & family support policies
Employee recognition & reward schemes
Referral bonuses & long-service rewards

Fulltime

New

Senior Delivery Lead

We are looking for an ambitious, experienced Senior Delivery Lead to join our te...

Location

Serbia , Belgrade

Salary:

Not provided

Sokin

Expiration Date

Until further notice

Requirements

You have a deep understanding of Agile methodologies, frameworks and principles, but most importantly, are able to flexibly adapt these to individual teams and real-world challenges
You are an excellent communicator with the ability to engage and inspire from individuals with varied roles, backgrounds and seniority levels
You are experienced in leading and implementing change from both a human and process standpoint, with a wide toolbox of resources to influence and coach effectively
You have experience leading complex, critical business-impacting projects across multiple teams, able to lead these projects with clarity, calmness and effective stakeholder and team management
You are an excellent facilitator, confident in leading effective meetings and workshops
You’re able to identify and analyse trends, impediments and opportunities at both a team and company level, developing potential solutions to support continuous improvement
You are extremely effective at building relationships and promoting team culture, with the ability to drop into and back out of teams as you coach them through individual challenges and opportunities
You will have, and promote, a mindset for continuous learning and experimentation to effectively influence change across the business
You are organised and methodical, able to confidently prioritise your workload and understand where to add value

Job Responsibility

Work closely with Product Managers and delivery teams to understand their individual ways of working, including Agile maturity, challenges, and opportunities for improvement
Partner with the Head of Delivery to help shape and advocate for the Delivery Framework, define and track north star metrics, and provide coaching, mentoring, and guidance to support teams in achieving their goals
Proactively identify and remove impediments to fast, high-quality, high-value delivery, collaborating both within Product Engineering and across wider stakeholder groups such as Operations
Where required, take direct ownership and leadership of business‑critical delivery initiatives

Fulltime

Apac Hardware Support Lead

The APAC Hardware Support Lead will be responsible for the day to day running of...

Location

Malaysia , Bandar Rimbayu

Salary:

12500.00 MYR / Month

Ovarro

Expiration Date

Until further notice

Requirements

Excellent written and spoken English language skills
Experience in Telemetry/SCADA/PLC will be highly regarded
Experience in PLC programming
Experience in Project management an advantage
An engineering qualification or experience in a technical area
ideally with Industrial Automation, TCP-IP and Serial protocol experience
A product background will be highly regarded
Exceptional customer service
A background in a technical support role
An availability to travel to support our customers where needed

Job Responsibility

Supporting our customers across APAC and providing exceptional customer service across the Ovarro product suite – hardware, software, and firmware
Monitor and oversee the delivery of all APAC based SLAs
Project management
PLC/RTU programming
Monitor KBA creation
Client and internal training
Being the point of contact to assist both local & overseas distributors and integrator's
Assisting with onside technical solutions
Maintaining and contributing to the technical content of the Ovarro Helpdesk
Assisting, when necessary, in the testing of new products, hardware, software, and firmware

Fulltime

Sales Support Lead Coordinator

The Sales Support Coordinator for wholesale commissary will play a pivotal role ...

Location

United States , Groveport

Salary:

Not provided

Aramark

Expiration Date

Until further notice

Requirements

High school diploma or equivalent required
bachelor’s degree preferred
Previous experience in customer service, sales support, or logistics coordination is advantageous
Strong communication skills, problem-solving abilities, and the ability to multitask and prioritize effectively
Familiarity with CRM systems, ERP software, and basic office applications (MS Office Suite)
Experience with order management or warehouse systems is a plus

