Support Analyst

• Microsoft 365 Administration: Utilize Microsoft 365 admin portals to support Exchange Online, SharePoint, OneDrive, Teams, and security/compliance features
• Troubleshoot issues related to access, licensing, mail flow, and application behavior
• Endpoint & Cloud Management: Administer Microsoft Intune for device configuration, compliance policies, app deployment, and Autopilot provisioning
• Manage Windows update deployment and ensure compliance across all endpoints
• Maintain and monitor cloud-based security controls, including identity protection, MFA, conditional access, and device security baselines
• Support and administer Azure AD/Entra ID user and group management
• Helpdesk Support: Handle a mixed queue of internal and client-facing support requests
• Provide timely, accurate, and professional troubleshooting across Windows endpoints, Microsoft 365 apps, networking basics, and security tools
• Document all work clearly and maintain strong communication with end users
• Operational Execution: Work independently with minimal need for escalation, demonstrating strong problem ownership
• Take responsibility for issues from initial report through final resolution
• Identify recurring issues and contribute to process improvement and knowledgebase updates
• Assist with onboarding/offboarding procedures, device setup, and license assignments
• Complete other internal and client projects and tasks assigned
• Identify opportunities to standardize solutions while accommodating client-specific needs

• Minimum of 3 years of experience in a similar role
• Strong expertise with Microsoft Intune, including device compliance, configuration profiles, and update management
• Hands-on experience with Azure administration and Microsoft 365 portals
• Proficiency in Windows update deployment, endpoint governance, and cloud-based security features
• Excellent technical troubleshooting across Windows 10/11, M365 applications, and identity services
• Strong customer service, communication, and follow-through
• A demonstrated ability to troubleshoot independently and see problems through to completion
• Excellent presentation, communication, and relationship management skills

Background in consulting, managed services, or client-delivered solutions

Annual discretionary bonus