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We are looking for a Customer Support Consultant with Spanish to join our energetic and multicultural team who will share our passion for solving problems and building strong relationships with our reselling partners and end-users around the world.
Job Responsibility:
Provide excellent and efficient technical support on 3Shape hardware (3D scanners) and software via online sessions, telephone, e-mails, and occasional on-site events
Managing support cases: collect all relevant information from customers, according to the company's procedures, and record this using the company's CRM
Interact with other departments and escalate customer feedback further
Requirements:
Customer-oriented approach
Good communicator with the ability to ask and listen
Strong verbal and writing skills (B2 level) in Spanish and Ukrainian
At least an Intermediate level of English (will be used for internal communication)
Problem-solving and logical thinking skills
Result-oriented and stress-resistant
Aspiration to self-development and eager to learn
Customer Service experience is preferred
Analytical, multitasking, and empathetic skills
Nice to have:
Customer Service experience is preferred
What we offer:
Meaningful work that helps to change the future of dentistry
Work in a unique, professional, friendly, and supportive environment
Constant professional growth and development
A healthy work-life balance
Comprehensive benefits incl. 24 working days of annual vacation
medical insurance
paid sick leaves and child sick leaves
maternity and paternity leaves etc
Breakfasts and lunches in the office
Good working conditions in a comfortable office in UNIT.City
A parking lot with free spaces for employees
Occasional business trips to Western Europe
Opportunity to become a part of the success that 3Shape has created over the past 25 years