Support Consultant - English, Tier 2 Job at 3Shape (Kyiv)

Tier 2 Support Engineer

Location

Mexico , Guadalajara

Salary:

35000.00 USD / Month

Helpware

Expiration Date

Until further notice

Requirements

At least 3-5 years’ experience in Technical Support or a position of similar nature in a software company
3+ years of experience at a SaaS or security vendor in a consultancy or advisory role
Capable of understanding the technical aspects of a complex system
Strong technical troubleshooting skills and problem solving
Demonstrates the ability to think through situations outside the norm and develop appropriate solutions for isolating the root cause
Must have excellent communication skills and a passion for providing world-class service
Experience of directly supporting enterprise-level customers
Ability and desire to learn products and technologies
Must be able to work independently as well as with others, as part of a domestic and international team
Excellent time management, decision making, prioritization and organization skills

Job Responsibility

Respond to customer inquiries and technical problems through web portal, live sessions, and telephone
Address customer business needs and technical issues through diligent research, reproduction, and troubleshooting while applying acquired knowledge
Document all technical inquiries
Develop and review content for knowledge sharing for both internal purposes and customer facing platforms
Work directly with other global support colleagues, security services, sales, operations, and administration to ensure the long-term success of our customers and the company

Fulltime

Tier 2 Support Engineer

We’re looking for a seasoned Tier 2 Support Engineer to join our global technica...

Location

Mexico , Guadalajara

Salary:

35000.00 MXN / Month

Helpware

Expiration Date

Until further notice

Requirements

At least 3-5 years’ experience in Technical Support or a position of similar nature in a software company
3+ years of experience at a SaaS or security vendor in a consultancy or advisory role
Capable of understanding the technical aspects of a complex system
Strong technical troubleshooting skills and problem solving
Demonstrates the ability to think through situations outside the norm and develop appropriate solutions for isolating the root cause
Must have excellent communication skills and a passion for providing world-class service
Experience of directly supporting enterprise-level customers
Ability and desire to learn products and technologies
Must be able to work independently as well as with others, as part of a domestic and international team
Excellent time management, decision making, prioritization and organization skills

Job Responsibility

Respond to customer inquiries and technical problems through web portal, live sessions, and telephone
Address customer business needs and technical issues through diligent research, reproduction, and troubleshooting while applying acquired knowledge
Document all technical inquiries
Develop and review content for knowledge sharing for both internal purposes and customer facing platforms
Work directly with other global support colleagues, security services, sales, operations, and administration to ensure the long-term success of our customers and the company

What we offer

$1000 MXN food vouchers
Major Medical Insurance
Work from home (After training while keeping a good performance)

Fulltime

New

Operations Strategy Manager (Global Events)

We are building a new team of Strategic Event Operations Managers within Event O...

Location

Australia , Melbourne

Salary:

Not provided

Fever

Expiration Date

Until further notice

Requirements

2–5 years of experience in top-tier consulting (MBB or similar) OR Strategy & Operations roles in high-growth companies
Proven experience solving complex, ambiguous problems
Experience leading projects end-to-end
Structured problem solver
Builder mentality
High ownership
Strategic + execution balance
Strong stakeholder management
Fluent English required

Job Responsibility

Lead the operational strategy of large-scale, high-complexity events
Own projects from early planning stages through execution
Ensure delivery meets both partner expectations and internal standards
Translate partner needs into scalable operational models
Design processes, workflows, and tools from scratch when needed
Define how the event should be run — not just how to execute it
Break down complex, undefined problems into actionable plans
Anticipate operational risks and design mitigation strategies
Make decisions with incomplete information
Work closely with Sales, Originals, Product, and local Operations teams

What we offer

Attractive compensation package consisting of base salary and the potential to earn a significant bonus for top performance
Opportunity to have a real impact in a high-growth global category leader
40% discount on all Fever events and experiences
Home office friendly
Responsibility from day one and professional and personal growth
Great work environment with a young, international team of talented people to work with
Health insurance and other benefits such as Flexible remuneration with a 100% tax exemption
Wellhub
Possibility to receive in advance part of your salary by Payflow

Fulltime

HPC&AI Sales Specialist

As an HPC & AI Sales Specialist, you are a product and solution expert responsib...

