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Support Consultant, Tier 1 - DUTCH

3shape.com Logo

3Shape

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Location:
Ukraine , Kyiv

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

We are looking for a Customer Support Consultant with the knowledge of Dutch language to join our energetic and multicultural team who will share our passion for solving problems and building strong relationships with our reselling partners and end-users around the world.

Job Responsibility:

  • Provide excellent and efficient technical support on 3Shape hardware (3D scanners) and software via online sessions, telephone, e-mails, and occasional on-site events
  • Managing support cases: collect all relevant information from customers, according to the company's procedures, and record this using the company's CRM
  • Interact with other departments and escalate customer feedback further
  • Collaborate with other teams and escalate customer feedback when needed

Requirements:

  • Customer-oriented mindset
  • Strong communication skills
  • Language proficiency – fluent in Dutch (from B2), English, and Ukrainian (spoken and written)
  • Problem-solving and logical thinking
  • Continuous learner
  • Analytical and multitasking abilities
What we offer:
  • Meaningful work that helps to change the future of dentistry
  • Work in a unique professional, friendly and supportive environment
  • Constant professional growth and development
  • A healthy work-life balance
  • Comprehensive benefits incl. 24 working days of annual vacation
  • medical insurance
  • paid sick leaves and child sick leaves
  • maternity and paternity leaves etc
  • Breakfasts and lunches in the office
  • Good working conditions in a comfortable office in UNIT.City
  • A parking lot with free spaces for employees
  • Occasional business trips to Western Europe
  • Opportunity to become a part of the success that 3Shape has created over the past 25 years

Additional Information:

Job Posted:
March 21, 2026

Work Type:
Hybrid work
Job Link Share:

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