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Support Consultant - German, Tier 1

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3Shape

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Location:
Ukraine , Kyiv

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a Customer Support Consultant with German language to join our professional and multicultural team, who will share our interest in solving problems and building good relationships with our reselling partners and end-users around the world.

Job Responsibility:

  • Provide efficient technical support on 3Shape hardware (3D scanners) and software via online sessions, telephone, e-mails, and occasional on-site events
  • Handling support cases: collect all relevant information from customers, according to the company's procedures, and record this using the company's CRM
  • Interact with other departments and escalate customer feedback further

Requirements:

  • Customer-oriented approach
  • Good communicator with the ability to ask and listen
  • Good verbal and writing skills at an upper-intermediate level in German and English
  • Problem-solving and logical thinking skills
  • Result-oriented and stress-resistant
  • Aspiration to self-development and willingness to grow
  • Professional, multitasking, and empathetic skills
What we offer:
  • Meaningful work that helps to change the future of dentistry
  • Work in a unique professional, friendly and supportive environment
  • Constant professional growth and development
  • A healthy work-life balance
  • Comprehensive benefits incl. 24 working days of annual vacation
  • medical insurance
  • paid sick leaves and child sick leaves
  • maternity and paternity leaves etc
  • Breakfasts and lunches in the office
  • Good working conditions in a comfortable office in UNIT.City
  • A parking lot with free spaces for employees
  • Occasional business trips to Western Europe
  • Opportunity to become a part of the success that 3Shape has created over the past 25 years

Additional Information:

Job Posted:
March 18, 2026

Work Type:
Hybrid work
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