Support Analyst - Customer Advisor Job at 360 Resourcing Solutions

Support analyst - customer advisor

We are looking for a Software Customer Support Analyst to join our team here at ...

Location

United Kingdom

Salary:

12.24 GBP / Hour

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Familiarity with web-based software, CRM systems, and ticketing platforms (e.g., Zendesk, Jira, Google Suite and Microsoft Office)
Basic understanding of APIs, databases and software integrations is advantageous
Excellent verbal and written communication skills with the ability to simplify technical concepts
Customer-focused mindset with a friendly and professional demeanour
Strong analytical and troubleshooting skills
Ability to manage and prioritize multiple tasks effectively
Experience in a software support or similar technical role (1-2 years minimum preferred)
Previous experience in real estate, SaaS, or property technology sectors is a plus
Experience with HTML coding is a plus
A degree in Computer Science, IT, or a related field

Job Responsibility

Respond to support requests via email, phone, or ticketing system, ensuring timely resolution of issues
Diagnose, troubleshoot, and resolve technical software issues related to Alto Software Groups applications and platforms
Escalate complex cases to the relevant technical teams when necessary, ensuring all details are documented
Provide clear, step-by-step guidance to non-technical users
Build strong customer relationships through effective communication and a proactive approach to resolving issues
Collect and analyse user feedback to suggest improvements in software features
Prioritise based on internal Service Level Agreement and KPIs
Monitor system performance and report anomalies or outages to the appropriate teams
Contribute to the development of FAQs, knowledge bases and user guides
Work with cross-functional teams (engineering, product, customer service) to improve system performance and usability

Fulltime

Director, Analyst & Advisor Relations

As Director, Analyst & Advisor Relations at Foundever, you will take the lead in...

Location

United Kingdom , UK Wide

Salary:

Not provided

Foundever

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Marketing, Communications, Business, or related discipline
Significant professional experience (typically 10+ years) in analyst/advisor relations, communications, or B2B marketing, ideally in CX, BPO, or technology sectors—or an equivalent blend of experience and skills
Demonstrated ability to develop and deliver impactful analyst/advisor relations programs on a global scale
Proven expertise cultivating relationships with top analyst and advisor firms and senior leadership
Excellent written, verbal, and presentation skills—capable of representing Foundever with credibility and clarity to both internal and external audiences
Strong project and program management, organizational, and analytical capabilities
Comfortable working across cultures, time zones, and diverse teams in a global, matrixed environment
Proficiency with data analysis and office productivity tools (e.g., Microsoft Office, Salesforce.com)

Job Responsibility

Develop and execute a forward-looking analyst and advisor relations strategy, aligned with global go-to-market and business objectives
Maintain, build, and deepen trusted relationships with key industry analysts, advisors, and influencers to maximize positive coverage
Act as Foundever SME and advocate to the analyst/advisor community, ensuring our story is consistent, current, and compelling
Lead all aspects of the analyst and advisor relations program lifecycle: outreach, briefings, inquiries, research, events, and reporting
Organize and facilitate executive briefings, one-on-one meetings, advisory days, and industry conferences, securing meaningful engagement for Foundever leaders and experts
Manage proactive and responsive engagement for major industry reports, ensuring accurate and positive representation
Gather, analyze, and consolidate feedback and insights from the analyst and advisor ecosystem
translate them into actionable intelligence for business stakeholders
Support enablement efforts by providing timely analyst/advisor insights and tools to teams
Educate teams across functions on the role, purpose, and value of analyst and advisor relationships in advancing business strategy

Semi Sr Platform Engineer Analyst IT Support

The position has the responsibility for researching, troubleshooting and support...

Location

Costa Rica , Heredia

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

5+ years experience as Oracle DBA with Oracle RDBMS 11g/12c
Direct support of application end-users in a corporate environment
Experience on Dataguard, Datapump, RMAN, database migration
Advisors and Performance Tuning
Solid technical understanding and experience for analysis and support (e.g. SQL, PL/SQL)
Knowledge of Oracle maintenance/patching mechanics
5+ as MS SQLServer DBA (version 2014 minimum required)
3+ years of experience on multiple platforms, web servers and application servers (IIS, APACHE, J2EE, WEBLOGIC, WEBSPHERE WASND)
3+ years Experience administering SSO products (AD, SiteMinder, etc.)
Installing, configuring, troubleshooting WebSphere

