Support Analyst L2 Job at 360 Resourcing Solutions (Vadodara)

L2 Operational analyst with Aladdin platform experience

Role: L2 Operational analyst with Aladdin platform experience; Location: Boston,...

Location

United States , Boston

Salary:

160000.00 USD / Year

Realign

Expiration Date

Until further notice

Requirements

Aladdin - Blackrock experience including administration and L2 support working with the vendor
Service Management and ITIL process knowledge and experience in handling L2 support role and handling vendor
L2 incident management for investment applications, trading venues, file ingestion and 3rd party leased line connectivity for US regional services
Asset Management Domain Knowledge and L2 support experience for Asset management applications
Have a good understanding of Fixed Income, Equity, Derivatives and Alternatives products and how they are modeled and traded in Aladdin
Support client/user requests related to the Aladdin
Excellent communication and presentation skills. Must possess strong verbal and written communication skills and be able to develop good working relationships with partners
Good understanding of SQL to help dive into Aladdin Database for investigations
Must be detail orientated, possess initiative and work well under pressure

Job Responsibility

L2 incident management for investment applications, trading venues, file ingestion and 3rd party leased line connectivity for US regional services
Support client/user requests related to the Aladdin

Fulltime

Vice President, Applications Support Technology Lead Analyst

The Apps Support Lead Analyst is a seasoned professional role providing Level 2 ...

Location

Japan , Chiyoda, Tokyo

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

5–10 years’ experience in L2 application production support in a securities/investment bank or financial services trading environment
Demonstrated experience providing trade floor support to Front Office users in Equities or capital markets
Excellent business-level English communication (written/verbal)
Japanese language capability desirable
Proven ability to prioritize and multi-task effectively under extreme time pressure in a real-time trading environment
Strong diagnostic skills including analysis of application/server logs, GC logs, thread/heap dumps, and traces
Hands-on experience with monitoring/alerting platforms (e.g., ITRS Geneos, Grafana, or equivalents)
Working knowledge of Change Management and deployment practices, including CI/CD pipelines and rollback procedures
Experience with middleware messaging technologies (IBM MQ, Solace, Kafka, Tibco EMS, or similar)
Familiarity with incident/problem management tooling (e.g., ServiceNow/JIRA) and structured RCA/problem management

Job Responsibility

Provide Level 2 production support for Equities trading applications, acting as the primary technical escalation point for trading-impacting incidents
Respond to critical incidents during market hours, executing rapid diagnosis and restoration activities to minimize business disruption
Maintain hands-on trade floor coverage, delivering direct support to Front Office users in a high-pressure, real-time environment
Serve as a key liaison between business users and Technology (development, infrastructure, vendors), ensuring timely triage, escalation, and resolution
Perform deep technical troubleshooting across applications and environments, including analysis of logs and runtime evidence to identify root cause and remediation paths
Proactively monitor production using enterprise tooling (e.g., ITRS Geneos) to detect anomalies and prevent outages
Execute operational routines including start-of-day checks, continuous monitoring, and regional handover to support global coverage
Support production integrity activities, including same-day risk reconciliations and data consistency validation across trading systems
Manage change, deployment, and release execution using CI/CD and Change Management controls, including rollback readiness and zero-impact implementation practices
Drive service stability through post-incident review, problem management input, and continuous improvement initiatives across stability/efficiency/effectiveness

Fulltime

Vice President, Applications Support Technology Lead Analyst

The Apps Support Lead Analyst is a seasoned professional role providing Level 2 ...

