Support analyst - customer advisor Job at 360 Resourcing Solutions

Support Analyst - Customer Advisor

We are looking for a Software Customer Support Analyst to join our team here at ...

Location

United Kingdom

Salary:

12.24 GBP / Hour

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Familiarity with web-based software, CRM systems, and ticketing platforms (e.g., Zendesk, Jira, Google Suite and Microsoft Office)
Basic understanding of APIs, databases and software integrations is advantageous
Excellent verbal and written communication skills with the ability to simplify technical concepts
Customer-focused mindset with a friendly and professional demeanour
Strong analytical and troubleshooting skills
Ability to manage and prioritize multiple tasks effectively
Experience in a software support or similar technical role (1-2 years minimum preferred)
Previous experience in real estate, SaaS, or property technology sectors is a plus
Experience with HTML coding is a plus
A degree in Computer Science, IT, or a related field

Job Responsibility

Respond to support requests via email, phone, or ticketing system, ensuring timely resolution of issues
Diagnose, troubleshoot, and resolve technical software issues related to Alto Software Groups applications and platforms
Escalate complex cases to the relevant technical teams when necessary, ensuring all details are documented
Provide clear, step-by-step guidance to non-technical users
Build strong customer relationships through effective communication and a proactive approach to resolving issues
Collect and analyse user feedback to suggest improvements in software features
Prioritise based on internal Service Level Agreement and KPIs
Monitor system performance and report anomalies or outages to the appropriate teams
Contribute to the development of FAQs, knowledge bases and user guides
Work with cross-functional teams (engineering, product, customer service) to improve system performance and usability

Fulltime

Director, Analyst & Advisor Relations

As Director, Analyst & Advisor Relations at Foundever, you will take the lead in...

Location

United Kingdom , UK Wide

Salary:

Not provided

Foundever

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Marketing, Communications, Business, or related discipline
Significant professional experience (typically 10+ years) in analyst/advisor relations, communications, or B2B marketing, ideally in CX, BPO, or technology sectors—or an equivalent blend of experience and skills
Demonstrated ability to develop and deliver impactful analyst/advisor relations programs on a global scale
Proven expertise cultivating relationships with top analyst and advisor firms and senior leadership
Excellent written, verbal, and presentation skills—capable of representing Foundever with credibility and clarity to both internal and external audiences
Strong project and program management, organizational, and analytical capabilities
Comfortable working across cultures, time zones, and diverse teams in a global, matrixed environment
Proficiency with data analysis and office productivity tools (e.g., Microsoft Office, Salesforce.com)

Job Responsibility

Develop and execute a forward-looking analyst and advisor relations strategy, aligned with global go-to-market and business objectives
Maintain, build, and deepen trusted relationships with key industry analysts, advisors, and influencers to maximize positive coverage
Act as Foundever SME and advocate to the analyst/advisor community, ensuring our story is consistent, current, and compelling
Lead all aspects of the analyst and advisor relations program lifecycle: outreach, briefings, inquiries, research, events, and reporting
Organize and facilitate executive briefings, one-on-one meetings, advisory days, and industry conferences, securing meaningful engagement for Foundever leaders and experts
Manage proactive and responsive engagement for major industry reports, ensuring accurate and positive representation
Gather, analyze, and consolidate feedback and insights from the analyst and advisor ecosystem
translate them into actionable intelligence for business stakeholders
Support enablement efforts by providing timely analyst/advisor insights and tools to teams
Educate teams across functions on the role, purpose, and value of analyst and advisor relationships in advancing business strategy

Semi Sr Platform Engineer Analyst IT Support

The position has the responsibility for researching, troubleshooting and support...

Location

Costa Rica , Heredia

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

5+ years experience as Oracle DBA with Oracle RDBMS 11g/12c
Direct support of application end-users in a corporate environment
Experience on Dataguard, Datapump, RMAN, database migration
Advisors and Performance Tuning
Solid technical understanding and experience for analysis and support (e.g. SQL, PL/SQL)
Knowledge of Oracle maintenance/patching mechanics
5+ as MS SQLServer DBA (version 2014 minimum required)
3+ years of experience on multiple platforms, web servers and application servers (IIS, APACHE, J2EE, WEBLOGIC, WEBSPHERE WASND)
3+ years Experience administering SSO products (AD, SiteMinder, etc.)
Installing, configuring, troubleshooting WebSphere

Job Responsibility

Maintain essential IT operations, including Unix/Linux operating systems, Messaging middleware (MQ), Databases, Application and Web servers
Manage, facilitate and own product support requests through consistent, positive and proactive IT methodologies using ticketing system
Troubleshoot, research, analyze and work with appropriate resources to solve problems
Identify and escalate situations requiring urgent or additional attention
Judgment must be used in prioritizing client requests and managing escalation workflow
Complete work on assigned projects to supervisor's satisfaction on time
Be on the rotation schedule for after-hours emergency support
Assist in testing during the rollout of new features product upgrades
Create product how-to documents, tutorials using tools such Wiki and Collaborate
Document any feature enhancement requests or ideas that will increase the productivity of the product offering for the chapter

Fulltime

Business Analyst (Program Support)

We are partnering with a leading Southern California energy company focused on d...

