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Fever Logo Fever · Customer Service

Support Agent

Spain, Madrid · Job Posted January 18, 2026
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Job Description

We're looking for a Support Agent to join our SSI team—working behind the scenes to bring magical experiences to life across the US region. You’ll play a key role in supporting our internal teams, ensuring that processes run smoothly and details are always on point. You’ll manage a variety of administrative and operational tasks.

Job Responsibility

  • Keep internal tools (Jira, Slack, Airtable) updated and organized
  • Coordinate with Producers and Project Managers on day-to-day needs
  • Assist in maintaining visibility across tasks, deadlines and project progress
  • Assist with event setup and quality checks using internal tools
  • Perform back office updates and ensure information is accurate and consistent
  • Support invoicing processes and coordinate with the Finance team
  • Help with venue research and initial outreach
  • Contribute to budget tracking and cost allocation
  • Prepare and manage contracts

Requirements

  • You live in Madrid and are legally eligible to work here
  • You speak English fluently
  • Experience in structured operations, support or admin roles
  • Strong attention to detail, process orientation and follow-through
  • Comfort with tools like Jira, Airtable, Slack, Google Workspace (or quick to learn)
  • A team-first mindset, clear communicator and proactive problem-solver
  • Ability to juggle tasks and priorities in a fast-paced environment

Nice to have

  • Spanish is a plus
  • Bonus: Familiarity with events, production or the music industry

What we offer

  • Work remotely with a flexible schedule
  • Join a collaborative, international and fast-paced team
  • Help shape the backstage of magical scalable experiences
  • Learn about event production, internal workflows and scalable operations
  • Room to grow and take on new challenges as the team evolves
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