Support Agent Job at Fever (Buenos Aires)

Support Agent

We're Fever, the world's leading tech platform for culture and live entertainmen...

Location

Mexico , Mexico City

Salary:

Not provided

Fever

Expiration Date

Until further notice

Requirements

You live in Mexico City and are legally eligible to work here
You speak Spanish fluently & advanced English (B2 level)
Experience in structured operations, support or admin roles
Strong attention to detail, process orientation and follow-through
Comfort using Google Sheets or Excel (intermediate level or higher)
A team-first mindset, clear communicator and proactive problem-solver
Ability to juggle tasks and priorities in a fast-paced environment

Job Responsibility

Manage and maintain organized records of event documentation, contracts, permits, and signed official documents
Coordinate signature collection and follow up with stakeholders on pending documentation
Prepare documentation for event execution and shipment when required
Ensure accurate filing, tracking, and proper record-keeping across administrative processes
Register and organize supplier invoices
Support tracking of payments related to vendors, permits, and administrative services
Maintain organized records for financial documentation and reconciliation
Maintain visibility across tasks, deadlines and project progress
Support communication between stakeholders involved in operational workflows

What we offer

40% discount on all Fever events and experiences
Work in a location in the heart of Mexico City
Help shape the backstage of magical concert experiences
Learn about event production, internal workflows and scalable operations
Room to grow and take on new challenges as the team evolves
Great work environment with a young, international team of talented people to work with

Parttime

Support Agent

This role would suit an individual who enjoys helping others navigate technical ...

Location

United Kingdom , Poole

Salary:

Not provided

Arrive

Expiration Date

Until further notice

Requirements

Previous experience in a customer-facing support or helpdesk environment
Technical aptitude with the ability to learn new software applications
Excellent written and verbal communication skills with a focus on clarity and professionalism
Ability to multitask and prioritise work during high-volume periods
Able to work both as a team and on your own

Job Responsibility

Act as the first point of contact for technical support providing guidance and resolving issues using multiple communication channels including emails & phone calls
Log support interactions & technical solutions using our ticketing system to track issues and help identify trends
Keep our customers and third parties up to date on issues
Collaborate with our Level 2 and Field Services teams
Contribute to our Knowledge Base to build our global understanding of issues

Fulltime

Support Agent

We're looking for a Support Agent to join our SSI team—working behind the scenes...

Location

Spain , Madrid

Salary:

Not provided

Fever

Expiration Date

Until further notice

Requirements

You live in Madrid and are legally eligible to work here
You speak English fluently
Experience in structured operations, support or admin roles
Strong attention to detail, process orientation and follow-through
Comfort with tools like Jira, Airtable, Slack, Google Workspace (or quick to learn)
A team-first mindset, clear communicator and proactive problem-solver
Ability to juggle tasks and priorities in a fast-paced environment

Job Responsibility

Keep internal tools (Jira, Slack, Airtable) updated and organized
Coordinate with Producers and Project Managers on day-to-day needs
Assist in maintaining visibility across tasks, deadlines and project progress
Assist with event setup and quality checks using internal tools
Perform back office updates and ensure information is accurate and consistent
Support invoicing processes and coordinate with the Finance team
Help with venue research and initial outreach
Contribute to budget tracking and cost allocation
Prepare and manage contracts

What we offer

Work remotely with a flexible schedule
Join a collaborative, international and fast-paced team
Help shape the backstage of magical scalable experiences
Learn about event production, internal workflows and scalable operations
Room to grow and take on new challenges as the team evolves

Fulltime

Customer Support Agent - Sales Italian Speaker

Location

Portugal , Lisboa

Salary:

Not provided

Randstad

Expiration Date

June 16, 2026

Requirements

Be fluent in Italian (native level, or near-native C2)
Good command of English (minimum B2 level)
Previous experience in sales, ideally in a contact center environment
Experience in consumer electronics, technology retail is highly valued
Proven ability to identify customer needs, recommend complete solutions, handle objections and close sales confidently
Strong orientation towards KPIs such as client satisfaction, close rate, attach rate and quality
Excellent verbal communication, active listening and structured call control
Ability to navigate multiple systems, document accurately and work effectively in a fast-paced environment

Job Responsibility

Handle inbound customer contacts with the objective of identifying needs, recommending the most suitable solutions, and maximising conversion, average order value and accessory or service attach while delivering a premium customer experience
Have customer satisfaction as the main objective
Inform customers about the company's products and services, as well as their advantages

Customer Support Agent - Sales German Speaker

Do you like technology and are interested in working in this area?Do you have ex...

