Support Analyst Job at Range (Bellevue)

Support Analyst

The Support Analyst is responsible for providing day-to-day technical support fo...

Location

United States , Lisle

Salary:

90000.00 - 100000.00 USD / Year

Power Construction

Expiration Date

Until further notice

Requirements

Minimum of 3 years of experience in a similar role
Strong expertise with Microsoft Intune, including device compliance, configuration profiles, and update management
Hands-on experience with Azure administration and Microsoft 365 portals
Proficiency in Windows update deployment, endpoint governance, and cloud-based security features
Excellent technical troubleshooting across Windows 10/11, M365 applications, and identity services
Strong customer service, communication, and follow-through
A demonstrated ability to troubleshoot independently and see problems through to completion
Excellent presentation, communication, and relationship management skills

Job Responsibility

Microsoft 365 Administration: Utilize Microsoft 365 admin portals to support Exchange Online, SharePoint, OneDrive, Teams, and security/compliance features
Troubleshoot issues related to access, licensing, mail flow, and application behavior
Endpoint & Cloud Management: Administer Microsoft Intune for device configuration, compliance policies, app deployment, and Autopilot provisioning
Manage Windows update deployment and ensure compliance across all endpoints
Maintain and monitor cloud-based security controls, including identity protection, MFA, conditional access, and device security baselines
Support and administer Azure AD/Entra ID user and group management
Helpdesk Support: Handle a mixed queue of internal and client-facing support requests
Provide timely, accurate, and professional troubleshooting across Windows endpoints, Microsoft 365 apps, networking basics, and security tools
Document all work clearly and maintain strong communication with end users
Operational Execution: Work independently with minimal need for escalation, demonstrating strong problem ownership

What we offer

Annual discretionary bonus

Support Analyst

We’re seeking a skilled Support Analyst with 3-5 years of experience to provide ...

Location

United States , McLean

Salary:

Not provided

Range

Expiration Date

Until further notice

Requirements

3-5 years of experience in a support or technical role
SaaS startup or FinTech experience preferred
Strong problem-solving and written communication skills
BS or BA preferred
Experience using financial services technology
An interest in the tech industry and/or consumer fintech experience

Job Responsibility

Assist our members with questions on how to use the Range platform
First line of defense on technical issues they are experiencing
Figure out the member's problem quickly and effectively offer the right solution
Create and maintain a knowledge library of how Range works
Maintain success metrics and data as directed
Be an active part of a collaborative team and share best practices
Refine our customer-facing AI agent to scale support
Leverage AI tools to uplevel your daily output

What we offer

Comprehensive health coverage: Medical, dental, and vision
401k plan
Technology allowance
PTO
Top of Market Pay
Paid parental leave

Fulltime

Support Analyst

Candidate will be a member of the Capitol Area Support Team located in Harrisbur...

Location

United States , Harrisburg

Salary:

Not provided

Ocean Blue Solutions

Expiration Date

Until further notice

Requirements

Monitor incident queues for issues and take ownership and assist customers as required
Keep all support tickets up to date and well documented
As required, provided documentation on issue resolution for other teams
Monitor and report on PC issues, escalate issues
work with other teams including SCCM, Active Directory, Security, and the IT Service Desk
All security, health and safety requirements of the PEMA facility must be met by the candidate
Candidate will be responsible for maintaining device compliance and health
this includes tracking down PC’s that have broken SCCM clients, are out of compliance with updates, or are reported to have application or operating system issues

Job Responsibility

Provide workstation, laptop and Mac support
including deployment, configuration, and troubleshooting
Supporting workstations, laptops, Macs, and all device peripherals (print issues, docking issues, scanning, etc.)

What we offer

free parking (employee parking lot)

Fulltime

Support Analyst

We are looking for a Support Analyst to provide frontline operational support fo...

Location

United Kingdom , Warwick

Salary:

30000.00 - 40000.00 GBP / Year

Morson Talent

Expiration Date

Until further notice

Requirements

Experience in a support, service desk, or application support role within a digital or technical environment
Strong understanding of ticketing systems and support processes (experience with tools such as Jira is desirable)
Excellent written and verbal communication skills, with confidence in client-facing situations
Strong organisational skills and the ability to manage multiple priorities under pressure
Familiarity with development lifecycles, deployment processes, and monitoring or alerting tools

Job Responsibility

Ticket Triage & Case Management
Act as the first point of contact for incoming support tickets, ensuring accurate logging, categorisation, and prioritisation in line with agreed SLAs
Carry out initial diagnostics, gather relevant information, and replicate issues where possible to determine the correct escalation path
Maintain ownership of tickets throughout their lifecycle, providing clear documentation and timely progression to resolution
Client Communication
Deliver clear, concise, and professional updates to clients regarding progress, actions taken, and next steps
Manage expectations effectively, balancing client needs with internal capacity and SLA commitments
Support proactive communication during high-priority incidents or service disruptions
Incident, Problem & Change Support
Assist with incident management by validating issues, gathering evidence, and escalating critical problems quickly

What we offer

Benefits

Fulltime

Ai Support Analyst (Chatbot Support)

We are looking for a Junior L1 Support Analyst to provide first-line support for...

