CrawlJobs Logo
Verifiable Logo Verifiable · IT - Software Development

Support and Services Engineer

· Job Posted January 10, 2026
Apply Position
Job Link Share

Job Description

Verifiable is a credentialing and network monitoring platform built to help healthcare organizations optimize operations with error-free, fast verifications and to stay compliant with ease. We are an official Salesforce vendor, winning the 2024 Salesforce Partner Innovation Award, and also were named to Inc. 5000 2025, the most prestigious ranking of America's fastest-growing private companies. We work with leading healthcare organizations such as Humana Dental, Zelis, Talkspace, Headway, Empower Pharmacy, and many others.

Job Responsibility

  • Own and resolve post-go-live technical requests from customers, including configuration updates, data imports, and managed service tasks, with a focus on timely resolution and high customer satisfaction
  • Collaborate with CSMs and the Support team to triage and manage technical escalations from live customers
  • Work closely with Product and Engineering to support customer rollouts of new features and managed package upgrades
  • Track and log time against customer requests, ensuring transparency in effort and accurate scoping
  • Translate customer needs into defined technical requirements and solution designs
  • Draft, scope, and refine customer-facing Statements of Work (SOWs) for new or expanded post-go-live services
  • Deliver configuration updates in Salesforce, including objects, fields, flows, layouts, reports, dashboards, and permission sets
  • Maintain documentation and best practices to support recurring or common post-go-live needs
  • Participate in planning and stand-ups to track deadlines, progress, and scope changes for ongoing work
  • Identify opportunities to improve customer outcomes through better configuration, automation, and data structure

Requirements

  • 3+ years of experience with Salesforce configuration and administration with a strong desire to deepen your technical expertise in a dynamic environment
  • Proven ability to troubleshoot and resolve technical issues in a post-go-live SaaS environment
  • Strong communication skills and ability to work cross-functionally with CSMs, Support, Product, and Engineering
  • Experience with managing multiple concurrent requests from live customers
  • Familiarity with managed package upgrades, Salesforce flows, dashboards, reports, and permission sets
  • Experience delivering managed services work such as data imports, admin configuration, and system enhancements
  • Ability to translate business requirements into scalable and maintainable solutions
  • Comfortable working in a fast-paced startup environment with evolving priorities
  • Salesforce certifications such as Sales Cloud Consultant, Business Analyst

Nice to have

  • Experience in healthcare, credentialing, or related regulated industries
  • Familiarity with DevOps for Salesforce, including CI/CD pipelines, Git version control, and automated deployment tools
  • Salesforce certifications such as Sales Cloud Consultant, Business Analyst
  • Exposure to advanced Salesforce features (e.g., Communities, Einstein Analytics, Health Cloud, Government Cloud)

What we offer

  • Health/Vision/Dental plans
  • unlimited PTO
  • new Apple equipment
  • startup equity as part of your comp package
Verifiable - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Support and Services Engineer

8 matching positions

Facilities And Services Support Cell Tech Engineer

We currently have an exciting opportunity for a Facilities and Services Support ...
Location
Location
United Kingdom , Northampton
Salary
Salary:
Not provided
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Safety-conscious with the ability to identify potential hazards and take the necessary steps to reduce or eliminate the risk
  • Strong understanding of facilities engineering principles, including both mechanical and electrical disciplines, with proven experience as a lead facilities engineer or similar role
  • Relevant qualification (HNC or HND) in facilities engineering or a mechanical engineering discipline
  • Ability to identify potential issues and develop cost-effective solutions to ensure optimal performance and longevity of system reliability
  • Excellent verbal and written communication skills to facilitate collaboration with various stakeholders, including contractors, vendors and cross-functional internal teams
  • Ability to use MS office (including Word & Excel) and a understanding of CMMS systems (ideally SAP)
Job Responsibility
Job Responsibility
  • Ensuring safety systems and practices are followed at all times, and that meaningful safety for life conversations are taking place frequently
  • Identify and manage asset reliability risks that could adversely affect operations, ensuring compliance with safety and quality standards
  • Develop and implement appropriate predictive and preventive maintenance strategies based on reliability data to ensure equipment reliability and efficiency
  • Work closely with the engineering and maintenance teams to integrate new technologies and methods that increase reliability and performance
  • Prepare reports and documentation to record findings, make recommendations and track performance failures and improvement measures
  • Identify and propose new technologies and processes that can improve equipment performance and reliability
  • Analyse the failure modes of equipment and systems to prevent failures and downtime using FMECA and apply statistical analysis to predict future system reliability and risk of failure
  • Work closely with other engineers and professionals to design out failure where necessary and ensure reliability and durability of new Capital Investment Projects
  • Resourcing overtime and manning in line with operational requirements & management request
What we offer
What we offer
  • Competitive salary & benefits, including holiday, pension, and a Cycle to Work scheme
  • Ongoing training and development opportunities
  • 24/7 confidential support for you and your family
  • Flexible working options and family-friendly policies
  • Guaranteed interview for candidates meeting essential criteria (Disability Confident Employer)
  • Fulltime
Read More
Arrow Right

