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Support Agent

arrive.com Logo

Arrive

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Location:
United Kingdom , Poole

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

This role would suit an individual who enjoys helping others navigate technical challenges, has a helpful mindset, wants to learn, is able to work in a busy environment and is okay with working shifts. This is a technical IT job which uses in house made software & hardware, technical experience would be a benefit, however, anyone with a technical mindset who has customer service experience and wants to get into IT would be well suited for the role.

Job Responsibility:

  • Act as the first point of contact for technical support providing guidance and resolving issues using multiple communication channels including emails & phone calls
  • Log support interactions & technical solutions using our ticketing system to track issues and help identify trends
  • Keep our customers and third parties up to date on issues
  • Collaborate with our Level 2 and Field Services teams
  • Contribute to our Knowledge Base to build our global understanding of issues

Requirements:

  • Previous experience in a customer-facing support or helpdesk environment
  • Technical aptitude with the ability to learn new software applications
  • Excellent written and verbal communication skills with a focus on clarity and professionalism
  • Ability to multitask and prioritise work during high-volume periods
  • Able to work both as a team and on your own

Nice to have:

  • technical experience
  • technical mindset
  • customer service experience
  • wanting to get into IT

Additional Information:

Job Posted:
April 23, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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