Location

United States , San Diego

Salary:

52.00 - 54.00 USD / Hour

Tucker Parker Smith Group

Expiration Date

Until further notice

Requirements

2–5 years of experience in program coordination, business analysis, or project support roles (e.g., Program Specialist, Junior PM, Business Analyst)
Experience working in a structured or regulated environment (utilities, energy, government, etc.) is highly preferred
Strong organizational and analytical skills with attention to detail
Ability to manage multiple priorities and deadlines
Strong communication and collaboration skills
Bachelor’s degree preferred (or equivalent experience)
SAP experience is a plus

Job Responsibility

Support multiple programs, including energy efficiency and customer discount initiatives
Assist Program Advisors with tracking, reporting, and day-to-day program operations
Analyze program data and help ensure accuracy, compliance, and performance tracking
Coordinate across internal teams to support program execution and deadlines
Maintain documentation, reports, and process workflows
Provide general program and project support as needed

What we offer

On-the-job training and shadowing provided
potential extension/conversion

Customer Technical Services Analyst I - Danish Speaker

Customer Technical Services supports customers on Account to Account products in...

Location

Denmark , Ballerup

Salary:

Not provided

Mastercard

Expiration Date

Until further notice

Requirements

Financial education or equivalent relevant work experience
Minimum 5 years of documented experience within customer service
Strong experience in direct customer dialogue – you genuinely enjoy talking to customers and building relationships
Experience supporting payment solutions or similar technical services
Proven experience with case handling via phone, email, and digital channels
Excellent communication skills in Danish and English, both written and spoken
Strong understanding of customer needs and ability to deliver a high quality customer experience
Experience contributing to and following optimized internal processes
Excellent IT skills and confidence working in technical environments

Job Responsibility

Deliver best in class technical customer support on payment solutions
Handle customer inquiries and cases via phone, email, and digital channels
Provide consultancy and guidance on optimal use of our payment technologies
Act as a trusted advisor during customer onboarding and implementation
Support customers with technical testing and troubleshooting
Contribute to testing and consulting on new services and solutions
Participate in meetings with customers and external stakeholders
Actively contribute to team performance through engagement, collaboration, and knowledge sharing
Support the update and optimization of internal processes

Fulltime

Sr. Analyst, Power Settlement & Customer Relations

Who We Are: Enel North America is a proven renewables leader delivering clean, f...

Location

United States , Andover

Salary:

98900.00 - 148300.00 USD / Year

Enel

Expiration Date

June 30, 2026

Requirements

Bachelor’s degree or equivalent, Master’s degree preferred
Minimum of 5+ years of related experience
Self-motivated with the ability to work independently and as part of a group
Excellent communications, interpersonal, and organizational skills required
Demonstrates creativity, and independent thought when solving problems
Builds positive relationships with internal and external groups
Will require full knowledge of functional responsibilities of all groups/individuals within the organization
Strong analytical, critical and economical thinking and problem solving skills
Ability to multi-task, grasp complex issues, as well as pay strict attention to details
Strong communication skills in a team-oriented, open work space environment

Job Responsibility

Demonstrate knowledge of the renewable energy industry and the North American power market
General understanding of energy commodity markets and regional power system operators (e.g. PJM, ERCOT, NYISO, SPP, ISO-NE, IESO, etc.)
Perform Power Purchase Agreement contract administration post Commercial Operations
Perform analytical research to determine cause of settlement discrepancies
Coordinate with counter-parties to proactively and timely resolve invoice reconciliation discrepancies
Reconcile ISO statements to estimates and ensure all costs correctly allocated to the correct assets
Provide data collection and reporting assistance during internal and external audits
Partner with Accounting Finance and Control unit to reconcile settlement statements
Respond to inquiries and provide regional, technical and administrative support
Acts as advisor to the group and may become actively involved in projects to meet schedules and resolve problems

What we offer

401k with match fully vested as of day one
Generous PTO that supports work/life balance including: 4 weeks annually of vacation as well as personal days, volunteer days, your birthday off, paid holidays, and sick time
Paid leave programs
The opportunity to grow and develop your career with the support and mentorship of senior leaders
The opportunity to work for one of the world’s most recognizable and respected brands
Affordable, quality healthcare for you and your family
Life insurance and disability benefits
Retirement benefits
Flexible spending accounts
Tuition reimbursement and professional development allowance

Fulltime

Community Support Forecasting and Demand Planning Analyst

We are looking for a seasoned Forecasting and Demand Planning Analyst on our Com...