Job Responsibility

Data Entry and Order Management: Work closely with inventory teams to communicate on stock levels, backorders, and product availability
Handle and submit customer purchase orders to ensure timely preparation for shipment and delivery
Customer Satisfaction: Monitor and address customer issues and discrepancies, submit form to accounting for processing to address said issues and discrepancies
Improve customer service experience by gathering feedback and implementing established processes
Call Management: Handle incoming customer calls promptly and professionally, assisting with inquiries, order placement, and troubleshooting issues
Initiate outbound calls for follow-up, order confirmation, and issue resolution, ensuring a proactive approach to customer service
Sales Support: Prepare and send customer quotes in a timely and accurate manner, ensuring all necessary information is provided for decision making
Collaborate with buyers and inventory teams to research and manage purchase orders, ensuring alignment with customer needs and stock availability
Research and submit product usage reports as required by customers, maintaining accuracy and timeliness
Operational Coordination: Serve as a liaison between customer and the warehouse, addressing operational issues, order discrepancies, and logistical concerns

Fulltime

Delivery Lead Sales

Location

India , Noida

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Strong experience with endpoint management and security technologies including Microsoft Intune, Microsoft SCCM, CrowdStrike, Palo Alto Networks
Experience with vulnerability management and remediation processes across endpoint environments
Knowledge of patch management, software compliance, endpoint hardening, and security baselines
Experience with Privileged Access Management (PAM) and Endpoint Privilege Management Solutions
Knowledge of CMDB platforms, software asset management, and endpoint compliance frameworks
Strong understanding of application discovery, software inventory management, endpoint telemetry, and security analytics
Experience working with automation, reporting, and remediation orchestration tools
Ability to lead offshore technical teams and coordinate across multiple stakeholders
Strong communication and stakeholder management skills
Experience working in enterprise-scale Digital Workplace or Cybersecurity environments

Job Responsibility

Endpoint Application Governance: Lead technical initiatives to identify, classify, monitor, and govern applications deployed across enterprise laptops
Establish governance processes for sanctioned and unsanctioned applications within the Enlyte environment
Partner with application owners to ensure clear ownership, accountability, and lifecycle management of applications
Drive implementation of application custodianship and governance standards
Vulnerability Management & Remediation: Lead endpoint vulnerability remediation initiatives across laptops and end-user computing platforms
Analyze vulnerability exposure data from security and endpoint management tools to identify remediation priorities
Coordinate with application owners, infrastructure teams, and security operations to remediate critical and high-risk vulnerabilities within agreed SLAs
Drive patch governance, software update compliance, and remediation tracking processes
Support reduction of endpoint attack surface through proactive remediation and application rationalization
Establish reporting and dashboards for vulnerability posture, remediation status, compliance trends, and risk exposure

Vp Gtsm Clientman Tribe And Singapore Support Lead

Join Barclays as a VP GTSM Clientman Tribe and Singapore Support Lead role, wher...

Location

India , Pune

Salary:

Not provided

Barclays

Expiration Date

Until further notice

Requirements

13 years of L2/L3 Application Support Experience is Must
ITIL v3 or above foundation certified
proven ability to lead end to end Run the Bank (RtB) services across complex, business critical application estates, ensuring stability, availability, and operational excellence
deep expertise in Incident, Problem, Change, Release, and Major Incident Management, with a demonstrated ability to mature service processes from reactive to proactive models
strong capability in service resilience, disaster recovery, system recovery planning, and regulatory resilience testing (including assurance, audits, and evidence based controls)
ability to engage credibly with senior technology leaders, CIOs, and business stakeholders, translating service risks and performance into clear, outcome focused narratives
experience establishing and operating robust governance models covering risk, controls, regulatory commitments, compliance, and audit readiness within a regulated enterprise environment
demonstrated leadership in driving observability, automation, and GenAI enabled service management to reduce toil, improve MTTR, and enhance service predictability
ability to lead, inspire, and transform large, geographically distributed teams, including capability uplift, talent development, succession planning, and modern skill adoption
roles requires working pattern to support Singapore business hours and rotational on-call availability

Job Responsibility

Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients
develop the support model and service offering to improve the service to customers and stakeholders
execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance
maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing
analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes
automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management
identification and remediation or raising, through appropriate process, of potential service impacting risks and issues
proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency
actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur

What we offer

Competitive holiday allowance
Life assurance
Private medical care
Pension contribution

Fulltime

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Support Delivery Lead

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