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Support Analyst, Financial Operations

Airwallex

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Location:
United States , San Francisco ▼

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Category:
Finance

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Contract Type:
Not provided

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Salary:

67000.00 - 88000.00 USD / Year
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Job Description:

Reporting to the Manager, Financial Operations in the US, this person will be among the first hires in the US focused on Financial Operations, as part of a larger global Financial Operations (FinOps) team. The team aims to deliver operational excellence of our customer transaction lifecycle and manage our liquidity to support the company’s business growth across the globe. As a FinOps Analyst, you’ll work closely with counterparts within Operations but also with Commercial and Product teams to identify and remediate FinOps-related issues. This person will need to work a 9-6PM PST shift.

Job Responsibility:

  • Monitor global end-to-end client transaction lifecycle, handle inquiries, detect exceptions from data reports and dashboards in a timely manner, communicate with teams and other departments to handle issues
  • Utilize advanced Zendesk skills to manage FinOps-related customer requests
  • Support with daily safeguarding obligations, across multiple Airwallex entities
  • Monitor the clearing and settlement of client funds and global money pools
  • drive data oriented approaches to improve our liquidity management system, fund risk management and treasury efficiency and utilization
  • Maintain the team knowledge base and refine the standard operating procedures
  • find opportunity for operational optimization and process automation tooling
  • Build data-oriented performance metrics, quality assurance framework and tooling to monitor, detect, and remediate operational risk areas and control defects to minimize errors
  • Set up compliant, accurate and timely reporting data capabilities based on external regulatory and third party requirements

Requirements:

  • 2 years of experience using Zendesk to manage and respond to customer inquiries in a Customer Support or Financial Operations role
  • Ability to rapidly understand new products and demonstrate problem-solving skills
  • Strong communication skills and customer service orientation
  • Attention to detail and tendency towards a documented approach
  • A strong team player who thrives in working in close collaboration with other teams
  • Bachelor’s degree or above

Nice to have:

  • Experience with MS Office
  • technical skill set of SQL
  • Experience with visualization tools like Looker and Data Studio
  • A minimum of 2 years of experience in payments or operations at a technology company
What we offer:
  • Offers Equity
  • Offers Bonus
  • medical, dental, and vision insurance
  • a 401(k) plan
  • short-term and long-term disability
  • basic life insurance
  • well-being benefits
  • 20 paid days of vacation
  • 12 paid days of company holidays in a calendar year

Additional Information:

Job Posted:
February 21, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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