Location

South Korea , Seoul

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Education: University or Bachelor's degree (Degrees in Computer Science, Electrical/Electronic Engineering, Data Science, or related STEM fields are highly preferred, but equivalent advanced IT sales experience will be fully valued)
Overall Experience: Typically 10 to 15+ years of advanced IT infrastructure sales experience (with a demonstrated track record of achieving progressively higher quotas and managing diverse enterprise/public customers)
(Preferred) Specialized Experience: 2 to 3+ years of dedicated product sales experience in the HPC and AI infrastructure space (e.g., GPU servers, high-density cluster systems, large-scale data center infrastructure solutions)
Proven Track Record: Experience driving large-scale infrastructure bidding processes, dealing with complex public Procurement/RFP processes, or closing multi-million-dollar enterprise deals
Project Management Skills: Required to coordinate cross-functional supporting sales activities, technical pre-sales, and vendor-side pricing approval desks
HPC & AI Domain Expertise: Regarded as a subject matter expert with deep knowledge of next-generation accelerator architectures (NVIDIA/AMD), high-density cluster setups, and advanced interconnect technologies
Market & Industry Acumen: Thoroughly understands the industry trends, macroeconomic trends, and market segments of key manufacturing, Telco, and research sectors in Korea
Deal Orchestration & Leadership: Demonstrates proactive leadership and initiative in successfully driving specialty sales in shared accounts—expertly managing prospecting, technical scoping, pricing negotiations, and closing
Complex Solution Selling: Ability to integrate hardware, high-value software stacks, and professional implementation services into a comprehensive strategic offer
Global Collaboration & Communication: Excellent professional working relationship-building skills, with the English proficiency required to smoothly navigate regional/global approvals (APAC/HQ) and training programs

Job Responsibility

Drive HPC & AI Pipeline & Sales Pursuit: Create, expand, and drive a proactive sales pipeline for HPC & AI solution portfolios—including NVIDIA & AMD high-performance GPUs, NVIDIA/AMD/Intel CPU cluster servers, AI networks (InfiniBand/High-speed Ethernet), and high-performance storage
Consultative Selling & C-Level Engagement: Establish professional, working, and consultative relationships with clients up to the C-level for major accounts by thoroughly understanding their unique business needs, GenAI/LLM workloads, and advanced computing challenges
Target Segment Focus: Lead and manage key strategic deals across assigned target customer segments: Enterprise: Major manufacturing companies and telecommunication providers (Telcos)
Public: Top-tier national research institutes and academic supercomputing centers
Strategic Positioning against Competitors: Maintain an in-depth understanding of the competitive landscape (e.g., alternative GPU/server vendors, CSP options) to strategically position our high-density AI infrastructure and change the playing field
Account Team Collaboration: Provide specialized business development and solution expertise to Account Managers, ensuring seamless integration of specialist sales with broader account activities
Partner & Alliance Ecosystem Leverage: Invest time working with and leveraging key external partners (including NVIDIA, AMD, Intel, and domestic Top-tier SI/distributor partners) to maximize win rates and deliver complex turnkey solutions
Quota Alignment & Forecast Management: Develop and meet quarterly/annual quota objectives for the defined product category and accurately forecast business pipeline within internal CRM systems

What we offer

Health & Wellbeing: comprehensive suite of benefits that supports their physical, financial and emotional wellbeing
Personal & Professional Development: specific programs catered to helping you reach any career goals
Unconditional Inclusion

Fulltime

Fleet Account Manager

The Fleet Account Management team supports delivery service partners across Germ...

Location

Germany , Berlin

Salary:

Not provided

Uber

Expiration Date

Until further notice

Requirements

Business-level proficiency in German and fluency in English
2+ years of experience in management consulting, project management, sales or operations within a top-tier consultancy, tech company, large organization, startup, or similar environment
Strong ownership mindset with the ability to independently drive workstreams forward, demonstrating excellent planning, organization, and cross-functional collaboration skills
Advanced Google Sheets skills with the ability to analyze and interpret data effectively
Excellent written and verbal communication skills, with the ability to share information clearly with a wide range of stakeholders
Strong critical thinking skills, intellectual curiosity, and a demonstrated desire to learn and understand complex topics

Job Responsibility

Manage day-to-day relationships with a portfolio of fleet partners across multiple cities
Support and manage partners in resolving operational issues and improving performance
Monitor key performance indicators (KPIs) and support performance improvement initiatives
Collaborate with internal teams to ensure smooth execution and partner alignment
Contribute to operational projects aimed at improving efficiency and partner experience

Fulltime

Strategy & Operations Manager

We are building a new team of Strategic Event Operations Managers to lead the de...

