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Support Coach

United Kingdom, Gillingham Employment contract 26200.00 GBP / Year · Job Posted May 28, 2026
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Job Description

We're hiring a Support Coach role to work within the Medway Supported Accommodation team. This team offers support to 52 residents across services in Gillingham, Chatham and Rochester for single homeless people and those who may have a history of offending, these projects are commissioned by the Medway Council Housing Related Support team. As a Support Coach, you will identify individual resident needs and provide person centred, tailored support to residents to help them overcome their personal challenges and achieve their goals, during which we support them to improve their quality of life, access treatment programs, and secure stable housing. Our Medway homeless project focuses on people with a housing related support need we encourage service residents to develop coping strategies and supportive relationships to empower them to maintain their mental health, be a part of the community, and achieve their personal goals. Support enables service residents to significantly improve their opportunities and develop fulfilling and settled lives within the community. Join us on our mission to empower independence through trauma informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.

Job Responsibility

  • Keep support plans updated on our online portals as appropriate
  • Supporting residents with daily tasks who may be facing challenges with complex needs such as mental health, substance use, homelessness and offending backgrounds
  • Create tailored support plans through one to one sessions, group sessions, and multi agency meetings
  • Holding a caseload, conducting key work sessions which are personable to their needs
  • Monitor residents’ wellbeing, carrying out regular welfare checks, and responding to any incidents or emergencies
  • Encourage residents to take part in activities and events such as movie nights, cooking evenings, and games nights
  • Keep support plans up to date on a regular basis
  • Work closely with the rest of the team to provide overall excellent service delivery, this may mean also supporting with their caseloads, and other tasks as necessary
  • Carry out general housing management support

Requirements

  • Experience of working with people of complex backgrounds and/or a good understanding of the sector, particularly around multiple and complex needs
  • Ability to show empathy and compassion to our residents, and different challenges they face
  • Ability and willingness to show flexibility of working patterns, responding to the needs of the service and residents
  • Ability to promote the service and provide outreach-based provision, with an ability to liaise and work effectively in partnership with stakeholders
  • Ability to use, learn and adapt to IT at an intermediate level, including Microsoft and other software programs
  • Understanding of the different needs people with multiple and complex needs have and be aware of the social marginalisation that can be attached to people who face personal challenges
  • Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency

What we offer

  • 25 days (Full time equivalent) annual leave, increasing with the length of service
  • Employer Pension Contribution
  • Eligibility to register with Blue Light Discount Card
  • Access to discounted tickets for music events, shows, sports and more
  • Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
  • Training and Development, including access to courses, upskilling, and progression plans
  • Employee Assistance Programme, including counselling
  • Life Assurance Scheme
  • Cycle-to-work scheme
  • Annual Staff Awards
  • EDI Ambassador programme

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