Support Consultant, Tier 3 Job at 3Shape (Kyiv)

Associate Principal Support Consultant, Tier 3

We are looking for an experienced Support Consultant to work in our Kyiv office....

Location

Ukraine , Kyiv

Salary:

Not provided

3Shape

Expiration Date

Until further notice

Requirements

Experience in technical support
Full operational command of English, both verbally and in writing
Enjoy assisting customers and finding solutions
Thrive in a busy environment where multitasking is sometimes required

Job Responsibility

Provide reliable and efficient technical support on 3Shape hardware and software via online sessions, telephone, e-mails, and occasional on-site events
General support case management: logging, prioritization, troubleshooting, potential escalation to other departments, closing, follow-up
Managing support cases: collect all relevant information from customers, according to the company's procedures, and record this using the company's CRM
Interact with other departments and escalate customer feedback further

What we offer

Meaningful work that helps to change the future of dentistry
Work in a unique professional, friendly and supportive environment
Constant professional growth and development
A healthy work-life balance
Comprehensive benefits incl. 24 working days of annual vacation
medical insurance
paid sick leaves and child sick leaves
maternity and paternity leaves etc
Breakfasts and lunches in the office
Good working conditions in a comfortable office in UNIT.City

Associate Principal Support Consultant, Tier 3

We are looking for an experienced Support Consultant to work in our Kyiv office....

Location

Ukraine , Kyiv

Salary:

Not provided

3Shape

Expiration Date

Until further notice

Requirements

Relevant IT education and/or relevant experience in a support function
Knowledge of 3Shape support organization and tools
Advanced Microsoft Windows knowledge
General networking knowledge incl. understanding the concepts of client-server installations
Database (MSSQL or other) administration knowledge
Customer-oriented approach
Great analytical abilities and attention to detail, but keeping the big picture in mind
Ability to work independently, with the desire to share knowledge with colleagues
Good communicator, asking the right questions and listening also to what is not being said
Intercultural competences

Job Responsibility

Provide reliable and efficient technical support on 3Shape hardware and software via online sessions, telephone, e-mails, and occasional on-site events
General support case management: logging, prioritization, troubleshooting, potential escalation to other departments, closing, follow-up
Managing support cases: collect all relevant information from customers, according to the company's procedures, and record this using the company's CRM
Interact with other departments and escalate customer feedback further

What we offer

Meaningful work that helps to change the future of dentistry
Work in a unique professional, friendly and supportive environment
Constant professional growth and development
A healthy work-life balance
Comprehensive benefits incl. 24 working days of annual vacation
medical insurance
paid sick leaves and child sick leaves
maternity and paternity leaves etc
Breakfasts and lunches in the office
Good working conditions in a comfortable office in UNIT.City

Partner Support Tech Consultant

Partner Support Tech Consultant (all genders). THE ROLE & THE TEAM: Partner Care...

Location

Germany , Berlin

Salary:

Not provided

Zalando

Expiration Date

Until further notice

Requirements

3+ years of professional experience operating within technical consulting, system administration, or tech-focused process engineering contexts, ideally within an e-commerce, hyper-scale marketplace, or advanced operations setup
hands-on experience with Salesforce Service Cloud configuration (Flows, validation rules, architecture layouts)
prior exposure to, or a strong motivation to master, Salesforce AI tools (Einstein, Agentforce suite) is an advantage
practical experience working alongside or inside corporate automation frameworks (e.g., RPA tools, N8N, or similar API-driven orchestration layers)
proficient operating within structured Agile/Scrum delivery frameworks, including experience organizing backlogs and tracking work items via Jira
prior experience with process mapping software (such as Signavio, Lucidchart, or BPMN standards) is a clear advantage
competency in leveraging data to back technical arguments—specifically utilizing SQL, Salesforce CRM Analytics (CRMA), or basic statistical models to quantify business impacts and operational ROI
strong lateral leadership skills with a proven track record of managing multi-tiered stakeholder expectations and articulating technical constraints into accessible business summaries
Salesforce Certified Administrator, Platform App Builder or Service Cloud Consultant certifications are highly preferred and are an advantage

Job Responsibility

Serve as an expert and functional backup for our Salesforce Service Cloud platform, translating day-to-day operational frictions into configured CRM enhancements
utilise advanced CRM capabilities, taking hands-on responsibility for configuring page layouts, validation rules, user views, and robust Salesforce Flows
drive the deployment of the Agentforce suite, iteratively designing, configuring, and expanding automation and agentic workflows
act as a technical point of contact and liaison between Partner Care and central engineering units on automation technology (N8N, RPA)
own the tactical execution, delivery, and lifecycle management of medium complexity automation packages
deconstruct multi-layered, complex business problems into clear, actionable technical specifications, Jira user stories, and technical delivery tickets
proactively design and optimize processes across adjacent Partner Care domains, with a targeted emphasis on driving automation for Partner Operations
eradicate manual, operational solutions by replacing them with fully integrated, trackable ecosystem solutions
coordinate User Acceptance Testing (UAT) cycles and manage structural releases
apply basic statistical analysis to operational ticketing data to diagnose process bottlenecks

