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NEC Software Solutions Logo NEC Software Solutions · IT - Administration

Support Consultant

United Kingdom, Copdock, Ipswich · Job Posted February 18, 2026
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Job Description

To provide 2nd line support customers using our applications. The position is based in Copdock, Ipswich and working with justice, products and services.

Job Responsibility

  • Provide 2nd line support to customers using our applications
  • Deal directly with customers both electronically and on the phone
  • Provide 2nd level investigation support for customer queries and incidents
  • Keep detailed records of customers interactions
  • Monitor application system logs
  • Execute allocated test scripts during the development of maintenance releases for software applications
  • Support during the roll-out of applications
  • Create User Guides
  • User Training on site

Requirements

  • Self-motivated and persistent with a desire to learn
  • Enjoys helping people
  • Computer literate to a basic level
  • Demonstrate a logical and methodical approach
  • Good oral and written communication skills
  • Exhibit empathy and patience during interactions with customers
  • Ability to work independently and as part of a team
  • Candidates must be able to demonstrate a pre-existing right to work and travel within the EU

What we offer

  • Single Private Medical Cover (with the option to select family cover at an additional cost)
  • 25 days paid holiday (includes 3 company nominated days) with the option to buy/sell up to 5 days
  • 4 x basic salary life assurance cover
  • A Group Pension Plan with fantastic employer contributions
  • A selection of tax efficient flexible benefits to suit your individual needs
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