Support Associate Job at Robert Half (Rock Island)

Client Support Associate

As a Client Support Associate, your mission is to serve as the voice of Pomelo C...

Location

United States

Salary:

70000.00 - 90000.00 USD / Year

Pomelo Care

Expiration Date

Until further notice

Requirements

3+ years of experience providing customer or client support, ideally within a high-growth startup, healthcare, or technology environment
Proficiency with Zendesk (or a similar help desk platform) for ticket management, macro creation, and reporting
A proven track record of maintaining high customer satisfaction (CSAT/NPS) scores and managing a fast-paced queue
Exceptional written and verbal communication skills with a meticulous attention to detail
An independent and critical thinker who is comfortable operating in an environment where processes are constantly being optimized and defined
Proficiency in leveraging data (e.g., ticket volume, resolution time) to drive process improvements

Job Responsibility

Deliver high-quality support: Provide empathetic, timely, and resolutions-focused client support to our clients across all communication channels (email, chat, phone)
Timely situation resolution: Troubleshoot complex client issues through both independent and cross-functional problem-solving to deliver high-quality responses within a timely manner
Template and documentation development: Create, refine, and maintain a library of support templates, internal knowledge base articles, and client-facing FAQs to improve response time and streamline knowledge dissemination
Scaling support operations: Proactively identify, standardize, and automate support processes to drive efficiency and deliver great client outcomes at scale
Leverage technology to drive efficiency: Use platforms, like Zendesk, to manage the ticket lifecycle from intake to resolution, ensuring accurate logging and reporting of all client interactions
Collaboration: Work closely with Operations and Clinical teams to communicate client feedback, reproduce bugs, and advocate for user needs

What we offer

Competitive healthcare benefits
Generous equity compensation
Unlimited vacation
Membership in the First Round Network (a curated and confidential community with events, guides, thousands of Q&A questions, and opportunities for 1-1 mentorship)

Partnership Support Associate

Ethos is looking for a Customer Support Associate who thrives on helping custome...

Location

India , Bangalore

Salary:

Not provided

Ethos

Expiration Date

Until further notice

Requirements

1-2 years experience in customer support, customer success, operations, or related role
Experience in life insurance or related industry a plus, but not required
Bachelor’s degree preferred
Proficiency working with Salesforce or equivalent support/help desk software
Strong intellectual curiosity and drive to solve problems
Excellent time management and prioritization necessary to balance all responsibilities
Can adapt to changes quickly
Adaptable to change and ability to change tasks quickly with maintaining attention to detail
Excellent phone presence and written communications skills
Ability to work independently as well as collaborate with various departments

Job Responsibility

Provide excellent customer service via email, live chat, SMS, and phone, and providing answers to incoming inquiries relating to all Ethos products
Develop strong understanding and knowledge of Ethos products and processes in order to support customers and act as a resource for internal stakeholders
Identify customer needs and process requests efficiently and effectively within defined service levels
Build rapport and gain the respect of customers through clear and transparent communication
Develop and maintain productive relationships with sales, underwriting, and development teams in order to triage and resolve customer issues
Meet individual and customer support team goals and objectives
Identify opportunities for process improvements for assigned functions, collaborating with management to implement agreed upon solutions

Customer Support Associate

As a Customer Support Associate at Human Interest, you are the frontline face of...

Location

United States , Lindon

Salary:

18.00 - 21.00 USD / Hour

Human Interest

Expiration Date

Until further notice

Requirements

1+ years of experience in a customer facing role - i.e. customer support or account management/call center experience, preferred but not required, or commensurate college experience
Passion for serving customers
Strong organizational skills
you are able to juggle multiple tasks with varying deadlines and stakeholders without dropping the ball
Ability to communicate with confidence, professionalism and empathy over the phone and through email
You remain composed in high-stress situations and convey empathy for our customers
Meticulous attention to detail - rarely making typos and noticing discrepancies
Demonstrated ability to remain highly productive and organized in an elevated-noise, open-office environment