Location

Japan , Chiyoda, Tokyo

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

5–10 years’ experience in L2 application production support in a securities/investment bank or financial services trading environment
Demonstrated experience providing trade floor support to Front/Middle Office users in Equities or capital markets
Excellent business-level English communication (written/verbal)
Japanese language capability desirable
Proven ability to prioritize and multi-task effectively under extreme time pressure in a real-time trading environment
Strong diagnostic skills including analysis of application/server logs, GC logs, thread/heap dumps, and traces to identify root cause and mitigations
Hands-on experience with monitoring/alerting platforms (e.g., ITRS Geneos, Grafana, or equivalents)
Working knowledge of Change Management and deployment practices, including CI/CD pipelines and rollback procedures
Experience with middleware messaging technologies (IBM MQ, Solace, Kafka, Tibco EMS, or similar)
Familiarity with incident/problem management tooling (e.g., ServiceNow/JIRA) and structured RCA/problem management

Job Responsibility

Provide Level 2 production support for Equities trading applications, acting as the primary technical escalation point for trading-impacting incidents
Respond to critical incidents during market hours, executing rapid diagnosis and restoration activities to minimize business disruption
Maintain hands-on trade floor coverage, delivering direct support to Front/Middle Office users in a high-pressure, real-time environment
Serve as a key liaison between business users and Technology (development, infrastructure, vendors), ensuring timely triage, escalation, and resolution
Perform deep technical troubleshooting across applications and environments, including analysis of logs and runtime evidence to identify root cause and remediation paths
Proactively monitor production using enterprise tooling (e.g., ITRS Geneos) to detect anomalies and prevent outages
Execute operational routines including start-of-day checks, continuous monitoring, and regional handover to support global coverage
Support production integrity activities, including same-day risk reconciliations and data consistency validation across trading systems
Manage change, deployment, and release execution using CI/CD and Change Management controls, including rollback readiness and zero-impact implementation practices
Drive service stability through post-incident review, problem management input, and continuous improvement initiatives across stability/efficiency/effectiveness

Fulltime

Senior Support Analyst

Job Description – Senior Support Analyst

Location

India , Mumbai

Salary:

Not provided

Puma Energy

Expiration Date

Until further notice

Requirements

Should have around 5-7 years of experience within IT – including Support Services engagements
Should have knowledge and experience of support process (e.g. ITIL) and support tools (e.g. ServiceNow, Ivanit, FreshService, and FreshDesk, etc.)
Should have good communication, analytical and organizational skills
Should be hands-on, delivery focused and with a strong sense of ownership

Job Responsibility

Management of the global application support organization (Level 1 and L2 support)
Management of the Service Management and Service Introduction functions
Improve the quality of production support services
Drive continuous improvement initiatives
Establish and maintain a constructive relationship with the support service provider(s)
Ensure service metrics are captured, analyzed and communicated
Identify and analyze support service and ticket trends
determine system improvements
implement change
Wherever appropriate, evaluate and re-design support processes

Fulltime

Technology Product Management Senior Analyst

The Technology Product Management Senior Analyst is a seasoned professional role...

Location

India , Chennai; Pune

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Strong understanding of data governance principles and best practices
Experience in data acquisition and managing large datasets
Ability to write basic to mid-level SQL queries
Effective at translating complex data findings into clear, actionable insights
Excellent analytical, problem-solving, and critical-thinking skills
Effective communication skills, capable of engaging with business and technical stakeholders
Strong interpersonal skills and ability to work with geographically distributed teams
Track production issues and communicate with teams and clients
Conduct issue walkthroughs and coordinate with L2 support as needed
Initiate, coordinate, and communicate Monthly Scorecard runs

Job Responsibility

Track production issues and communicate with teams and clients
Conduct issue walkthroughs and coordinate with L2 support as needed
Initiate, coordinate, and communicate Monthly Scorecard runs
Assist with production checkouts after releases
Provide weekly milestone and monthly program/project status updates
Remediate PTSW spot check, Pre-SQM, and SQA issues
Set up PTS Lifecycle and related artifacts
Maintain Data Acquisition Tracker
Provide UAT items to BPMO team and follow up on UAT and PROD CR approvals
Organize and participate in weekly/ad hoc client meetings, morning status calls, and communicate monthly accomplishments

What we offer

Equal opportunity employment
Reasonable accommodation for individuals with disabilities

Fulltime

Ai Support Analyst (Chatbot Support)

We are looking for a Junior L1 Support Analyst to provide first-line support for...

