Support Consultant, Tier 1 Job at 3Shape (Kyiv)

Consultant

Building on our strong foundation in Singapore and India, Allianz Consulting is ...

Location

Malaysia , Kuala Lumpur

Salary:

Not provided

Allianz

Expiration Date

Until further notice

Requirements

Bachelor's or Master's degree
1 to 2 years of experience, with a preference for candidates with prior Tier 1/ Tier 2 management consulting or advisory experience
Experience in mergers and acquisitions, sales and distribution, transaction advisory or IT delivery is a plus
Financial services/ insurance knowledge is a plus
Fluent in spoken and written English
A second language would be an advantage
Strong interpersonal skills – able to work effectively in teams and communicate with stakeholders
Solid analytical and problem-solving capabilities, including methodological thinking and presentation skills
Passionate and self-driven with a desire to learn and innovate
International mindset or ability to work in diverse cultural environments

Job Responsibility

Support strategic initiatives and programs through data-driven analysis, structured problem-solving, and implementation of high-impact solutions for our operating entities
Develop effective client relationships while working alongside senior team members to deliver successful outcomes
Build expertise in key strategic areas through project work and knowledge development
Contribute to business development through research and proposal support

Fulltime

Senior Consultant

Building on our strong foundation in Singapore and India, Allianz Consulting is ...

Location

Malaysia , Kuala Lumpur

Salary:

Not provided

Allianz

Expiration Date

Until further notice

Requirements

Bachelor’s or Master’s degree
3 to 6 years of experience, with a preference for candidates with prior Tier 1/ Tier 2 management consulting or advisory experience
Experience in mergers and acquisitions, sales and distribution, transaction advisory or IT delivery is a plus
Exposure to the financial services/ insurance industry is preferred
Fluent in spoken and written English
A second language would be an advantage
Strong interpersonal skills – able to work well with both junior team members and senior organizational leaders
Robust analytical and problem-solving proficiency, including methodological and conceptualization skills, moderation and presentation
Passionate and self-driven with a knack for creativity and innovative thinking
International working experience or ability to navigate different working cultures

Job Responsibility

Lead strategic initiatives and programs through rigorous analysis, structured problem-solving, and implementation of high-impact solutions for our operating entities
Build and nurture client relationships to drive successful outcomes and future growth opportunities
Develop deep expertise and establish yourself as a subject matter expert in key strategic areas
Support business development through strategic pitches and proposal development

Fulltime

Industry Leader & Value Engineering Director

Appian is seeking a highly strategic, executive-level Financial Services Industr...

Location

Australia , Sydney

Salary:

Not provided

Appian Corporation

Expiration Date

Until further notice

Requirements

Bachelor’s Degree and MBA preferred
Minimum 15+ years of direct experience in a leadership role at a banking or capital markets with a complete understanding of the major business drivers in financial services
OR 10+ years of experience in Enterprise Architecture, Strategic Planning, or CTO Advisory within a major Financial Services institution (Tier 1 Bank) or a top-tier consulting firm
Proven experience in leading Technology Modernisation and Simplification initiatives and managing Technology Portfolio & Lifecycle
Hands-on experience driving change and new solutions, with an emphasis on improved customer experience, regulatory effectiveness, and operational efficiency
Deep expertise in Governance, Commercial Management, and Financial Performance/Optimisation
Exceptional executive communication and presentation skills with a track record of influencing C-suite stakeholders
Direct work experience within the APJ region is required
30% travel is expected to clients across the APJ region

Job Responsibility

Act as the primary strategic industry expert for Financial Services in APJ
Spend time with clients to evangelize new applications for our work automation software
Provide strategic guidance and coaching to Account Executives and Customer Success teams
Engage directly with C-level regional business and technical leaders
Define and quantify the multi-year transformation roadmap for strategic clients
Help Account Executives design programs to penetrate new target accounts
Deliver thought leadership across a variety of formats
Provide consultative support on how Appian solutions address critical APJ regulatory drivers
Design/present Target State Architectures
Act as the regional Value Engineering expert

What we offer

Training and Development
Growth Opportunities
Community
Leadership program
Appian University
Skills based training
Tuition reimbursement
Employee-led affinity groups

Help Desk Manager

We are looking for a skilled Help Desk Manager to join our team in Davenport, Io...

Location

United States , Davenport

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of 3 years of experience in service desk or help desk management
Proven leadership skills with experience managing teams and optimizing workflows
Proficiency in managing ticketing systems, such as Halo or similar platforms
Strong technical knowledge of Active Directory and IT support processes
Ability to handle Tier 1 through Tier 3 tickets with efficiency and accuracy
Experience in business process improvement and KPI reporting
Excellent communication skills for team collaboration and customer interactions

Job Responsibility

Supervise and guide service desk technicians to ensure efficient handling of daily workflows and tasks
Manage ticketing systems, ensuring proper categorization and resolution of Tier 1 through Tier 3 support tickets
Optimize internal processes to improve service delivery and streamline operations
Monitor and report on key performance metrics (KPIs) to identify areas for improvement
Address escalated issues and ensure timely resolutions to maintain customer satisfaction
Implement best practices for service desk operations and staff management
Facilitate training and development programs to enhance the skills of service desk personnel
Collaborate with other departments to align service desk operations with overall business goals
Oversee call volume management, ensuring technicians handle 15-20 calls per day effectively
Leverage IT consulting experience or expertise in Active Directory to support technical needs

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

New

Technology Strategy Manager

Optiver’s technology teams build and run the systems that power our trading ever...