Job Responsibility

Manage a steady volume of inbound customer inquiries, primarily through phone, live chat, and email conversations
Work cross-functionally with internal and external partners to solve customer issues
Service a geographically diverse customer base
Provide best in class customer service
Work in a fast-paced evolving startup environment
Manage follow-ups with customers as required
Help other areas of the organization when needed
Manage performance to company set standards and adhere to a workforce management schedule

What we offer

A great 401(k) plan: Our own! Our 401(k) includes a dollar-for-dollar employer match up to 4% of compensation (immediately vested) and $0 plan fees
Top-of-the-line health plans, as well as dental and vision insurance
Competitive time off and parental leave
Addition Wealth: Unlimited access to digital tools, financial professionals, and a knowledge center to help you understand your equity and support your financial wellness
Lyra: Enhanced Mental Health Support for Employees and dependents
Carrot: Fertility healthcare and family forming benefits
Candidly: Student loan resource to help you and your family plan, borrow, and repay student debt
Monthly work-from-home stipend
quarterly lifestyle stipend
Engaging team-building experiences, ranging from virtual social events to team offsites, promoting collaboration and camaraderie

Fulltime

Community Support Associate & Respite Specialist

Work Where You Can Make an IMPACT. Are you looking for evening or daytime hours ...

Location

United States , Buffalo; Alden; Grand Island; Orchard Park; Cheektowaga; West Seneca

Salary:

18.38 USD / Hour

Aspire of WNY

Expiration Date

Until further notice

Requirements

High School Diploma or GED equivalent
Valid New York State Driver’s License

Job Responsibility

Support people with Developmental Disabilities with recreational activities such as volunteering, shopping, cooking, budgeting and so much more in the community and in their home

What we offer

401(k)
401(k) matching
Employee assistance program
Referral program
Tuition reimbursement

Fulltime

Sales Support Associate

Entry-level position is a feeder role to our Sales Executive path and involves p...

Location

United States , Hartford

Salary:

60000.00 - 62000.00 USD / Year

KARL STORZ

Expiration Date

Until further notice

Requirements

Bachelor's Degree or relevant experience (2-4 years preferred in sales)
Strong interpersonal, organizational, and communication skills
Ability to lift 35 LBS
Demonstrated proficiency with technology and medical products
Valid driver's license and daily travel to customer sites

Job Responsibility

Conduct product demonstrations and customer evaluations
Present and differentiate KARL STORZ products, features, and benefits
Build strong, compliant relationships with key stakeholders (nurses, physicians, administrators, etc.)
Provide sales quotes, service agreements, and promotional support
Train and educate customers on product care and handling
Manage and track demonstration products and provide timely updates to customers

What we offer

Medical / Dental / Vision including a state-of-the-art wellness program and pet insurance
3 weeks vacation, 11 holidays plus paid sick time
Up to 8 weeks of 100% paid company parental leave
401(k) retirement savings plan providing a match of 60% of the employee’s first 6% contribution
Section 125 Flexible Spending Accounts
Life, STD, LTD & LTC Insurance
Tuition pre-imbursement up to $5,250 per year
Fitness reimbursement of up to $200 annually

Fulltime

Associate Product Support Specialist

Bloomreach is building the world’s premier agentic platform for personalization....

