Support Analyst L2 Job at 360 Resourcing Solutions (Vadodara)

Operation Support L2 Analyst

The Operation Support L2 Analyst is accountable for all aspects of the efficient...

Location

India , Vadodara

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Understanding of the ITIL Framework (certification not required)
Exposure to client interaction
Proficiency in English, both verbal and written
Working experience of operating systems (Windows) and networking concepts is essential
Working knowledge and experience in Windows troubleshooting and SQL are required
Ability to diagnose problems by analysing logs, error messages, and application performance
Experience with MS SQL, including the ability to run/create basic queries independently to retrieve results from the database and perform modifications

Job Responsibility

Interact with global customers through phone, email, ITSM tool and any other mode of communication that we may adopt from time to time
Remain updated with support changes and updates, adhering to company policies and the incident management process
Utilize technical understanding to question and clarify incidents raised by clients before agreeing on incident assignment (incident triage)
Take day-to-day responsibility for assigning incidents through the client’s or PMC’s incident management system
Understand and execute agreed processes for implementing fixes and changes
Comprehend the impact of incidents on the client and respond appropriately, exhibiting the right sense of urgency
Provide regular communication to clients and internal teams on assigned activities and incidents, ensuring all interested parties are clear on the current status. Highlight any issues that might impact delivery within the defined timescales to the Team Lead/Service Desk Manager
Understand and apply the incident escalation structure
Follow up with clients to close incidents, obtaining confirmation from clients that the incident can be closed
Escalate to the Team Lead/Service Desk Manager when there are resource conflicts or when SLAs are at risk of not being met

Fulltime

L2 Application Support Analyst – Financial Systems

Join Citi's Production and Application Support team, where you will keep mission...

Location

India , Pune

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

6 or more years of experience in application or production support, with at least 2 years operating at an advanced level in a financial services environment
Hands-on capability with Unix/Linux, including scripting, file manipulation, and job control, combined with advanced SQL skills across platforms such as MSSQL or Oracle, including stored procedures, SSIS, and SSRS
Practical experience working with Big Data technologies — Hadoop, Hive, and Spark — and job scheduling tools such as Autosys, including log analysis and pipeline troubleshooting
Solid knowledge of financial instruments and trade lifecycle operations, covering Equities, Fixed Income, Secured Financing, Derivatives, and Liquidity Management
Familiarity with front office and back office workflows, including reporting operations and the systems that support them
Demonstrated ability to analyse complex, time-sensitive issues systematically and communicate findings clearly to both technical and business audiences
Working knowledge of ITIL practices, including incident management, problem management, and change management processes
Bachelor's or Master's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience

Job Responsibility

Deliver L2 production support for mission-critical liquidity reporting and financial applications, maintaining high availability and consistent performance across the trading lifecycle
Monitor, triage, and resolve production incidents related to trade capture, batch processing failures, position keeping, market data, pricing, and risk and liquidity reporting
Manage scheduled jobs, alerts, and system logs using job scheduling tools and Unix-based monitoring platforms to prevent and contain service disruptions
Execute advanced SQL queries and scripts to analyse data, validate outputs, and resolve data integrity issues across multiple application layers
Troubleshoot data pipeline failures across applications built on stored procedures, reporting services, and Big Data ecosystems including Hadoop, Hive, and Spark
Lead root cause analysis for major incidents, coordinate post-incident reviews, and implement permanent fixes to prevent recurrence
Coordinate change management and release activities, including deployment validations and post-release checks, to maintain production stability
Maintain and improve operational knowledge bases, standard operating procedures, and runbooks to support team effectiveness and knowledge continuity

What we offer

Hybrid working model — 3 days in the office and 2 days working remotely, giving you flexibility alongside meaningful in-person collaboration
Exposure to complex, high-stakes financial systems spanning multiple asset classes and trading workflows, deepening both your technical and domain expertise
Access to learning and development opportunities that support your growth across production support, financial technology, and service management disciplines
The opportunity to work across global teams, collaborating with infrastructure, development, and business stakeholders on initiatives that improve system resilience and service quality
A supportive environment that values work-life balance, wellbeing, and long-term career development within one of the world's leading financial institutions

Fulltime

Ai Support Analyst (Chatbot Support)

We are looking for a Junior L1 Support Analyst to provide first-line support for...