Job Responsibility

Maintain essential IT operations, including Unix/Linux operating systems, Messaging middleware (MQ), Databases, Application and Web servers
Manage, facilitate and own product support requests through consistent, positive and proactive IT methodologies using ticketing system
Troubleshoot, research, analyze and work with appropriate resources to solve problems
Identify and escalate situations requiring urgent or additional attention
Judgment must be used in prioritizing client requests and managing escalation workflow
Complete work on assigned projects to supervisor's satisfaction on time
Be on the rotation schedule for after-hours emergency support
Assist in testing during the rollout of new features product upgrades
Create product how-to documents, tutorials using tools such Wiki and Collaborate
Document any feature enhancement requests or ideas that will increase the productivity of the product offering for the chapter

Fulltime

Business Analyst (Program Support)

We are partnering with a leading Southern California energy company focused on d...

Location

United States , San Diego

Salary:

52.00 - 54.00 USD / Hour

Tucker Parker Smith Group

Expiration Date

Until further notice

Requirements

2–5 years of experience in program coordination, business analysis, or project support roles (e.g., Program Specialist, Junior PM, Business Analyst)
Experience working in a structured or regulated environment (utilities, energy, government, etc.) is highly preferred
Strong organizational and analytical skills with attention to detail
Ability to manage multiple priorities and deadlines
Strong communication and collaboration skills
Bachelor’s degree preferred (or equivalent experience)
SAP experience is a plus

Job Responsibility

Support multiple programs, including energy efficiency and customer discount initiatives
Assist Program Advisors with tracking, reporting, and day-to-day program operations
Analyze program data and help ensure accuracy, compliance, and performance tracking
Coordinate across internal teams to support program execution and deadlines
Maintain documentation, reports, and process workflows
Provide general program and project support as needed

What we offer

On-the-job training and shadowing provided
potential extension/conversion

Customer Technical Services Analyst I - Danish Speaker

Customer Technical Services supports customers on Account to Account products in...

Location

Denmark , Ballerup

Salary:

Not provided

Mastercard

Expiration Date

Until further notice

Requirements

Financial education or equivalent relevant work experience
Minimum 5 years of documented experience within customer service
Strong experience in direct customer dialogue – you genuinely enjoy talking to customers and building relationships
Experience supporting payment solutions or similar technical services
Proven experience with case handling via phone, email, and digital channels
Excellent communication skills in Danish and English, both written and spoken
Strong understanding of customer needs and ability to deliver a high quality customer experience
Experience contributing to and following optimized internal processes
Excellent IT skills and confidence working in technical environments

Job Responsibility

Deliver best in class technical customer support on payment solutions
Handle customer inquiries and cases via phone, email, and digital channels
Provide consultancy and guidance on optimal use of our payment technologies
Act as a trusted advisor during customer onboarding and implementation
Support customers with technical testing and troubleshooting
Contribute to testing and consulting on new services and solutions
Participate in meetings with customers and external stakeholders
Actively contribute to team performance through engagement, collaboration, and knowledge sharing
Support the update and optimization of internal processes

Fulltime

Community Support Forecasting and Demand Planning Analyst

We are looking for a seasoned Forecasting and Demand Planning Analyst on our Com...

Location

United States

Salary:

168000.00 - 210000.00 USD / Year

Airbnb

Expiration Date

Until further notice

Requirements

10+ years of experience in demand forecasting, capacity planning, workforce analytics, or applied analytics
Bachelor's degree in Mathematics, Statistics, Operations Research, Engineering, Economics, Data Science, or a related quantitative field
Strong foundation in probability, statistics, and optimization
Hands-on experience building and validating forecasting models (time series analysis, exponential smoothing, ARIMA, regression, hypothesis testing) and capacity models (Erlang, queueing theory, service-level and utilization modeling)
Strong understanding of contact center metrics (AHT, ASA, service level, shrinkage, occupancy)
Advanced analytical skills with strong proficiency in Excel, Google Sheets, SQL, Python and data visualization tools such as Tableau
Strong business acumen with the ability to balance cost efficiency and customer experience outcomes
Excellent communication, executive presentation, and stakeholder influence skills
ability to explain complex analytical concepts to non-technical audiences
Comfortable operating in fast-paced, ambiguous, and highly dynamic environments

