Support Consultant Jobs

Aptitude Software

Location:
Australia, Sydney

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

At Aptitude, we’re on a mission to change the way the world’s leading enterprises understand and grow their businesses. Our industry-leading finance data platform, Fynapse, helps organizations streamline their operations, unlock trusted insights and accelerate growth. We’re proud to be building a global team of passionate and ambitious people who love solving complex challenges and making an impact.

Job Responsibility:

Providing an advanced level of functional and technical support to Aptitude Software’s customers regarding the company’s product portfolio
Engaging with company’s clients through skillful analysis, effective communication, coordination and cooperation with product management and development teams, in order to timely resolve incidents and requests
Maintaining a high level of client satisfaction
Obtaining detailed and accurate information relating to the business impact of client’s issues, utilizing effective questioning and troubleshooting techniques
Replicating, investigating, and diagnosing issues
Analyzing log files using standard debugging concepts
Working closely with internal Aptitude Software teams on escalated functional and technical issues, and product roadmap changes
Documenting issues for further diagnostic of root cause isolation when needed
Gathering and presenting client insights to teams across Aptitude while adhering to processes that ensure consistent and repeatable results
Liaising with Support management in North America, the UK and Poland

Requirements:

Educated to at least Bachelor’s degree
Previous experience in a similar role
Analytical mind-set, Problem-solving, Process-driven and Quick learner
Self-motivated with ability to work independently
Excellent interpersonal and communication skills
Good understanding of relational databases
Good knowledge of SQL language
Good knowledge of Unix/Linux operating systems and tools
Knowledge of software debugging and profiling tools
Ability to read and understand source code in programming languages like Java/C/C++/C#
Ability to create simple ad-hoc programs or scripts
Needs to cover 8 hour shifts during extended day hours (06:00 – 24:00)
Being on call-out (standby) at night may be required
Occasionally cover on public holidays and weekends may be required (being on call-out rather than office work)

Nice to have:

Previous experience supporting enterprise finance software products
Understanding of accounting principles
Experience in Banking, Telco, High-Tech, or Insurance sectors
Business analysis and testing experience

Additional Information:

Job Posted:
December 06, 2025

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