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Robert Half · Customer Service

Support Associate

United States, Rock Island · Job Posted March 14, 2026

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Job Description

A long-standing Rock Island company is looking for a reliable and energetic Support Associate to join their team. This role is ideal for someone who likes a mix of customer interaction, office tasks, and light physical work throughout the day. If you enjoy staying busy and being cross-trained in several areas, this could be a great fit.

Job Responsibility

Serve as the first point of contact for walk‑in customers
Manage incoming calls, especially during peak seasonal periods
Process payments and enter transactions into internal systems
Assist with organizing paperwork, labeling files, and maintaining records
Reach out to customers with updates, reminders, and scheduling details
Create order documentation, including work orders and invoices
Help tidy and restock products to maintain an orderly workspace

Requirements

Excellent accuracy and attention to detail
Comfortable navigating Excel and Word
Ability to lift and move up to 50 lbs when needed
Professional, friendly customer service skills — in person and over the phone
Dependable follow‑through and ability to complete tasks fully
Clear communication and willingness to ask questions to stay aligned

Nice to have

Be proactive and jump in wherever they’re needed
Stay occupied by organizing or cleaning even when it’s slower
Build relationships with returning customers
Maintain a positive, focused attitude throughout the day
Show consistent attendance and support the team during busy stretches

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Robert Half - All Job Offers

Rock Island

Support Associate

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