Geoint Systems Engineer Support - Imaging And Targeting Support (I&Ts)

DCS Corp has an exciting opportunity for a position providing GEOINT Systems Eng...
Location
Location
United States , Beavercreek
Salary
Salary:
Not provided
dcscorp.com Logo
DCS Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • U.S. Citizenship is required
  • Master's or Doctorate Degree in a related field and at least 20 years of experience, 12 years of which must be in the DoW/DoD
  • Bachelor's degree and 25 years of experience in the respective technical/professional discipline being performed, 15 years of which must be in the DoW/DoD
  • or 30 years directly related experience, 20 years of which must be in the DoW/DoD
  • Bachelor's degree in Engineering is required to be from an ABET accredited program
  • An adjudicated DoD Top Secret Security clearance on the First Day of employment
Job Responsibility
Job Responsibility
  • Provide support to Imaging and Targeting Support (I&TS) including airborne ISR engineering responsibility for performing analysis and making recommendations for the Next Generation U-2 Electro-Optical/Hyperspectral Sensor
  • Assist with defining system specifications, input/output processes, parameters to meet business requirements, and hardware/software compatibility
  • Assist in developing and leading technical projects
  • Assist with fact-finding and research as required for the project
  • Assist with designing test and evaluation requirements based on research and analysis
  • Assist with establishing and recommending changes to the program which affect performance and advise the Government team and management on matters concerning hardware, software, and future upgrades
  • Assist with reviewing system interface documentation and technical specifications for AFLCMC/WIN
  • Interface with all levels of management and personnel and provide acquisition technical and management expertise with a strong background in planning, organizing, and coordinating various types of programs
  • Assist with executing engineering design on various systems to include requirements definition and design evaluation
  • Assist with integrating technology with operational requirements to improve weapons system capability and supportability
  • Fulltime
Read More
Arrow Right

Geoint Systems Engineer Support - Imaging and Targeting Support (I&Ts)

Location
Location
United States , Beavercreek
Salary
Salary:
Not provided
dcscorp.com Logo
DCS Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • U.S. Citizenship is required
  • A Master’s or Doctorate Degree in a related field and at least 20 years of experience, 12 years of which must be in the DoW/DoD
  • Bachelor’s degree and 25 years of experience in the respective technical/professional discipline being performed, 15 years of which must be in the DoW/DoD
  • or 30 years directly related experience, 20 years of which must be in the DoW/DoD
  • The candidate’s Bachelor's degree in Engineering is required to be from an ABET accredited program
  • An adjudicated DoD Top Secret Security clearance on the First Day of employment.
Job Responsibility
Job Responsibility
  • Provide support to Imaging and Targeting Support (I&TS) including airborne ISR engineering responsibility for performing analysis and making recommendations for the Next Generation U-2 Electro-Optical/Hyperspectral Sensor
  • Assist with defining system specifications, input/output processes, parameters to meet business requirements, and hardware/software compatibility
  • Assist in developing and leading technical projects
  • Assist with fact-finding and research as required for the project
  • Assist with designing test and evaluation requirements based on research and analysis
  • Assist with establishing and recommending changes to the program which affect performance and advise the Government team and management on matters concerning hardware, software, and future upgrades
  • Assist with reviewing system interface documentation and technical specifications for AFLCMC/WIN
  • Interface with all levels of management and personnel and provide acquisition technical and management expertise with a strong background in planning, organizing, and coordinating various types of programs
  • Assist with executing engineering design on various systems to include requirements definition and design evaluation
  • Assist with integrating technology with operational requirements to improve weapons system capability and supportability
  • Fulltime
Read More
Arrow Right

