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3Shape Logo 3Shape · IT - Administration

Support Consultant - Italy, Tier 1

Ukraine, Kyiv Employment contract · Job Posted June 15, 2026
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Job Description

Our ambition in Customer Support is to exceed customer expectations. We provide support to the world's leading dental supply companies, small - to large-scale dental laboratories, leading hearing aid manufacturers, and more. And we need enthusiastic and skilled colleague to help us serving this constantly growing customer base and achieve our goals. You are technically minded and can communicate advanced topics to users with different backgrounds. You enjoy assisting customers in their daily work, finding solutions, and you thrive in a busy environment where multitasking is sometimes required. You are to have full operational command of English and Italian, both verbally and in writing. Ideally, your background is a combination of Dental Technician and IT Support (or strong on IT and a desire to explore the field of dentistry). You have a positive approach and attitude.

Job Responsibility

  • Technical support on 3Shape hardware (3D scanners) and software (CAD/CAM) - via online sessions, telephone, e-mail and occasional on-site events
  • General support case management: logging, prioritization, troubleshooting (potential escalation), closing, follow-up
  • Knowledge transfer, input to CAPA (corrective and preventive actions), distributor training
  • Contributing to 3Shape's business by providing the industry's best Customer Support

Requirements

  • Full operational command of English (B2+) and Italian (C1), both verbally and in writing
  • Previous experience in a support function
  • Advanced Microsoft Windows (XP, Vista, Win7 etc.) knowledge
  • General network knowledge incl. understanding the concepts of client-server installations
  • Database (Oracle and MSSQL) administration knowledge
  • Customer-oriented approach
  • Strong technical interest and understanding of IT, software, and engineering problems
  • Good communicator, with the ability to ask and listen, also to what is not being said
  • Intercultural competence
  • A relevant IT education is an advantage

Nice to have

  • User-level knowledge on CRM systems (is a plus)
  • A relevant IT education is an advantage

What we offer

  • 24 working days of annual vacation
  • medical insurance
  • paid sick leaves and child sick leaves
  • maternity and paternity leaves
  • Breakfasts and lunches in the office
  • Good working conditions in a comfortable office in UNIT.City
  • A parking lot with free spaces for employees
  • Occasional business trips to Western Europe
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