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Arrive · IT - Administration

Support Agent

United Kingdom, Poole · Job Posted April 23, 2026

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Job Description

This role would suit an individual who enjoys helping others navigate technical challenges, has a helpful mindset, wants to learn, is able to work in a busy environment and is okay with working shifts. This is a technical IT job which uses in house made software & hardware, technical experience would be a benefit, however, anyone with a technical mindset who has customer service experience and wants to get into IT would be well suited for the role.

Job Responsibility

Act as the first point of contact for technical support providing guidance and resolving issues using multiple communication channels including emails & phone calls
Log support interactions & technical solutions using our ticketing system to track issues and help identify trends
Keep our customers and third parties up to date on issues
Collaborate with our Level 2 and Field Services teams
Contribute to our Knowledge Base to build our global understanding of issues

Requirements

Previous experience in a customer-facing support or helpdesk environment
Technical aptitude with the ability to learn new software applications
Excellent written and verbal communication skills with a focus on clarity and professionalism
Ability to multitask and prioritise work during high-volume periods
Able to work both as a team and on your own

Nice to have

technical experience
technical mindset
customer service experience
wanting to get into IT

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Poole

Support Agent

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