GEOINT Systems Engineer Support - Imaging and Targeting Support

DCS Corp has an exciting opportunity for a position providing GEOINT Systems Eng...
Location
Location
United States , Beavercreek
Salary
Salary:
Not provided
dcscorp.com Logo
DCS Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • U.S. Citizenship is required
  • Master’s or Doctorate Degree in a related field and at least 20 years of experience, 12 years of which must be in the DoW/DoD
  • Bachelor’s degree and 25 years of experience in the respective technical/professional discipline being performed, 15 years of which must be in the DoW/DoD
  • or 30 years directly related experience, 20 years of which must be in the DoW/DoD
  • Bachelor's degree in Engineering from an ABET accredited program
  • Adjudicated DoD Top Secret Security clearance
Job Responsibility
Job Responsibility
  • Provide support to Imaging and Targeting Support (I&TS) including airborne ISR engineering responsibility for performing analysis and making recommendations for the Next Generation U-2 Electro-Optical/Hyperspectral Sensor
  • Assist with defining system specifications, input/output processes, parameters to meet business requirements, and hardware/software compatibility
  • Assist in developing and leading technical projects
  • Assist with fact-finding and research as required for the project
  • Assist with designing test and evaluation requirements based on research and analysis
  • Assist with establishing and recommending changes to the program which affect performance and advise the Government team and management on matters concerning hardware, software, and future upgrades
  • Assist with reviewing system interface documentation and technical specifications for AFLCMC/WIN
  • Interface with all levels of management and personnel and provide acquisition technical and management expertise
  • Assist with executing engineering design on various systems to include requirements definition and design evaluation
  • Assist with integrating technology with operational requirements to improve weapons system capability and supportability
  • Fulltime
Read More
Arrow Right

Lead Engineer - Professional Services and Managed Services

Customer Solution Centers are made up of teams that provide remote (off-site) se...
Location
Location
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Advanced University degree: post-graduate degree (i.e., Master of Arts/Science, MBA, etc.). Typically 1-2 year completion beyond first level University degree. or equivalent experience
  • 7+ years experience in relevant technologies and customer environments
  • Relevant industry qualification where applicable
  • Excellent verbal and written English and Spanish communication skills. Additional technical communication skills in Portuguese are highly desired
  • Advanced network design skills related to HPE Networking products and technologies (including both legacy Aruba and Juniper products)
  • Prior experience deploying Agentic AI preferred
  • Advanced troubleshooting skills in a technical environment
  • Excellent analytical and problem-solving skills
  • Advanced networking troubleshooting skills
  • Specific knowledge and training with the Aruba and Juniper products. Knowledge of Cisco Systems or other similar vendor products desired
Job Responsibility
Job Responsibility
  • Perform network design, lead implementations, and resolve technical escalations for major/complex incidents
  • Perform Professional Services and Managed Services tasks
  • Coach other engineers
  • Help develop a new delivery center working with established teams in India, Colombia, Costa Rica, and the United States
  • Contribute to the development of innovative principles and ideas
  • Provide highly innovative solutions
  • Lead large, cross-division functional teams or projects that affect the organization's long-term goals and objectives
  • Participate in cross-division, multi-function teams
  • Provide mentoring and guidance to lower level employees
  • Develop strategy and sets functional policy and direction
What we offer
What we offer
  • Health & Wellbeing: comprehensive suite of benefits that supports physical, financial and emotional wellbeing
  • Personal & Professional Development: specific programs catered to helping you reach any career goals
  • Unconditional Inclusion: unconditionally inclusive in the way we work and celebrate individual uniqueness
  • Flexibility to manage our work and personal needs
Read More
Arrow Right

IT Support Engineer / Sr. Support Engineer

At Spectro Cloud, we are in search of a talented individual to join our IT team ...
Location
Location
India , Bengaluru
Salary
Salary:
Not provided
spectrocloud.com Logo
Spectro Cloud
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 10 years minimum experience in an IT Support role with a proven track record in growing a department
  • Crucial experience supporting international teams and providing support to employees across the US, UK, and EU time zones
  • Excellent verbal and written communication skills to partner with cross-functional teams solving hard problems and completing complex deliverables with quality
  • Excellent analytical and research skills necessary to understand and interpret request and project security-related risk, technical requirements, and industry standards
  • Direct experience supporting Okta, Google Workspace, JAMF, Slack, AI Tools (ChatGPT, Cursor, etc.) Jira, Confluence, and Zoom
Job Responsibility
Job Responsibility
  • Ensure an exceptional employee experience through clear communication and timely response to employee requests
  • Support company SaaS portfolio through best practice implementation, end user training, and license management to ensure reliable, cost-effective services and tools
  • Participate in team training, mentoring, and skill sharing in a high-performing IT department to ensure the team has the necessary skills to support a growing, dynamic environment
  • Maintain core IT infrastructure to support onboarding, offboarding, and employee lifecycle through Okta, Google Workspace, JAMF, Intune, and Atlassian tools
  • Experience in an IT support team balancing workload, meeting SLAs, and tracking performance metrics
Read More
Arrow Right