Location

Mexico , Guadalajara

Salary:

25000.00 MXN / Month

NTT DATA

Expiration Date

Until further notice

Requirements

Strong English communication skills (C1 or B2 plus)
Understanding of chatbots / conversational AI systems (required)
Ability to follow processes and work with ticketing systems
Strong analytical and problem-solving mindset
Ability to quickly learn new tools and technologies
Good attention to detail and organizational skills

Job Responsibility

Act as the first point of contact for chatbot-related queries and issues
Respond to basic user questions and provide accurate, timely resolutions
Monitor chatbot interactions and identify potential issues or gaps
Escalate complex or unresolved issues to L2 support following defined processes
Review and analyze previous tickets to identify patterns and apply existing solutions
Categorize issues correctly and ensure proper documentation in the ticketing system
Maintain high standards of customer service and communication
Continuously learn chatbot features, updates, and functionalities

What we offer

Grocery Tickets - 12% of base salary
Saving funds - 12% of base salary
30 days of Christmas bonus
12 days of vacations
50% Vacation bonus
5 personal days per year
Medical insurance (You and your family)
Life insurance
Opportunity to grow in the company

Fulltime

Junior L1 Support Analyst (Chatbot Support)

We are looking for a Junior L1 Support Analyst to provide first-line support for...

Location

Mexico , Guadalajara

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Strong English communication skills (written and verbal)
Basic understanding of chatbots / conversational AI systems (training can be provided)
Ability to follow processes and work with ticketing systems
Strong analytical and problem-solving mindset
Ability to quickly learn new tools and technologies
Good attention to detail and organizational skills

Job Responsibility

Act as the first point of contact for chatbot-related queries and issues
Respond to basic user questions and provide accurate, timely resolutions
Monitor chatbot interactions and identify potential issues or gaps
Escalate complex or unresolved issues to L2 support following defined processes
Review and analyze previous tickets to identify patterns and apply existing solutions
Categorize issues correctly and ensure proper documentation in the ticketing system
Maintain high standards of customer service and communication
Continuously learn chatbot features, updates, and functionalities

Fulltime

L1 Support – IT2 Application Support Analyst

Provide first-line operational and functional support for the IT2 Treasury Manag...

Location

Salary:

Not provided

Whitehall Resources Ltd

Expiration Date

Until further notice

Requirements

Basic understanding of Treasury Management Systems
Knowledge of ITIL incident management process
Basic SQL and log analysis
Monitoring tools and ticketing systems (ServiceNow/JIRA)
Good communication skills
1-4 years of application support experience

Job Responsibility

Monitor IT2 application health, interfaces, and scheduled jobs
Handle user incidents and service requests through ticketing tools
Perform initial troubleshooting for: Login/access issues, Job failures, Payment processing issues, Bank statement loading failures, Basic interface failures
Restart services/jobs based on SOPs
Validate daily treasury operations and batch executions
Escalate critical issues to L2/L3 teams within SLA timelines
Communicate status updates to users and stakeholders
Maintain incident logs and operational checklists
Support basic user administration activities

Fulltime

Technical Support Analyst III (EHR Security Analyst)

Location

United States , Richmond

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

3+ years of IT experience (5+ years preferred in relevant areas)
Strong understanding of EHR systems and security frameworks
Experience with: Active Directory (AD)
Single Sign-On (SSO)
Multi-Factor Authentication (MFA)
Identity and access management solutions
Knowledge of HIPAA, HITECH, and healthcare security regulations
Strong troubleshooting skills related to EHR security and access issues
Experience supporting applications in a fast-paced environment
Excellent communication and collaboration skills

Job Responsibility

Define, manage, and maintain EHR security roles, access controls, and user permissions
Map and maintain position definitions, including Millennium Position Preferences and OHPAC security groups
Provide Tier 1 support to EHR end users for access and security-related issues
Collaborate with IT, Security Officers, and compliance teams to develop and enforce security policies
Monitor user access and activity to ensure appropriate system usage
Conduct internal audits and identify potential risks or vulnerabilities
Assist in user provisioning and deprovisioning processes
Investigate and respond to security incidents, ensuring proper documentation and resolution
Support system upgrades, patches, and maintenance activities (Cerner/OHPAC)
Participate in audits (internal and external) and ensure compliance readiness

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Support Analyst

Job Description

Job Responsibility

Requirements

What we offer

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