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Support Agent

https://feverup.com/fe Logo

Fever

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Location:
Mexico , Mexico City

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We're Fever, the world's leading tech platform for culture and live entertainment. Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach, we're revolutionizing the way people engage with live entertainment. Every month, our platform inspires over 300 million people in +55 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology, helping them scale, innovate, and enhance their events to reach new audiences. Our results? We've teamed up with major industry leaders like Netflix, F.C. Barcelona, and Primavera Sound, presented international award-winning experiences, and are backed by several leading global investors! Impressive, right? To achieve our mission, we are looking for bar-raisers with a hands-on mindset who are eager to help shape the future of entertainment!

Job Responsibility:

  • Manage and maintain organized records of event documentation, contracts, permits, and signed official documents
  • Coordinate signature collection and follow up with stakeholders on pending documentation
  • Prepare documentation for event execution and shipment when required
  • Ensure accurate filing, tracking, and proper record-keeping across administrative processes
  • Register and organize supplier invoices
  • Support tracking of payments related to vendors, permits, and administrative services
  • Maintain organized records for financial documentation and reconciliation
  • Maintain visibility across tasks, deadlines and project progress
  • Support communication between stakeholders involved in operational workflows

Requirements:

  • You live in Mexico City and are legally eligible to work here
  • You speak Spanish fluently & advanced English (B2 level)
  • Experience in structured operations, support or admin roles
  • Strong attention to detail, process orientation and follow-through
  • Comfort using Google Sheets or Excel (intermediate level or higher)
  • A team-first mindset, clear communicator and proactive problem-solver
  • Ability to juggle tasks and priorities in a fast-paced environment

Nice to have:

  • Background in events, production or the music industry
  • Experience in administrative-heavy environments
  • Familiarity with tools like Airtable, Notion, Monday, or similar
What we offer:
  • 40% discount on all Fever events and experiences
  • Work in a location in the heart of Mexico City
  • Help shape the backstage of magical concert experiences
  • Learn about event production, internal workflows and scalable operations
  • Room to grow and take on new challenges as the team evolves
  • Great work environment with a young, international team of talented people to work with

Additional Information:

Job Posted:
May 14, 2026

Employment Type:
Parttime
Work Type:
On-site work
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