Location

Czechia

Salary:

Not provided

Bloomreach

Expiration Date

Until further notice

Requirements

Basic understanding of HTML, CSS, JS
Problem solving skills (from identification to resolution)
Analytical thinking and ability to learn quickly
English language (advanced or native level)
Interest in data analytics and online marketing
Know how to communicate and build relationships over time with clients
Previous work experience in a client facing role, support or in marketing

Job Responsibility

Provide consulting to Bloomreach Engagement users through live chat or other channels if needed
Cover product and technical questions about the Bloomreach Engagement platform and related technologies
Answer questions about different marketing related topics
Help clients understand how to create reports, segmentations, campaigns or analyses
Diagnose requests, walk customers through the problem-solving process and/or refer the most specialized cases to experts
As an expert, provide help to other consultants with advanced use-cases
Work on rotations day/night for US hours (Day shift: 9AM-5PM, Night shift: 5PM-1AM)
Work day shift for EMEA hours (9AM-5PM)

What we offer

A great deal of freedom and trust
Flexible working hours
Virtual-first work with Hubs across three continents
Company events
5 paid days off to volunteer
People Development Program
Communication coach available
Leader Development Program
$1,500 professional education budget annually
Employee Assistance Program with counselors

Fulltime

Pre-Sales Support Associate

MantraCare is a global leader in wellness and healthcare solutions, integrating ...

Location

India , Delhi

Salary:

40000.00 - 60000.00 INR / Month

MantraCare

Expiration Date

Until further notice

Requirements

Background in Psychology (Master’s degree or equivalent)
Strong communication skills and the ability to present complex ideas clearly
Experience in a client-facing or support role
Ability to work in a fast-paced, sales-driven environment

Job Responsibility

Provide pre-sales support for psychology-related services
Understand client needs and provide tailored solutions based on their requirements
Prepare proposals and presentations for potential clients
Support the sales team with technical expertise and consultative selling
Assist in gathering customer feedback and refining services accordingly

What we offer

Impactful Role – Play a key part in delivering wellness and EAP solutions by bridging client needs and our offerings
Delhi Location – Collaborate in-office in Delhi’s vibrant corporate ecosystem, working closely with sales, marketing, and product teams
Team-Driven Culture – Join a cross-functional team where your contribution to pre-sales strategy is valued and your ideas can influence client success
Growth & Opportunity – With exposure to client-facing proposal work, you’ll develop skills that fast-track careers into sales, account management, or strategy
Purpose-Driven Mission – Be part of a company that’s making wellness accessible and impactful—your support helps shape how organizations care for their people

Fulltime

Ops Support Associate

The Ops Support Associate is an entry-level position responsible for providing o...

Location

Mexico , Ciudad De Mexico

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

2-5 years of relevant experience
proficient in Microsoft Office
consistently demonstrates clear and concise written and verbal communication skills
ability to work in fast pace and changing environment
ability to analyze data and solve problems
proven organizational and time management skills

Job Responsibility

identify, analyze, and solve key issues of assigned area and deliver supporting documents to corresponding areas
assist with the management of various reports, including business reporting, monthly operating report, and business scorecard and provide constant and clear communication regarding local policies and processes
assist in the execution and monitoring of processes and data, ensuring efficiency and client satisfaction
organize, develop, and maintain Continuity of Business, Resolution planning and Business Review Templates
administer and maintain applications for the generation of Dashboards indicators in the effectiveness of processes
monitor requirements related to compliance with Corporate Policies
monitor and implement corrective actions derived from MCA reviews and other control entities
conduct administration activities for collections, including maintaining applications, providing support to collections administration systems and implementing global and local projects in the collection process

Fulltime

Support Associate

Robert Half

Location:
United States , Rock Island

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
March 14, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Support Associate

Client Support Associate

Partnership Support Associate

Customer Support Associate

Community Support Associate & Respite Specialist

Sales Support Associate

Associate Product Support Specialist

Pre-Sales Support Associate

Ops Support Associate

Support Associate

Robert Half

Location:United States , Rock Island

Category:Customer Service

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:March 14, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Support Associate

Client Support Associate

Partnership Support Associate

Customer Support Associate

Community Support Associate & Respite Specialist

Sales Support Associate

Associate Product Support Specialist

Pre-Sales Support Associate

Ops Support Associate

Location:
United States , Rock Island

Category:
Customer Service

Contract Type:
Not provided

Job Posted:
March 14, 2026