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NEC Software Solutions Logo NEC Software Solutions · IT - Administration

Support Consultant

United Kingdom, Huntingdon · Job Posted January 11, 2026
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Job Description

The primary purpose of the role is to analyse and resolve queries/problems that are raised by customers of Origin Software.

Job Responsibility

  • Analyse and resolve queries/problems that are raised by customers of Origin Software
  • Provide the highest level of customer assistance giving advice and guidance on all issues
  • Manage assigned Incidents effectively and efficiently in accordance with Support processes and procedures
  • Keep customer information systems (Jira Service Desk) up to date with all incidents and any other relevant customer contact activity
  • Share information with other team members on key trends and new issues, responding quickly to requests for assistance
  • Provide regular updates to knowledgebase ensuring information gathered is relevant and informative
  • Review functionality changes to the product proposed by the product management and delivery departments

Requirements

  • Software application support
  • Good general knowledge of Information Technology
  • Working knowledge of SQL (PL/SQL preferred)
  • Good knowledge of general Oracle systems
  • Ability to prioritise and manage work in a customer focused environment, working to stringent SLA’s
  • Ability to work with others as part of a team
  • Excellent communication skills particularly with customer representatives in writing and verbally
  • Ability to both shape, enhance and follow standard procedures
  • A good understanding of ITIL and applying this framework to the working environment

What we offer

  • Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
  • 25 days paid holiday with the option to buy/sell (FTE)
  • 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
  • A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
  • A selection of flexible benefits to suit your individual needs
  • All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects
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