Location

United States

Salary:

168000.00 - 210000.00 USD / Year

Airbnb

Expiration Date

Until further notice

Requirements

10+ years of experience in demand forecasting, capacity planning, workforce analytics, or applied analytics
Bachelor's degree in Mathematics, Statistics, Operations Research, Engineering, Economics, Data Science, or a related quantitative field
Strong foundation in probability, statistics, and optimization
Hands-on experience building and validating forecasting models (time series analysis, exponential smoothing, ARIMA, regression, hypothesis testing) and capacity models (Erlang, queueing theory, service-level and utilization modeling)
Strong understanding of contact center metrics (AHT, ASA, service level, shrinkage, occupancy)
Advanced analytical skills with strong proficiency in Excel, Google Sheets, SQL, Python and data visualization tools such as Tableau
Strong business acumen with the ability to balance cost efficiency and customer experience outcomes
Excellent communication, executive presentation, and stakeholder influence skills
ability to explain complex analytical concepts to non-technical audiences
Comfortable operating in fast-paced, ambiguous, and highly dynamic environments

Job Responsibility

Own short-term, mid-term, and long-term demand forecasting across all Global Operations teams and channels (phone, messaging, email, back-office etc.)
Design, develop, and maintain statistically robust demand forecasting models using time series and machine learning techniques
Perform trend, seasonality, and variance decomposition
detect structural breaks, outliers, and demand anomalies
Quantify forecast uncertainty through confidence intervals, error distributions, and bias analysis
Perform scenario modeling for peak demand periods, product launches, growth initiatives, and unplanned demand events
Continuously assess model performance using statistical accuracy metrics
Establish model governance standards
Research, prototype, and implement new forecasting and optimization techniques
Perform scenario planning and sensitivity analysis to quantify trade-offs between service levels, cost, and utilization

What we offer

Bonus
Equity
Benefits
Employee Travel Credits

Fulltime

New

Cre Portfolio Manager Team Lead - REIT's

Location

United States , Boston; Cleveland; Atlanta

Salary:

225000.00 - 250000.00 USD / Year

Citizens Bank

Expiration Date

July 31, 2026

Requirements

12+ years of commercial real estate loan underwriting experience with ability to manage and grow significant customer portfolio
Prior experience with REIT's - required
Exhibits strong level of knowledge of commercial sales, commercial products, credit, risk, and administration practices and processes
Skilled at maintaining good communication across business unit and broader organization
Skilled at developing and implementing both strategic and tactical solutions and systems in support of portfolio administration and business unit goals and objectives
BA degree, MA preferred with successful completion of a credit training/underwriting program
Proven credit management abilities with good computer skills for recording and tracking results
Comprehensive verbal and written communication skills, able to multi task and function under pressure to meet deadlines, strong organizational skills, customer service, developed influencing and negotiation skills, experience in managing the day to day and annual performance and developmental activities for direct and in-direct reports from entry to expert level PMs
Word, Excel, Power Point, spread sheet modeling, and presentation development and delivery skills
Advanced knowledge of different financial modeling systems and ability to coach others on use of internal systems that may include RARCR, ORA, FACT, and MFA

Job Responsibility

Manages a team of Commercial Real Estate Portfolio Managers and Credit Analysts, including those managing straightforward up to the most complex credits with the most complex corporate organization structures, documentation and/or collateral structures, including those with large exposures in complicated and/or specialized industries
Assures that all PMs are trained and kept up to date on Citizens Bank credit policy as well as credit issues affecting the general economy
Actively ensures compliance with federal regulations and Citizens Bank policies
Actively involved in assessing, developing and implementing credit and compliance policies
Designs and monitors internal systems to assure that all assigned work and ongoing monitoring is completed on a timely basis and in a manner that complies with all Citizens Bank internal policies
Prioritizes work that is assigned to the group, assure that work is appropriately distributed among the team members and is responsible for objective quality control of groups analytical and reporting work product to include accurate application of credit, risk, and other policies and practices required to effectively manage risk exposure and loss to the Bank
Manages the performance management and development process for all reports
Largely internally focused interacting with PMs, RMs, TLs, Division Executives, State Presidents, Credit Officers and Senior Management. Externally meets with customers/prospects to actively negotiate deals and solve customer/prospect requests and problems
Internally is viewed as a trusted advisor on credit and portfolio management issues/challenges to RMs
Proficient in recruiting and managing the recruiting process including a strong vision and understanding of talent selection and development

What we offer

competitive pay
comprehensive medical, dental and vision coverage
retirement benefits
maternity/paternity leave
flexible work arrangements
education reimbursement
wellness programs

Fulltime

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Support analyst - customer advisor

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