Support at Home Worker Job at Age UK Lancashire (Lancaster/Morecambe/Heysham)

Job Description

Our Support At Home service works with customers in their own homes, it’s a rewarding role and through practical and emotional support, assists older people in remaining active, independent, and connected to their local community. As a Support at Home Worker, you will provide regular visits to your own customers in their homes, providing a service that meets the needs of the customer, whether that is through cleaning, laundry, shopping, collecting prescriptions or providing emotional support.

Job Responsibility

Deliver a high quality, punctual, reliable and professional service to our customers in their own homes
Undertake a range of tasks as required by the customer to include: Day to day household cleaning including hoovering, dusting, laundry, changing bed linen etc
Shopping, on behalf of, or assisting the customer
Companionship including walks and social activities, respite for carers, and signposting support
Establish and maintain positive and professional relationships with customers, their families, and carers, ensuring all communication is clear and professional
To maximise the reach of Support at Home service, you will work with the coordinator to develop and grow your local customer base
Support the team by providing holiday cover when available
You may be required to handle cash for customers shopping in line with Age UK Lancashire’s Support at Home Service procedures

Requirements

A caring and empathetic attitude with a focus on helping people
Ability to lone work / work on own initiative
Ability to maintain professional boundaries
Excellent communication and organisational skills
Digital skills – including the use of a smart phone, emails
Able to undertake general physical activity in people’s homes (often over 2 floors) for example hoovering, changing bedding and carrying shopping
Valid driving licence and use of a car for business purpose

What we offer

Full training and comprehensive induction to ensure you have the support you need to succeed and thrive in your new role
A friendly and inclusive culture
25 days annual leave increasing to 30 with length of service + bank holidays
Workplace pension scheme
Access to Employee Assistance Programme
Financial wellbeing and planning support
Staff discount card for hundreds of High Street shops and online services
Blue Light card eligibility
Travel expenses will be paid for all journeys required for work, excluding travel from home to base

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Support at Home Worker

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