It Network Service And Support Engineer – Fixed Contract 2 Years (With German)

We are the home for all techies – or anyone who feels comfortable in the tech wo...
Location
Location
Bulgaria , Sofia
Salary
Salary:
Not provided
rewe-digital.com Logo
REWE digital
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • You have at least 4+ year hands on with routers, switches, access points, and other network devices
  • Ability to analyse and troubleshoot network issues
  • Capable to use at daily tools such as Ping and Traceroute
  • Understanding of network topologies, protocols (e.g. TCP/IP, DNS, DHCP), and IP addressing
  • Can convey technical information in a clear and understandable manner
  • Able to communicate effectively with end users and other IT teams
  • Ability to work independently
  • Very good English and German language skills
Job Responsibility
Job Responsibility
  • You strengthen our team with your experience in the successful delivery of IT services
  • Provide configuration and operation of complex networks (WAN, LAN, WLAN, BLE) using active components from the manufacturer Aruba / HPE
  • Deliver remote and telephone support to our colleagues and on-site service providers, analyse issues, and further develop our infrastructures
  • Improve the service quality of the product by identifying structural problems, implementing sustainable optimizations to reduce the incident volume
  • Ensure reliable product operation by creating application documentation, conducting quality reviews of the solution knowledge base, and preparing reports
  • You actively contribute by aligning technical requirements and business processes in close cooperation with the Product Owner and retail partners of the REWE Group
  • On-call duties applicable
What we offer
What we offer
  • Personal educational budget
  • Regular technical training
  • Foreign language classes
  • International training Library (physical books and online materials)
  • 25 days paid vacation
  • Social package (additional health and life insurance, money for transport, sports and other activities)
  • Flexible working time
  • Hackathons
  • Recreation area, table tennis, football, PS, billiard, chess
  • Cozy office building next to a park
  • Fulltime
Read More
Arrow Right

Security Support Services Engineer (L3)

The L3 Security Engineer for IPS, Proxy, and Malware Sandboxing will be a senior...
Location
Location
India , Kolkata
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Serve as the subject matter expert for all Next-Generation Firewall platforms, including hardware, virtual, and cloud-native firewalls (e.g. Palo Alto)
  • Design, implement, and maintain the bank's Anti-DDoS solution, including both on-premises appliances and cloud-based scrubbing services
  • Configure and maintain anti-DDoS solutions (such as Arbor) to mitigate volumetric and application-layer DDoS attacks
  • Monitor DDoS threats and fine-tune protection mechanisms to ensure network availability
  • Design, configure, implement complex security policies, network address translation (NAT), and VPN tunnels
  • Provide technical guidance and mentorship to L1 and L2 analysts
  • Act as the final escalation point (L3) for complex security incidents and problems, providing expert resolution and support
  • Participate in a 24x7 on-call rotation to provide incident management for mission-critical services
  • Sound analytical and troubleshooting skills and good Team Management & co-ordination skills
  • Contribute to the technology roadmap by researching, evaluating & recommending new security tools & capabilities
Job Responsibility
Job Responsibility
  • Serve as the subject matter expert for all Next-Generation Firewall platforms, including hardware, virtual, and cloud-native firewalls (e.g. Palo Alto)
  • Design, implement, and maintain the bank's Anti-DDoS solution, including both on-premises appliances and cloud-based scrubbing services
  • Configure and maintain anti-DDoS solutions (such as Arbor) to mitigate volumetric and application-layer DDoS attacks
  • Monitor DDoS threats and fine-tune protection mechanisms to ensure network availability
  • Design, configure, implement complex security policies, network address translation (NAT), and VPN tunnels
  • Provide technical guidance and mentorship to L1 and L2 analysts
  • Act as the final escalation point (L3) for complex security incidents and problems, providing expert resolution and support
  • Participate in a 24x7 on-call rotation to provide incident management for mission-critical services
  • Contribute to the technology roadmap by researching, evaluating & recommending new security tools & capabilities
  • Responsible for timely patch deployment, migration of firmware/software and deployment of configuration as part of migrated functionality, timely update of necessary signatures, and its functionality after taking complete precaution to avoid outage and downtime
  • Fulltime
Read More
Arrow Right