CrawlJobs Logo
Boston Hale Logo Boston Hale · IT - Administration

Support Analyst

United Kingdom, London 30000.00 - 32500.00 GBP / Year · Job Posted December 06, 2025
Apply Position
Job Link Share

Job Description

The 1st / 2nd Line Support Analyst will be part of a new team and will provide phone support as well as hands-on, desk-side systems support for all end user issues across multiple locations. This role will provide end-to-end support for end user issues, from hands-on work to the co-ordination of other IT support teams including setting up starters and leavers, infrastructure and application groups. The Technical Support Analyst is also responsible for the installation, configuration, and troubleshooting of all end user hardware, software and related peripherals including, but not limited to desktops, laptops, printers, MFD's and all mobile devices.

Job Responsibility

  • Provide phone support as well as hands-on, desk-side systems support for all end user issues across multiple locations
  • Provide end-to-end support for end user issues, from hands-on work to the co-ordination of other IT support teams including setting up starters and leavers, infrastructure and application groups
  • Responsible for the installation, configuration, and troubleshooting of all end user hardware, software and related peripherals including desktops, laptops, printers, MFD's and all mobile devices
  • Responsible for providing technical assistance and end user support
  • Must deliver exemplary customer service to all users
  • 50:50 1st Line : 2nd Line support tasks

Requirements

  • Hands-on experience managing customer issues through a ticketing solution (Freshservice or a similar ITSM tool)
  • Desktop Support (Windows 10/11 & MacOS)
  • Laptop deployment
  • OKTA
  • O365/Exchange administration tasks
  • Active Directory/Azure Active Directory admin
  • Microsoft InTune
  • AV meeting room setup and support
  • Microsoft Office application including Teams/Zoom
  • Basic working knowledge of networking & DNS
  • Knowledge of Hardware (Laptops & Printers)
  • Supporting Client VPN Access
  • Ability to troubleshoot printing issues
  • Passionate about customers and service
  • Able to work in a dynamic environment, prioritising and multi-tasking effectively
  • Able to demonstrate expertise in providing end user PC support and problem resolution on complex PC hardware and software issues
  • Able to display strong problem-solving abilities and excellent communication, customer handling and inter-personal skills

Nice to have

  • ITIL experience would be useful
  • OKTA would be beneficial
  • AD / Azure AD / Entra IT would be useful

What we offer

  • 25 days of holiday to start and one extra day per year until you max out at 30 days
  • 1 floating holiday on top of this
  • 6 extra summer days off over summer
  • 8 extra wellness days (these are not sick days) that we can use for almost anything
  • We usually shut down over Christmas for a week
  • Potential for a 7.5% performance based bonus (Company plus individual performance)
Boston Hale - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Support Analyst

8 matching positions

Support Analyst

The Support Analyst is responsible for providing day-to-day technical support fo...
Location
Location
United States , Lisle
Salary
Salary:
90000.00 - 100000.00 USD / Year
powerconstruction.net Logo
Power Construction
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum of 3 years of experience in a similar role
  • Strong expertise with Microsoft Intune, including device compliance, configuration profiles, and update management
  • Hands-on experience with Azure administration and Microsoft 365 portals
  • Proficiency in Windows update deployment, endpoint governance, and cloud-based security features
  • Excellent technical troubleshooting across Windows 10/11, M365 applications, and identity services
  • Strong customer service, communication, and follow-through
  • A demonstrated ability to troubleshoot independently and see problems through to completion
  • Excellent presentation, communication, and relationship management skills
Job Responsibility
Job Responsibility
  • Microsoft 365 Administration: Utilize Microsoft 365 admin portals to support Exchange Online, SharePoint, OneDrive, Teams, and security/compliance features
  • Troubleshoot issues related to access, licensing, mail flow, and application behavior
  • Endpoint & Cloud Management: Administer Microsoft Intune for device configuration, compliance policies, app deployment, and Autopilot provisioning
  • Manage Windows update deployment and ensure compliance across all endpoints
  • Maintain and monitor cloud-based security controls, including identity protection, MFA, conditional access, and device security baselines
  • Support and administer Azure AD/Entra ID user and group management
  • Helpdesk Support: Handle a mixed queue of internal and client-facing support requests
  • Provide timely, accurate, and professional troubleshooting across Windows endpoints, Microsoft 365 apps, networking basics, and security tools
  • Document all work clearly and maintain strong communication with end users
  • Operational Execution: Work independently with minimal need for escalation, demonstrating strong problem ownership
What we offer
What we offer
  • Annual discretionary bonus
Read More
Arrow Right