Location

Netherlands , Amsterdam

Salary:

Not provided

Optiver

Expiration Date

Until further notice

Requirements

Analytical and data-driven: you can find insight in complexity and separate the signal from the noise
Conceptual and strategic: you see the system, not just the symptom – distilling complex dynamics into clear, actional insights
Comfortable with ambiguity: You thrive in ambiguous, high-stakes problem spaces with incomplete information
Strong communicator: clear, concise, assertive when needed
confident across written, verbal and boardroom settings. You’re comfortable challenging senior stakeholders with well-reasoned perspectives.
Experience that helps: Management consulting, technology or trading background
5+ years of experience in a fast-moving, high-performance environment, e.g., Tier 1 consulting (MBB), Tier 1 investment banking (Goldman, JPM) or leading PE firms

Job Responsibility

Drive firm-wide tech strategy initiatives from framing to executive decision across a broad range of topics such as: location strategy for tech teams
org design for scaling engineering
approach to driving AI adoption across tech teams
Support senior tech leadership in the preparation of and delivery of board and executive-level materials
Organize and lead cross-functional problem-solving efforts with senior engineers, tech leaders, traders
Work closely with the Tech COO and leads in the CTO Office to deliver against current priorities across Tech PMO, Tech Risk Management, Tech Finance, Tech Talent and Innovation
Act as a strategic sparring partner to global Tech Leads

What we offer

A performance-based bonus structure, enabling all of our employees to benefit from our global profit pool.
The opportunity to work alongside best-in-class professionals from over 50 different countries.
25 paid vacation days in your first year, increasing to 30 from your second year onwards.
Training opportunities, discounts on health insurance, and fully paid first-class commuting expenses.
Extensive office perks, including breakfast, lunch and dinner, world-class barista coffee, in-house physio and chair massages, organized sports and leisure activities, and Friday afternoon drinks.
Training and continuous learning opportunities, including access to conferences and tech events.
Competitive relocation packages and visa sponsorship where necessary for expats.

New

Support Consultant - German, Tier 1

We are looking for a Customer Support Consultant with German language to join ou...

Location

Ukraine , Kyiv

Salary:

Not provided

3Shape

Expiration Date

Until further notice

Requirements

Customer-oriented approach
Good communicator with the ability to ask and listen
Good verbal and writing skills at an upper-intermediate level in German and English
Problem-solving and logical thinking skills
Result-oriented and stress-resistant
Aspiration to self-development and willingness to grow
Professional, multitasking, and empathetic skills

Job Responsibility

Provide efficient technical support on 3Shape hardware (3D scanners) and software via online sessions, telephone, e-mails, and occasional on-site events
Handling support cases: collect all relevant information from customers, according to the company's procedures, and record this using the company's CRM
Interact with other departments and escalate customer feedback further

What we offer

Meaningful work that helps to change the future of dentistry
Work in a unique professional, friendly and supportive environment
Constant professional growth and development
A healthy work-life balance
Comprehensive benefits incl. 24 working days of annual vacation
medical insurance
paid sick leaves and child sick leaves
maternity and paternity leaves etc
Breakfasts and lunches in the office
Good working conditions in a comfortable office in UNIT.City

New

Support Consultant - German, Tier 1

We are looking for a Customer Support Consultant with German language to join ou...

Location

Ukraine , Kyiv

Salary:

Not provided

3Shape

Expiration Date

Until further notice

Requirements

Customer-oriented approach
Good communicator with the ability to ask and listen
Good verbal and writing skills at an upper-intermediate level in German and English
Problem-solving and logical thinking skills
Result-oriented and stress-resistant
Aspiration to self-development and willingness to grow
Professional, multitasking, and empathetic skills

Job Responsibility

Provide efficient technical support on 3Shape hardware (3D scanners) and software via online sessions, telephone, e-mails, and occasional on-site events
Handling support cases: collect all relevant information from customers, according to the company's procedures, and record this using the company's CRM
Interact with other departments and escalate customer feedback further

What we offer

Meaningful work that helps to change the future of dentistry
Work in a unique professional, friendly and supportive environment
Constant professional growth and development
A healthy work-life balance
Comprehensive benefits incl. 24 working days of annual vacation
medical insurance
paid sick leaves and child sick leaves
maternity and paternity leaves etc
Breakfasts and lunches in the office
Good working conditions in a comfortable office in UNIT.City

Technical Support Consultant

Plaud is building the world's most trusted AI work companion for professionals t...

Location

Singapore , Singapore

Salary:

Not provided

Plaud

Expiration Date

Until further notice

Requirements

1-3 years of experience in the customer service industry, preferably within SaaS or hardware-related sectors
Data-driven mindset, with high sensitivity to key performance indicators such as CSAT, SLAs, and operational efficiency metrics
Ability to independently diagnose product-related issues
CRM and ticketing system experience (Zendesk preferred)

Job Responsibility

Troubleshoot escalated issues including hardware faults, account errors, and AI feature malfunctions
Liaise with product and R&D teams for issue resolution and feedback
Participate in technical QA audits and identify improvement opportunities
Guide BPO Tier 1 agents on standard tech cases
Support FAQ, knowledge base, and tool updates for self-help

What we offer

Market-competitive compensation, global exposure, and a vibrant, creativity-fueled work atmosphere
Gain exposure to cutting-edge AI for Pro tools and play a direct role in our global expansion
Work with passionate teammates who value innovation, collaboration, and customer success
Grow your career in a culture that champions continuous learning and fast career development

Fulltime

Support Consultant, Tier 1

3Shape

Location:
Ukraine , Kyiv

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
March 18, 2026

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