Location

Portugal , Lisboa

Salary:

Not provided

Randstad

Expiration Date

June 12, 2026

Requirements

Be fluent in German (native level, or near-native C2)
Good command of English (minimum B2 level)
Previous experience in sales, ideally in a contact center environment
Experience in consumer electronics, technology retail is highly valued
Proven ability to identify customer needs, recommend complete solutions, handle objections and close sales confidently
Strong orientation towards KPIs such as client satisfaction, close rate, attach rate and quality
Excellent verbal communication, active listening and structured call control
Ability to navigate multiple systems, document accurately and work effectively in a fast-paced environment

Job Responsibility

Handle inbound customer contacts with the objective of identifying needs, recommending the most suitable solutions, and maximising conversion, average order value and accessory or service attach while delivering a premium customer experience
Have customer satisfaction as the main objective
Inform customers about the company's products and services, as well as their advantages

!

Customer Support Agent

As the Customer Support Agent at Prospa you will be responsible for assisting cu...

Location

Australia , Sydney

Salary:

Not provided

Prospa

Expiration Date

Until further notice

Requirements

Demonstrated customer service experience (phone based is highly advantageous)
High degree of professionalism and a problem-solving attitude
Exceptional verbal and written skills
Deals well with ambiguity
adapts and embraces change
Strong attention to detail, time management, and organisation

Job Responsibility

Efficiently handle calls and emails to assist customers with Prospa’s products
Address inquiries related to accounts, documents, payments, and troubleshooting with accuracy and within service level agreements (SLAs)
Build strong relationships with customers, understand their needs, and provide fast, clear solutions to ensure customer satisfaction
Direct customer requests to the appropriate internal teams (e.g., IT, payments) for swift resolution

What we offer

Growth: learning days, learning allowance, leadership programs, CliftonStrengths workshops, digital learning, and biannual companywide learning weeks
Wellbeing: fitness initiatives, seasonal programs (including flu shots, massages, skin checks, wellness classes), additional Me Days and access to holistic EAP coaching
Lifestyle: flexible working options, top notch office facilities and diverse remote/ travel work options, purchase additional leave, up to 18 weeks paid parental leave
Impact: volunteer days, partnership with Kiva, employee resource groups

Fulltime

New

Buyer Support Agent - Italian Speaker

Are you ready to dive into the fascinating world of automotive commerce? We're l...

Location

Portugal , Lisbon

Salary:

Not provided

Randstad

Expiration Date

Until further notice

Requirements

Fluent in Italian (written and spoken)
Excellent organizational and time management skills
Clear and effective communication skills
Attention to detail and accuracy in managing contracts and documentation
Knowledge of logistics and transport processes (preferred)
Previous experience in administrative support or business management roles (preferred)
Good English communication skills

Job Responsibility

Provide comprehensive support to the Business Partner in the vehicle purchase and sales process, utilizing your Italian language skills
Manage issues related to purchase and sales contracts, ensuring their accuracy and compliance
Coordinate vehicle transport logistics between various depots, both in Portugal and abroad
Ensure effective communication between all parties involved, facilitating smooth and efficient transactions, utilizing both Italian and English
Work within an area requiring strong business management support

Fulltime

New

Content Support Agent Spanish Speaker

Ready to shape the experience of millions? Join our dynamic support team for one...

Location

Lisbon, Porto

Salary:

Not provided

Randstad

Expiration Date

June 17, 2026

Requirements

Native or fluent Spanish (C1 minimum)
professional fluency in English (B2 minimum)
Hands-on experience with Google Analytics, HTML/Web Development, Pixel Data, and APIs
Proven experience in Paid Campaign Management
Degree in Marketing, Communication, or a related field
Background in Digital Marketing
Experience in a Contact Center or Service program for an Advertising Technology company
Strong customer service orientation with a problem-solving attitude
Deep familiarity with social media platforms and a solid understanding of digital advertising
Ability to work autonomously as well as collaborate effectively within a team

Job Responsibility

Provide premium support to the company’s advertisers, managing product troubleshooting and ensuring an outstanding customer experience
Handle and resolve technical product troubleshooting and customer support for advertising products via email and chat channels
Partner with internal Product Operations & Engineering groups to solve complex technical, product, or generic advertiser queries
Take an active role from day one in identifying initiatives to enhance service quality and improve the overall user experience
Drive overall CSAT metrics, ensuring high-quality service throughout the customer journey and providing regular updates
Meet and exceed service level agreements (SLAs) across channels, achieving best-in-class productivity and optimal resolution times
Partner with internal technical specialists to educate advertisers on product features and how to avoid common issues

Fulltime

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