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Make a real difference every day by supporting adults to stay independent and connected in their community. In this vital front‑line role, you will be the first point of contact for adults seeking support, helping them access the right advice, services and solutions at the moment they need it most.
Job Responsibility:
Work in a fast-paced team responding to enquiries and referrals and visit people in their home environment
Carry out assessments or signpost to where support can be provided
Receive and make phone calls to the public and professionals – recording information, transferring to the correct person or team, where appropriate. Signposting, offering advice and information
Apply a strength-based approach to connect people to their community/social network and problem solve together
Work with people, including advocates and carers to develop person-centred plans, designed to maximise independence, choice and control and are legal and affordable
Ensure that throughout this work, all policies and procedures of the department are adhered to
Requirements:
Proactive and compassionate
Ability to work in a fast-paced team
Experience responding to enquiries and referrals
Ability to carry out assessments or signpost to support
Experience receiving and making phone calls to the public and professionals
Ability to apply a strength-based approach
Experience working with people, including advocates and carers to develop person-centred plans
Knowledge to ensure all policies and procedures are adhered to
Must currently reside in the UK
What we offer:
25 days annual leave increasing to 28 days after 3 years’ continuous service, with the opportunity to buy up to 10 and sell up to 5 days
Hybrid working opportunities to support your wellbeing and work-life balance
Paid employee volunteering scheme
Local government pension scheme, with life insurance cover
Recognition of continuous service attained within the NHS and UKHSA when calculating some benefits
Career development through internal and external training opportunities
Enhanced maternity, paternity, adoption and fostering leave
Employee Assistance Programme (EAP) to support your health and wellbeing
Inclusive and social working environment with a variety of staff networks and a sports and social club