Location

Mexico , Guadalajara

Salary:

25000.00 MXN / Month

NTT DATA

Expiration Date

Until further notice

Requirements

Strong English communication skills (C1 or B2 plus)
Understanding of chatbots / conversational AI systems (required)
Ability to follow processes and work with ticketing systems
Strong analytical and problem-solving mindset
Ability to quickly learn new tools and technologies
Good attention to detail and organizational skills

Job Responsibility

Act as the first point of contact for chatbot-related queries and issues
Respond to basic user questions and provide accurate, timely resolutions
Monitor chatbot interactions and identify potential issues or gaps
Escalate complex or unresolved issues to L2 support following defined processes
Review and analyze previous tickets to identify patterns and apply existing solutions
Categorize issues correctly and ensure proper documentation in the ticketing system
Maintain high standards of customer service and communication
Continuously learn chatbot features, updates, and functionalities

What we offer

Grocery Tickets - 12% of base salary
Saving funds - 12% of base salary
30 days of Christmas bonus
12 days of vacations
50% Vacation bonus
5 personal days per year
Medical insurance (You and your family)
Life insurance
Opportunity to grow in the company

Fulltime

Junior L1 Support Analyst (Chatbot Support)

We are looking for a Junior L1 Support Analyst to provide first-line support for...

Location

Mexico , Guadalajara

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Strong English communication skills (written and verbal)
Basic understanding of chatbots / conversational AI systems (training can be provided)
Ability to follow processes and work with ticketing systems
Strong analytical and problem-solving mindset
Ability to quickly learn new tools and technologies
Good attention to detail and organizational skills

Job Responsibility

Act as the first point of contact for chatbot-related queries and issues
Respond to basic user questions and provide accurate, timely resolutions
Monitor chatbot interactions and identify potential issues or gaps
Escalate complex or unresolved issues to L2 support following defined processes
Review and analyze previous tickets to identify patterns and apply existing solutions
Categorize issues correctly and ensure proper documentation in the ticketing system
Maintain high standards of customer service and communication
Continuously learn chatbot features, updates, and functionalities

Fulltime

Application Support Analyst

Embark on a transformative journey as an Application Support Analyst. At Barclay...

Location

United States , Whippany

Salary:

80000.00 - 120000.00 USD / Year

Barclays

Expiration Date

Until further notice

Requirements

Provide Level 2, Production/Application Support, ensuring stability, incident resolution, and continuous service availability within defined SLAs
Drive incident, problem, and escalation handling, working closely with C&C, BIMs, MIMs, and cross-functional teams for timely resolution
Collaborate with upstream/downstream systems, shared services, and technology teams to ensure dependencies and SLA commitments
Coordination
Deliver anticipatory monitoring, operational support, and business engagement, while partnering with stakeholders across technology and operations to drive service reliability and performance
Validated experience in Data Engineering, ETL/ELT, Ab Initio, Databricks, and AWS Cloud platforms
Experience with Managed File Transfer (MFT) tools including SFTP and Connect Direct (NDM), along with database support and SQL-based data validation
Considerable experience in AWS Data Pipelines using Glue, Step Functions, CloudWatch, with focus on monitoring, alerting, and SLA adherence
Experience with Unix/Linux, TWS, workload scheduling, CI/CD, GitLab, monitoring tools, AppDynamics, Observe, ESaaS, and cloud services as Lambda, DynamoDB, Glue Catalog
Exposure to Production Support, L2, Incident, Problem, Release Coordination, and ITIL Framework practices

Job Responsibility

Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients
Develop the support model and service offering to improve the service to customers and stakeholders
Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance
Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing
Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes
Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management
Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues
Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency
Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur

What we offer

Medical, dental and vision coverage
401(k)
Life insurance
Other paid leave for qualifying circumstances
Competitive holiday allowance
Life assurance
Private medical care
Pension contribution
Incentive award

Fulltime

Cyber Security Analyst (L2)

We are seeking a skilled Cyber Security professional to join the Cyber Security ...