Location

Mexico , Guadalajara

Salary:

25000.00 MXN / Month

NTT DATA

Expiration Date

Until further notice

Requirements

Strong English communication skills (C1 or B2 plus)
Understanding of chatbots / conversational AI systems (required)
Ability to follow processes and work with ticketing systems
Strong analytical and problem-solving mindset
Ability to quickly learn new tools and technologies
Good attention to detail and organizational skills

Job Responsibility

Act as the first point of contact for chatbot-related queries and issues
Respond to basic user questions and provide accurate, timely resolutions
Monitor chatbot interactions and identify potential issues or gaps
Escalate complex or unresolved issues to L2 support following defined processes
Review and analyze previous tickets to identify patterns and apply existing solutions
Categorize issues correctly and ensure proper documentation in the ticketing system
Maintain high standards of customer service and communication
Continuously learn chatbot features, updates, and functionalities

What we offer

Grocery Tickets - 12% of base salary
Saving funds - 12% of base salary
30 days of Christmas bonus
12 days of vacations
50% Vacation bonus
5 personal days per year
Medical insurance (You and your family)
Life insurance
Opportunity to grow in the company

Fulltime

Junior L1 Support Analyst (Chatbot Support)

We are looking for a Junior L1 Support Analyst to provide first-line support for...

Location

Mexico , Guadalajara

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Strong English communication skills (written and verbal)
Basic understanding of chatbots / conversational AI systems (training can be provided)
Ability to follow processes and work with ticketing systems
Strong analytical and problem-solving mindset
Ability to quickly learn new tools and technologies
Good attention to detail and organizational skills

Job Responsibility

Act as the first point of contact for chatbot-related queries and issues
Respond to basic user questions and provide accurate, timely resolutions
Monitor chatbot interactions and identify potential issues or gaps
Escalate complex or unresolved issues to L2 support following defined processes
Review and analyze previous tickets to identify patterns and apply existing solutions
Categorize issues correctly and ensure proper documentation in the ticketing system
Maintain high standards of customer service and communication
Continuously learn chatbot features, updates, and functionalities

Fulltime

Operation Support L2 Analyst

The Operation Support L2 Analyst is accountable for all aspects of the efficient...

Location

India , Vadodara

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Understanding of the ITIL Framework (certification not required)
Exposure to client interaction
Proficiency in English, both verbal and written
Working experience of operating systems (Windows) and networking concepts is essential
Working knowledge and experience in Windows troubleshooting and SQL are required
Ability to diagnose problems by analysing logs, error messages, and application performance
Experience with MS SQL, including the ability to run/create basic queries independently to retrieve results from the database and perform modifications

Job Responsibility

Interact with global customers through phone, email, ITSM tool and any other mode of communication that we may adopt from time to time
Remain updated with support changes and updates, adhering to company policies and the incident management process
Utilize technical understanding to question and clarify incidents raised by clients before agreeing on incident assignment (incident triage)
Take day-to-day responsibility for assigning incidents through the client’s or PMC’s incident management system
Understand and execute agreed processes for implementing fixes and changes
Comprehend the impact of incidents on the client and respond appropriately, exhibiting the right sense of urgency
Provide regular communication to clients and internal teams on assigned activities and incidents, ensuring all interested parties are clear on the current status. Highlight any issues that might impact delivery within the defined timescales to the Team Lead/Service Desk Manager
Understand and apply the incident escalation structure
Follow up with clients to close incidents, obtaining confirmation from clients that the incident can be closed
Escalate to the Team Lead/Service Desk Manager when there are resource conflicts or when SLAs are at risk of not being met

Fulltime

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Support Analyst L2

Job Description

Job Responsibility

Requirements

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