Support Analyst

We’re seeking a skilled Support Analyst with 3-5 years of experience to provide ...
Location
Location
United States , Bellevue
Salary
Salary:
Not provided
range.com Logo
Range
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3-5 years of experience in a support or technical role
  • SaaS startup or FinTech experience preferred
  • Strong problem-solving and written communication skills
  • BS or BA preferred
  • Experience using financial services technology
  • An interest in the tech industry and/or consumer fintech experience
Job Responsibility
Job Responsibility
  • Assist our members with questions on how to use the Range platform
  • First line of defense on technical issues they are experiencing
  • Figure out the member's problem quickly and effectively offer the right solution
  • Create and maintain a knowledge library of how Range works
  • Maintain success metrics and data as directed
  • Be an active part of a collaborative team and share best practices
  • Refine our customer-facing AI agent to scale support
  • Leverage AI tools to uplevel your daily output
What we offer
What we offer
  • Comprehensive health coverage: Medical, dental, and vision
  • 401k plan
  • Technology allowance
  • PTO
  • Top of Market Pay
  • Paid parental leave
  • Fulltime
Read More
Arrow Right

Support Analyst

We’re seeking a skilled Support Analyst with 3-5 years of experience to provide ...
Location
Location
United States , McLean
Salary
Salary:
Not provided
range.com Logo
Range
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3-5 years of experience in a support or technical role
  • SaaS startup or FinTech experience preferred
  • Strong problem-solving and written communication skills
  • BS or BA preferred
  • Experience using financial services technology
  • An interest in the tech industry and/or consumer fintech experience
Job Responsibility
Job Responsibility
  • Assist our members with questions on how to use the Range platform
  • First line of defense on technical issues they are experiencing
  • Figure out the member's problem quickly and effectively offer the right solution
  • Create and maintain a knowledge library of how Range works
  • Maintain success metrics and data as directed
  • Be an active part of a collaborative team and share best practices
  • Refine our customer-facing AI agent to scale support
  • Leverage AI tools to uplevel your daily output
What we offer
What we offer
  • Comprehensive health coverage: Medical, dental, and vision
  • 401k plan
  • Technology allowance
  • PTO
  • Top of Market Pay
  • Paid parental leave
  • Fulltime
Read More
Arrow Right

Support Analyst

We're looking for a Support Analyst to join the Global Customer Support (GCS) te...
Location
Location
United States , Atlanta
Salary
Salary:
Not provided
planetly.com Logo
Planetly
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Degree, higher education qualification, or 2–4 years' work experience in a similar technical support role
  • Experience with the OneTrust Privacy platform or relevant technical skills (e.g., HTML, CSS, JavaScript, React, APIs/integrations)
  • Ability to learn rapidly and master new modules and technologies
  • Well-developed analytical and troubleshooting skills for complex web-based software
  • Familiarity with development processes, operating systems, browsers, and programming languages
  • Flexibility to work alternative shift patterns to support coverage and new releases
Job Responsibility
Job Responsibility
  • Take support cases from the Level 2 or 3 support queue and work directly with customers to troubleshoot and address issues
  • Actively manage a varied workload of customer support cases, keeping customers regularly updated on progress
  • Collaborate across OneTrust teams, including Product and Engineering, to identify root causes and deliver solutions
  • Develop and maintain deep knowledge of specific areas of the OneTrust Privacy Platform
  • Support customers in configuring, optimizing, and troubleshooting these modules to meet their privacy program goals
  • Build privacy industry expertise, including maintaining CIPP/E or CIPM certifications
  • Contribute to the support community by creating knowledge articles and suggesting process improvements
  • Work individually to manage time and commitments while meeting performance expectations
What we offer
What we offer
  • Comprehensive healthcare coverage
  • Flexible PTO
  • Equity RSUs
  • Annual performance bonus opportunities
  • Retirement account support
  • 14+ weeks of paid parental leave
  • Career development opportunities
  • Company-paid privacy certification exam fees
  • Fulltime
Read More
Arrow Right