What we offer

27 days of holiday a year to start for full-time employees (+1 day for every calendar year up to 30 days)
2 paid volunteering days a year
hybrid working model with up to 60% remote per week
work from abroad for up to 30 working days a year
employee shares program
40% off fashion and beauty products sold and shipped by Zalando, 30% off Lounge by Zalando, discounts from external partners
relocation assistance available (subject to prior agreement)
family services
health and wellbeing options (including Wellhub)
mental health support and coaching

Fulltime

Tier 2 Support Engineer

Location

Mexico , Guadalajara

Salary:

35000.00 USD / Month

Helpware

Expiration Date

Until further notice

Requirements

At least 3-5 years’ experience in Technical Support or a position of similar nature in a software company
3+ years of experience at a SaaS or security vendor in a consultancy or advisory role
Capable of understanding the technical aspects of a complex system
Strong technical troubleshooting skills and problem solving
Demonstrates the ability to think through situations outside the norm and develop appropriate solutions for isolating the root cause
Must have excellent communication skills and a passion for providing world-class service
Experience of directly supporting enterprise-level customers
Ability and desire to learn products and technologies
Must be able to work independently as well as with others, as part of a domestic and international team
Excellent time management, decision making, prioritization and organization skills

Job Responsibility

Respond to customer inquiries and technical problems through web portal, live sessions, and telephone
Address customer business needs and technical issues through diligent research, reproduction, and troubleshooting while applying acquired knowledge
Document all technical inquiries
Develop and review content for knowledge sharing for both internal purposes and customer facing platforms
Work directly with other global support colleagues, security services, sales, operations, and administration to ensure the long-term success of our customers and the company

Fulltime

Tier 2 Support Engineer

We’re looking for a seasoned Tier 2 Support Engineer to join our global technica...

Location

Mexico , Guadalajara

Salary:

35000.00 MXN / Month

Helpware

Expiration Date

Until further notice

Requirements

At least 3-5 years’ experience in Technical Support or a position of similar nature in a software company
3+ years of experience at a SaaS or security vendor in a consultancy or advisory role
Capable of understanding the technical aspects of a complex system
Strong technical troubleshooting skills and problem solving
Demonstrates the ability to think through situations outside the norm and develop appropriate solutions for isolating the root cause
Must have excellent communication skills and a passion for providing world-class service
Experience of directly supporting enterprise-level customers
Ability and desire to learn products and technologies
Must be able to work independently as well as with others, as part of a domestic and international team
Excellent time management, decision making, prioritization and organization skills

Job Responsibility

Respond to customer inquiries and technical problems through web portal, live sessions, and telephone
Address customer business needs and technical issues through diligent research, reproduction, and troubleshooting while applying acquired knowledge
Document all technical inquiries
Develop and review content for knowledge sharing for both internal purposes and customer facing platforms
Work directly with other global support colleagues, security services, sales, operations, and administration to ensure the long-term success of our customers and the company

What we offer

$1000 MXN food vouchers
Major Medical Insurance
Work from home (After training while keeping a good performance)

Fulltime

New

Marketing Consultant

The Marketing Consultant will be responsible for supporting new and existing sch...

Location

United States

Salary:

Not provided

Goldfish Swim School

Expiration Date

Until further notice

Requirements

BA in Marketing, Public Relations, Communications, or related field
Minimum 3+ years marketing experience
franchise and/or field marketing experience highly preferred
Willing to travel up to 15% of the time
Embrace and be guided by the Core Values of the company

Job Responsibility

Onboard new locations in assigned territory
following tiered support protocols for checklists, calls, and site visits
Oversee ongoing training, brand standards compliance, and effective use of marketing tools (programs, promotions, offers, partnerships) necessary to capitalize on local marketing opportunities
Monitor and analyze KPIs/benchmark data for opportunities for business improvement through marketing
Collaborate with internal departments to resolve questions, mediate concerns, and support the school’s overall success
Onboard, train, and monitor all franchisee social media channels in designated territory
auditing post frequency and ensuring brand standards while helping to drive engagement
Oversee and assist with partnerships, including third-party local marketing/PR companies, to ensure their understanding of processes and programs and use of brand-approved materials
Develop and maintain strong franchise, franchisee, and vendor partner relationships and ensure expectations are being consistently met
Assist with team projects as needed

What we offer

Health insurance
Paid time off
Vision insurance
401(k)
401(k) matching
Dental insurance
Flexible work from home options available

Fulltime

New

Senior Application Support Specialist

We are seeking a highly accomplished Senior Application Support Specialist to ta...