Location

India , Pune

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Proven experience (7+ years) in Cyber Security, including SIEM, event analysis, and incident response
Understanding of networking and security fundamentals
Familiarity with SIEM technologies such as ArcSight, ELK, Splunk, QRadar, or LogRhythm
Knowledge of SIEM correlation rules and alerting mechanisms
Experience analysing phishing or spam emails and recommending remediation actions
Proficiency in EDR tools such as Microsoft Defender or CrowdStrike
Strong analytical thinking and clear communication skills
Ability to review cases thoroughly and present findings in operational forums
Experience creating playbooks and documentation
Motivation to stay informed about emerging cyber threats

Job Responsibility

Investigate, analyse, and triage security alerts across security platforms
Participate in daily operational stand-ups and incident discussions
Act as a technical subject matter resource within the CSOC
Develop and maintain knowledge base (KB) articles and documentation
Identify opportunities for process optimisation and effort reduction
Support continuous improvement and stabilisation of operational processes
Collaborate with Local Market CSIRT teams on ongoing incident cases
Document SOPs, KEDB, and operational procedures
Deliver knowledge-sharing sessions to support team capability building
Contribute to rule fine-tuning and content ingestion in SIEM platforms

What we offer

Opportunity to work in a global CSOC environment with exposure to international markets
Hands-on experience with leading SIEM and EDR technologies
Continuous learning through real-time incident handling and threat analysis
Collaborative work culture focused on knowledge sharing and development
Exposure to cloud security and modern cyber defence strategies

Fulltime

Application Support Analyst (CTO 24/7)

The Application Support Analyst is a key member of the team, providing hands-on ...

Location

India , Chennai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Foundational knowledge of ITIL principles and production support processes
Familiarity with CI/CD concepts
Experience with troubleshooting techniques and log analysis
Basic experience in using prompts with AI tools
Good communication skills
Ability to prioritize and manage daily tasks
Analytical and problem-solving skills
Basic technical skills including exposure to scripting languages (e.g., Python) or willingness to learn
Technical Tools & Platforms: Monitoring & Logging: Grafana, Kibana, ITRS
Service Management: ServiceNow

Job Responsibility

Provide technical and operational support for users of Citi applications
Perform routine monitoring and health checks of application systems
Contribute to maintenance of technical support documentation
Participate in application release cycles
Respond to and troubleshoot production issues
Utilize monitoring and logging tools
Use incident management and issue tracking tools
Act as point of contact for user queries
Liaise with internal technology groups
Contribute to identifying opportunities to improve application performance

Fulltime

Business Analyst Support Manager

Unilever is the place where you can bring your purpose to life with the work tha...

Location

Thailand , Bangkok

Salary:

Not provided

Unilever

Expiration Date

Until further notice

Requirements

Bachelor’s degree in any field
Strong understanding of the Order‑to‑Cash (O2C) process within Customer Development (CD) or sales technology environments
Solid grasp of modern technologies, including data science, artificial intelligence, and automation tools

Job Responsibility

Establish and manage L1 and L2+ support frameworks, ensuring incident resolution, vulnerability management, and production governance across distributor management systems
Lead gap analysis, pilot implementations, and UAT planning for DMS change request/rollout
build stakeholder trust and drive user adoption through market immersion and change management initiatives
Act as approver for production hotfixes and change requests
lead incident review cadences and risk/remedy discussions to ensure platform stability
Design resolution approaches with cross-functional teams (Market, IT)
manage vendor relationships and performance benchmarking for scalability
Understand distributor trade operations and order-to-cash flows to translate business requirements into platform solutions
conduct design forums and workshop facilitation
Own end-to-end product lifecycle for DMS solutions from requirements through deployment, optimization, and continuous improvement

Fulltime

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Support Analyst L2

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