Support at Home Coordinator

• Coordinate and manage staff rotas to ensure reliable, efficient service delivery
• Match Support At Home Workers to service users based on needs, preferences, and location
• Act as the main point of contact for staff, service users, and families
• Support, motivate, and guide a team of Support At Home Workers
• Monitor service quality and ensure high standards are maintained
• Respond to changes, escalations, or concerns in a timely and compassionate way
• Maintain accurate records and ensure compliance with policies and regulations
• Work collaboratively with colleagues and external professionals to support service user wellbeing
• Manage continuous development of the service in your area and maintain service standards ensuring quality and long-term sustainability

• Experienced in coordinating or managing staff or services
• Understanding of the needs of older or vulnerable people
• Highly organised with excellent coordination and planning skills
• A confident communicator who builds positive relationships easily
• Compassionate, with a genuine passion for supporting older people
• Able to manage competing priorities and adapt to changing demands
• Experienced in a care, support, or community services environment (desirable)
• Comfortable using IT systems for scheduling and record-keeping

Experienced in a care, support, or community services environment (desirable)

• Full training and comprehensive induction
• Friendly and inclusive culture
• Flexible working options
• 25 days annual leave + bank holidays, increasing to 30 with length of service
• Workplace pension scheme
• Access to Employee Assistance Programme
• Staff discount card for hundreds of High Street shops and online services
• Blue Light card eligibility
• Travel expenses will be paid for all journeys required for work, excluding travel from home to base