Location

Canada , Toronto

Salary:

Not provided

Randstad

Expiration Date

August 24, 2026

Requirements

7+ years of progressive professional experience serving in an Application Support Engineer, System Administrator, or Technical Support Analyst role within enterprise cloud or multi-tenant SaaS environments
Proven, hands-on experience supporting and troubleshooting Salesforce-based applications, featuring an explicit understanding of objects, workflows, standard flows, page layouts, permissions, and report creation
Demonstrated experience handling administrative configurations inside Microsoft Entra ID (Azure AD), specializing in security groups, B2B guest logic, and Entitlement Management boundaries
Direct technical experience managing the lifecycle, registration, validation, and de-registration of physical FIDO2 authentication keys and multi-factor hardware layers
Expert capability managing ticket queues, analyzing impact/urgency matrices, escalating systematically to Tier 3 or core vendors, and maintaining searchable knowledge base indices under ITIL structures
Functional working knowledge of data privacy legislation (PHIPA, FIPPA) and formal protocols for handling privacy anomalies or system data exposures
Practical experience drafting functional/regression test cases, tracking code failures, and evaluating user documentation for structural clarity
Outstanding consultative communication, emotional intelligence, and analytical capacity, with a proven ability to manage high-pressure situations and establish executive consensus

Job Responsibility

Provide deep technical support for enterprise Salesforce environments, managing platform objects, system workflows, custom flows, advanced dashboards, data retrieval reporting, and user account lifecycle configurations
Command complex ticket queues within enterprise service management tools (e.g., eSMT), strictly monitoring SLAs, prioritizing incidents based on organizational urgency, and executing high-quality, documented resolution summaries
Administer identity-directory tasks natively within Microsoft Entra ID (Azure AD), including security-group provisions, enterprise B2B guest invitations, and approver workflow definitions inside Entitlement Management modules
Govern the complete operational lifecycle of hardware authentication tokens (FIDO2 devices)—overseeing secure token assignment, configuration validation, remote de-registration, and systematic decommissioning
Execute immediate Tier 2 technical containment protocols during active security events (such as disabling compromised directory accounts and revoking credentials), while running parallel privacy-breach assessments in compliance with statutory rules (PHIPA/FIPPA)
Drive technical triage loops during critical outages, participating directly on Major Incident bridges, constructing parent/child ticket relationships, and contributing to root-cause Post-Incident Reviews (PIR)
Perform functional and regression testing on software updates, draft comprehensive system change requests, write implementation scripts, build roll-back strategies, and author operational Runbooks/Build Books
Present complex, multi-tiered technical issues clearly to both non-technical business headers and specialized engineering squads, delivering structured platform training across various business lines

What we offer

High-Exposure Enterprise Specialization
Critical Cybersecurity Standing
Cross-Functional System Authority
Extended 15-Month Financial Runway

Fulltime

New

Experienced or Senior Manufacturing Operations Analyst

At Boeing, we innovate and collaborate to make the world a better place. We’re c...

Location

United States , Berkeley

Salary:

90950.00 - 150650.00 USD / Year

Boeing

Expiration Date

July 09, 2026

Requirements

High School Diploma or General Education Diploma (GED)
3+ years of experience in Microsoft Office Products like Outlook, PowerPoint, Excel, and Word
3+ years' experience with fabrication tooling, working with tooling and tooling processes, or working in a tooling technical field
3+ years' experience with CAD systems such as CATIA/UG
1+ years of experience reading, understanding, and interpreting basic engineering drawings and specifications

Job Responsibility

Conducts assessments of processes and practices for comparison to applicable standards and criteria
Analyzes and interprets data to develop estimates and schedules
Provides feedback on assessment results
Works with organizations to develop strategies, plans and metrics to accomplish company initiatives using Lean methodologies or other applicable tools and processes
Gathers and prepares tooling product data, presentation and support materials for manufacturing, procurement and shop-floor teams
Identifies, coordinates and process customer requirements for tooling products or information
Assists in the creation of and updates project schedules
Assists in reviewing and creating tooling product documentation and procedures
Performs tooling product order processing
Reviews electronic or physical drawings

What we offer

Generous company match to your 401(k)
Industry-leading tuition assistance program pays your institution directly
Fertility, adoption, and surrogacy benefits
Up to $10,000 gift match when you support your favorite nonprofit organizations

Fulltime

!

Select Country

Support Consultant, Tier 3

Job Description

Job Responsibility

Requirements

Nice to have

What we offer

Looking for more opportunities?