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St Martins Housing Trust Logo St Martins Housing Trust · -

Support and Integration Manager

United Kingdom, Norwich 34811.00 - 37562.00 GBP / Year · Job Posted June 29, 2026
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Job Description

This role focusses on enhancing service delivery, streamlining process, and managing a team to provide efficient & effective support. Managing any referral into services collaboratively with management colleagues, ensuring that access to the services is fair and transparent. The post holder will provide effective and efficient Case Management to the Floating Support Team to ensure quality of support in line with person centred and trauma informed practice.

Job Responsibility

  • Enhancing service delivery, streamlining process, and managing a team to provide efficient & effective support
  • Managing any referral into services collaboratively with management colleagues, ensuring that access to the services is fair and transparent
  • Providing effective and efficient Case Management to the Floating Support Team to ensure quality of support in line with person centred and trauma informed practice

Requirements

  • Someone with the passion and drive to support anyone finding themselves in this situation
  • Evidence of emotional resilience and tenacity to provide support, even when faced with resistance
  • Experience of supporting people who have poor mental health, addictions or who are ex-offenders
  • Ability and willingness to be flexible
  • Experience of minimal supervision, ability to manage time effectively and possess good organisational skills
  • Someone who is assertive and a good communicator, both verbally and in writing, at all levels
  • Someone with the ability to work methodically with attention to detail and keep good statistics, case notes and records

What we offer

  • A comprehensive training programme, whilst gaining experience in the fields of criminal justice, social care, mental health, and housing law
  • A personal development programme tailored to your interests within our field of work
  • Up to 29 days holiday and from your first day an additional 'birthday' holiday to be taken in your birthday month
  • Employee Assistance Programme (EAP) that provides a 24hr helpline to support you and those living at the same address (over the age of 16) through any of life's issues or problems, including up to 6 sessions of face-to-face, telephone or online counselling, per issue, per year, including CBT
  • Access to a service that provides team members and people living at that address, GP appointments 24/7 365 days a year accessible from anywhere in the world
  • Salary sacrifice schemes to lower tax contributions and increased payments into their pension
  • Non-cash benefits such as the purchase of high value items such as bikes and technology, including laptops and smartphones
  • Access to discounted products and services, including 'Blue Light' discount card, wellbeing platform, Pension scheme and life insurance
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