Job Responsibility

Own short-term, mid-term, and long-term demand forecasting across all Global Operations teams and channels (phone, messaging, email, back-office etc.)
Design, develop, and maintain statistically robust demand forecasting models using time series and machine learning techniques
Perform trend, seasonality, and variance decomposition
detect structural breaks, outliers, and demand anomalies
Quantify forecast uncertainty through confidence intervals, error distributions, and bias analysis
Perform scenario modeling for peak demand periods, product launches, growth initiatives, and unplanned demand events
Continuously assess model performance using statistical accuracy metrics
Establish model governance standards
Research, prototype, and implement new forecasting and optimization techniques
Perform scenario planning and sensitivity analysis to quantify trade-offs between service levels, cost, and utilization

What we offer

Bonus
Equity
Benefits
Employee Travel Credits

Fulltime

New

Applications Development Intermediate Programmer Analyst

The Applications Development Intermediate Programmer Analyst is an intermediate ...

Location

India , Pune

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

5-7 years of relevant experience in the software development industry
Intermediate level experience in Applications Development role
Strong proficiency in Java, Spring, Hibernate, KAFKA, SQL, JUnit, Microservices, Event Driven Designs and Design Patterns
Experience working in Agile and Scrum development processes
Proficiency with development tools such as GitHub, IntelliJ, SonarQube and container platforms like OpenShift
Consistently demonstrates clear and concise written and verbal communication
Demonstrated problem-solving and decision-making skills
Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
Bachelor's degree/University degree or equivalent experience

Job Responsibility

Utilize knowledge of applications development procedures and concepts, and basic knowledge of other technical areas to identify and define necessary system enhancements, including using script tools and analyzing/interpreting code
Consult with users, clients, and other technology groups on issues, and recommend programming solutions, install, and support customer exposure systems
Apply fundamental knowledge of programming languages for design specifications
Analyze applications to identify vulnerabilities and security issues, as well as conduct testing and debugging
Serve as advisor or coach to new or lower level analysts
Identify problems, analyze information, and make evaluative judgements to recommend and implement solutions
Resolve issues by identifying and selecting solutions through the applications of acquired technical experience and guided by precedents
Has the ability to operate with a limited level of direct supervision
Can exercise independence of judgement and autonomy
Acts as SME to senior stakeholders and /or other team members

Fulltime

Talent Acquisition Analyst

As a Professional Recruiter focused on professional hiring, you will play a key ...

Location

India , Hyderabad

Salary:

Not provided

Pepsico

Expiration Date

Until further notice

Requirements

7 years of experience managing the full recruitment lifecycle, from sourcing to offer management within a corporate or agency environment
Bachelor's degree
Strong understanding of talent assessment methodologies and interviewing techniques (e.g., behavioural, competency-based)
Proven experience with recruitment marketing principles and various channels (e.g., social media platforms, job boards)
Demonstrated experience using Applicant Tracking Systems (ATS) and other recruiting technologies
Strong proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)
Ability to analyse recruitment data and metrics to inform hiring strategies and drive data-driven decisions
Highly organized with the ability to manage multiple priorities, work independently, and consistently meet deadlines in a fast-paced environment
Excellent written and verbal communication skills, with a proven ability to build strong relationships with candidates, hiring managers, and stakeholders at all levels
Ability to analyse situations and identify potential solutions

Job Responsibility

Partner with hiring managers to conduct recruitment strategy meetings, analyse hiring needs, define job requirements, and craft customized recruitment plans
Provide market intelligence and competitive insights on talent availability, salary benchmarks, and industry hiring trends
Act as a trusted talent advisor, guiding hiring managers on interviewing best practices, inclusive hiring strategies, candidate experience standards, and the effective use of assessment tools
Align recruitment efforts with workforce planning, strategic TA initiatives, and business priorities
Build and maintain strong, collaborative relationships with hiring managers, HR, and other key stakeholders
Provide regular updates and proactive communication throughout the recruitment lifecycle, ensuring alignment and transparency
Develop and execute proactive sourcing strategies to identify and attract both active and passive talent using job boards, social media, employee referrals, and networking
Build and maintain talent pipelines for critical and recurring roles to reduce time-to-find and time to-accept
Leverage PepsiCo’s employer branding and recruitment marketing to enhance talent attraction, including writing compelling job descriptions, optimizing job postings, and engaging candidates through our established EVP messaging
Deliver a consistent, high-touch candidate experience, ensuring timely communication and engagement at every stage of the hiring process

Fulltime

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Support Analyst - Customer Advisor

Job Description

Job Responsibility

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Support Analyst - Customer Advisor

Support analyst - customer advisor

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