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Support Agent - US West

https://feverup.com/fe Logo

Fever

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Location:
Spain , Madrid

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We're looking for a Support Agent to join our SSI team—working behind the scenes to bring magical experiences to life across the US region. You'll work closely with our team spread across US, Madrid and remotely, contributing to the smooth operation of some of Fever’s most beloved scalable experiences.

Job Responsibility:

  • Keep internal tools (Jira, Slack, Airtable) updated and organized
  • Coordinate with Producers and Project Managers on day-to-day needs
  • Assist in maintaining visibility across tasks, deadlines and project progress
  • Assist with event setup and quality checks using internal tools
  • Perform back office updates and ensure information is accurate and consistent
  • Support invoicing processes and coordinate with the Finance team
  • Help with venue research and initial outreach
  • Contribute to budget tracking and cost allocation
  • Prepare and manage contracts

Requirements:

  • You live in Madrid and are legally eligible to work here
  • You speak English fluently. Spanish is a plus!
  • Experience in structured operations, support or admin roles
  • Strong attention to detail, process orientation and follow-through
  • Comfort with tools like Jira, Airtable, Slack, Google Workspace (or quick to learn)
  • A team-first mindset, clear communicator and proactive problem-solver
  • Ability to juggle tasks and priorities in a fast-paced environment

Nice to have:

Familiarity with events, production or the music industry

What we offer:
  • Work remotely with a flexible schedule
  • Join a collaborative, international and fast-paced team
  • Help shape the backstage of magical scalable experiences
  • Learn about event production, internal workflows and scalable operations
  • Room to grow and take on new challenges as the team evolves

Additional Information:

Job Posted:
January 16, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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