Support Analyst

Candidate will be a member of the Capitol Area Support Team located in Harrisbur...
Location
Location
United States , Harrisburg
Salary
Salary:
Not provided
oceanbluecorp.com Logo
Ocean Blue Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Monitor incident queues for issues and take ownership and assist customers as required
  • Keep all support tickets up to date and well documented
  • As required, provided documentation on issue resolution for other teams
  • Monitor and report on PC issues, escalate issues
  • work with other teams including SCCM, Active Directory, Security, and the IT Service Desk
  • All security, health and safety requirements of the PEMA facility must be met by the candidate
  • Candidate will be responsible for maintaining device compliance and health
  • this includes tracking down PC’s that have broken SCCM clients, are out of compliance with updates, or are reported to have application or operating system issues
Job Responsibility
Job Responsibility
  • Provide workstation, laptop and Mac support
  • including deployment, configuration, and troubleshooting
  • Supporting workstations, laptops, Macs, and all device peripherals (print issues, docking issues, scanning, etc.)
What we offer
What we offer
  • free parking (employee parking lot)
  • Fulltime
Read More
Arrow Right

Support Analyst

We are looking for a Support Analyst to provide frontline operational support fo...
Location
Location
United Kingdom , Warwick
Salary
Salary:
30000.00 - 40000.00 GBP / Year
morson.com Logo
Morson Talent
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience in a support, service desk, or application support role within a digital or technical environment
  • Strong understanding of ticketing systems and support processes (experience with tools such as Jira is desirable)
  • Excellent written and verbal communication skills, with confidence in client-facing situations
  • Strong organisational skills and the ability to manage multiple priorities under pressure
  • Familiarity with development lifecycles, deployment processes, and monitoring or alerting tools
Job Responsibility
Job Responsibility
  • Ticket Triage & Case Management
  • Act as the first point of contact for incoming support tickets, ensuring accurate logging, categorisation, and prioritisation in line with agreed SLAs
  • Carry out initial diagnostics, gather relevant information, and replicate issues where possible to determine the correct escalation path
  • Maintain ownership of tickets throughout their lifecycle, providing clear documentation and timely progression to resolution
  • Client Communication
  • Deliver clear, concise, and professional updates to clients regarding progress, actions taken, and next steps
  • Manage expectations effectively, balancing client needs with internal capacity and SLA commitments
  • Support proactive communication during high-priority incidents or service disruptions
  • Incident, Problem & Change Support
  • Assist with incident management by validating issues, gathering evidence, and escalating critical problems quickly
What we offer
What we offer
  • Benefits
  • Fulltime
Read More
Arrow Right

Ai Support Analyst (Chatbot Support)

We are looking for a Junior L1 Support Analyst to provide first-line support for...
Location
Location
Mexico , Guadalajara
Salary
Salary:
25000.00 MXN / Month
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong English communication skills (C1 or B2 plus)
  • Understanding of chatbots / conversational AI systems (required)
  • Ability to follow processes and work with ticketing systems
  • Strong analytical and problem-solving mindset
  • Ability to quickly learn new tools and technologies
  • Good attention to detail and organizational skills
Job Responsibility
Job Responsibility
  • Act as the first point of contact for chatbot-related queries and issues
  • Respond to basic user questions and provide accurate, timely resolutions
  • Monitor chatbot interactions and identify potential issues or gaps
  • Escalate complex or unresolved issues to L2 support following defined processes
  • Review and analyze previous tickets to identify patterns and apply existing solutions
  • Categorize issues correctly and ensure proper documentation in the ticketing system
  • Maintain high standards of customer service and communication
  • Continuously learn chatbot features, updates, and functionalities
What we offer
What we offer
  • Grocery Tickets - 12% of base salary
  • Saving funds - 12% of base salary
  • 30 days of Christmas bonus
  • 12 days of vacations
  • 50% Vacation bonus
  • 5 personal days per year
  • Medical insurance (You and your family)
  • Life insurance
  • Opportunity to grow in the company
  • Fulltime
Read More
Arrow Right

Junior L1 Support Analyst (Chatbot Support)

We are looking for a Junior L1 Support Analyst to provide first-line support for...
Location
Location
Mexico , Guadalajara
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong English communication skills (written and verbal)
  • Basic understanding of chatbots / conversational AI systems (training can be provided)
  • Ability to follow processes and work with ticketing systems
  • Strong analytical and problem-solving mindset
  • Ability to quickly learn new tools and technologies
  • Good attention to detail and organizational skills
Job Responsibility
Job Responsibility
  • Act as the first point of contact for chatbot-related queries and issues
  • Respond to basic user questions and provide accurate, timely resolutions
  • Monitor chatbot interactions and identify potential issues or gaps
  • Escalate complex or unresolved issues to L2 support following defined processes
  • Review and analyze previous tickets to identify patterns and apply existing solutions
  • Categorize issues correctly and ensure proper documentation in the ticketing system
  • Maintain high standards of customer service and communication
  • Continuously learn chatbot features, updates, and functionalities
  • Fulltime
Read More
Arrow Right