Location

Argentina , Buenos Aires

Salary:

Not provided

Fever

Expiration Date

Until further notice

Requirements

2–5 years of experience in top-tier consulting (MBB or similar) OR Strategy & Operations roles in high-growth companies
Proven experience solving complex, ambiguous problems
Experience leading projects end-to-end
Structured problem solver
Builder mentality
High ownership
Strategic + execution balance
Strong stakeholder management
Fluent English required

Job Responsibility

Lead the operational strategy of large-scale, high-complexity events
Own projects from early planning stages through execution
Ensure delivery meets both partner expectations and internal standards
Translate partner needs into scalable operational models
Design processes, workflows, and tools from scratch when needed
Define how the event should be run — not just how to execute it
Break down complex, undefined problems into actionable plans
Anticipate operational risks and design mitigation strategies
Make decisions with incomplete information
Work closely with Sales, Originals, Product, and local Operations teams

What we offer

Attractive compensation package and the potential to earn a significant bonus for top performance
Opportunity to have a real impact in a high-growth global category leader
40% discount on all Fever events and experiences
Home office friendly
Responsibility from day one and professional and personal growth
Great work environment with a young, international team of talented people to work with
Health insurance and other benefits such as Flexible remuneration with a 100% tax exemption
Gympass
Possibility to receive in advance part of your salary by Payflow

Fulltime

Strategy & Operations Manager

We are building a new team of Strategic Event Operations Managers to lead the de...

Location

United Kingdom , London

Salary:

Not provided

Fever

Expiration Date

Until further notice

Requirements

2–5 years of experience in: Top-tier consulting (MBB or similar), OR Strategy & Operations roles in high-growth companies
Proven experience solving complex, ambiguous problems
Experience leading projects end-to-end
Structured problem solver: you break down complexity into clear actions
Builder mentality: you create solutions where none exist
High ownership: you operate independently with minimal guidance
Strategic + execution balance: you can design and implement
Strong stakeholder management: you influence without authority
Fluent English required

Job Responsibility

Lead the operational strategy of large-scale, high-complexity events
Own projects from early planning stages through execution
Ensure delivery meets both partner expectations and internal standards
Translate partner needs into scalable operational models
Design processes, workflows, and tools from scratch when needed
Define how the event should be run — not just how to execute it
Break down complex, undefined problems into actionable plans
Anticipate operational risks and design mitigation strategies
Make decisions with incomplete information
Work closely with Sales, Originals, Product, and local Operations teams

What we offer

Attractive compensation package and the potential to earn a significant bonus for top performance
Opportunity to have a real impact in a high-growth global category leader
40% discount on all Fever events and experiences
Home office friendly
Responsibility from day one and professional and personal growth
Great work environment with a young, international team of talented people to work with
Health insurance and other benefits such as Flexible remuneration with a 100% tax exemption
Gympass
Possibility to receive in advance part of your salary by Payflow

Fulltime

Commercial Manager

As a Commercial Manager Reporting to the Country Manager France, you will contri...

Location

France , Paris

Salary:

Not provided

3Shape

Expiration Date

Until further notice

Requirements

Business degree from a top-tier university or business school, e.g. in Business Administration, Economics, or Management
2-4 years of relevant experience, e.g. consulting, business analysist, commercial roles or similar
High drive and ownership: proactive, self-starting and motivated by a dynamic environment
Strong commercial and business mind-set
Curious and analytical who enjoys understanding performance drivers
Clear communicator and able to work with multiple stakeholders across functions
Excellent command of office tools (Microsoft Office, Excel, Power Bi etc.)
Excellent command of English and French (written and spoken)
Comfortable in a dynamic and fast-changing environment

Job Responsibility

Contribute to the development of annual business plans for key accounts and consult the setting of commercial strategies for partners to achieve sales targets
Act as a facilitator between 3Shape’s global teams & processes and the local market context
Be the first point of contact for selected partner accounts and manage them day-to-day
Engage and support the sales forces of our resellers and their commercial performance
Ensure strong rigor and structured administrative follow-up of accounts to develop sales forecasts and support partner’s question
Liaise with our production sites for order management and with our headquarters in Copenhagen to implement commercial strategies
Collaborate with marketing, customer success, and technical solutions teams to align on commercial priorities
Coordinate with regional stakeholders to align local needs with global processes
Gather and synthesize market feedback from partners, local teams and other stakeholders to support sales forecasts
Prepare clear and structured business materials, including slides and performance overviews, for use in monthly, quarterly, and annual business reviews

What we offer

An international, dynamic environment with highly qualified teams
An innovative company, a leader in its sector, bringing together more than 2,500 employees and over 50 nationalities
A high degree of autonomy and the opportunity to actively shape your role
A good work–life balance
Position based in the heart of Paris, near the Champs-Élysées
A competitive compensation package based on your experience and skills

Fulltime

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Support Consultant - English, Tier 2

Job Description

Job Responsibility

Requirements

What we offer

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