Support Analyst, Randstad

Randstad

Location:
Canada, Vancouver

Category:
IT - Administration

Contract Type:
Not provided

Salary:

52.58 - 59.16 CAD / Hour

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Job Description:

Are you an experienced Support Analyst in search of your next contract opportunity? Our high-profile client is seeking to hire a Support Analyst to join their talented team on a 6-month contract with a strong probability of extension. Apply for this amazing opportunity if this sounds like a good fit for you!

Job Responsibility:

Perform governance tasks for Incident and Problem Management, including trend analysis, post-implementation reviews (PIR), and supporting Root Cause Analysis efforts
Manage and participate in the Major Incident Management process, ensuring effective governance and communication with stakeholders
Deliver post-incident reports, summarizing key details of major incidents
Enhance operational workflows through process improvements, automation, and continuous review of incident management tools
Analyze incident and problem data to identify trends and root causes, recommending proactive measures
Collaborate with technology teams to uphold standards and improve incident response processes
Partner with internal teams to improve the Configuration Management Database in support of Incident and Problem Management processes
Initiate and drive projects to solve business problems, even in high-ambiguity situations
Provide training and guidance on best practices and protocols in incident and problem management.

Requirements:

Degree in Computer Science, or a related field or an equivalent combination of experience and post-secondary education
Information Technology Infrastructure Library (ITIL) Version 4 Foundation Certification or greater
Minimum of 3 years’ experience in an ITIL process lead role
Must be able to work occasional weekends and evenings for regular Major Incident Management reviews
Experience in managing and administering ServiceNow and PagerDuty as incident management tools
Adaptable, flexible, and a self-starter who can be agile and prioritize their workload effectively
Excellent communication skills - both written and oral
Proven ability to excel in a highly collaborative environment
Passionate about cross-functional engagement, enrollment, and alignment
Demonstrated capacity to manage multiple priorities, work under high pressure and deliver high quality product while adhering to tight timelines
A team player that truly believes they are successful when the organization is successful.

What we offer:

Highly competitive market hourly rates
A 6 month contract with a strong probability of extension
Remote interview process

Additional Information:

Job Posted:
April 10, 2025

Expiration:
May 26, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Support Analyst

Randstad

Location:Canada, Vancouver

Category:IT - Administration

Contract Type:Not provided