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Support Consultant, Tier 1 - Dutch

Ukraine, Kyiv · Job Posted June 10, 2026
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Job Description

We are looking for a Customer Support Consultant with the knowledge of Dutch language to join our energetic and multicultural team who will share our passion for solving problems and building strong relationships with our reselling partners and end-users around the world.

Job Responsibility

  • Provide excellent and efficient technical support on 3Shape hardware (3D scanners) and software via online sessions, telephone, e-mails, and occasional on-site events
  • Managing support cases: collect all relevant information from customers, according to the company's procedures, and record this using the company's CRM
  • Interact with other departments and escalate customer feedback further
  • Collaborate with other teams and escalate customer feedback when needed.

Requirements

  • Customer-oriented mindset – you genuinely care about helping others
  • Strong communication skills – ability to ask, listen, and explain clearly
  • Language proficiency – fluent in Dutch (from B2), English, and Ukrainian (spoken and written)
  • Problem-solving and logical thinking – you enjoy finding solutions
  • Continuous learner – eager to grow and develop new skills
  • Analytical and multitasking abilities – with a touch of empathy.

What we offer

  • 24 working days of annual vacation
  • medical insurance
  • paid sick leaves and child sick leaves
  • maternity and paternity leaves
  • Breakfasts and lunches in the office
  • Good working conditions in a comfortable office in UNIT.City
  • A parking lot with free spaces for employees
  • Occasional business trips to Western Europe
  • Constant professional growth and development
  • A healthy work-life balance

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