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Support Consultant - English, Tier 2

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3Shape

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Category:
Customer Service

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Salary:

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Job Description:

We are seeking a Customer Support Consultant to join our dynamic and multicultural team, who will share our passion for solving problems and building strong relationships with our reselling partners and end-users worldwide.

Job Responsibility:

  • Provide efficient technical support on 3Shape hardware (3D scanners) and software via online sessions, telephone, e-mails, and occasional on-site events
  • Solving and escalating tech issues
  • Handling support cases: collect all relevant information from customers, according to the company's procedures, and record this using the company's CRM
  • Interact with other departments and escalate customer feedback further

Requirements:

  • Customer-oriented approach
  • Good communicator with the ability to ask and listen
  • Good verbal and writing skills at an Upper-intermediate level in English and Ukrainian
  • Problem-solving and logical thinking skills
  • Result-oriented and stress-resistant
  • Aspiration to self-development and willingness to grow
  • Professional, multitasking, and empathetic skills
What we offer:
  • 24 working days of annual vacation
  • medical insurance
  • paid sick leaves and child sick leaves
  • maternity and paternity leaves
  • Breakfasts and lunches in the office
  • Good working conditions in a comfortable office in UNIT.City
  • A parking lot with free spaces for employees
  • Occasional business trips to Western Europe

Additional Information:

Job Posted:
May 04, 2026

Work Type:
Hybrid work
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